Wolf Furniture

Category:	Furniture Store
Address:	380 N Northern Way, York, PA 17402, USA
Phone:	+1 717-751-6991
Site:	wolffurniture.com
Rating:	3.2
Working:	11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 10AM–8PM 12–5PM

Location

Photos 41

Reviews 9

M F

My experience since placing our order back in January has been nothing but frustrating and a disappointment. We were originally given a timeline of 9 to 12 weeks until our new furniture would arrive and we should hear from them during this time with updates. After waiting 9 weeks and not hearing anything, we decided to contact them, only to find out that they could not locate our order. After several phone calls and providing them with our copy of the original order, they discovered that the order was never placed. I would have thought that since I had given them 20% down already that the order was already in the computer system. At this point the managers resolution was for us to come and pick out some clearance furniture to use in the meantime. (How does this help me? Now I should use my time to go back to the store, pick out furniture, and find a time to have the loaner furniture delivered.) After leaving a message for the manager that this was not going to be an acceptable compensation for their mistake, and not receiving a phone call back, my wife then had to attempt to negotiate a resolution which was very frustrating and she was very irritated with the way the mgr handled the situation and the outcome. We were then informed that they would put a rush on our furniture that they did not order 9 weeks earlier, stating that it should be about 4-5 weeks from this date. Now it is the end of March and has been about 4 weeks since our order was finally placed and I receive a VM that our furniture should arrive the END OF APRIL or EARLY MAY!!! OK, so my calculations are that they have now had close to a $1000 of mine for almost 12 Weeks, and now I must wait another 4-6 weeks for my furniture for a total of 16-18 weeks (4-5 mo.). I may just be overreacting but this seems to be a bit excessive for some furniture. I understand mistakes happen but when the customer is the one that brings attention to the error, has to ask how it is going to be made right, and then have to push for a minimal %/price adjustment (which now seems even more insulting after the recent change to our estimated arrival date) I think more should have been done to make this situation right. I am very frustrated and feel that my business is unappreciated, especially when I could have easily taken my business to many other furniture retailers that are located in the area and gotten the same items. It is disappointing that in todays climate Wolfs has not attempted to go above and beyond to keep our business. I will say that our salesperson (Joe) has been great through this unfortunate experience, but management has a long way to go to match the level of customer service and concern of their front line staff.

Jonathan Grant

I purchase an expensive sectional that was a custom piece - after a long lead time, the sectional arrived with professionalism & customer service focus. There was an issue with the custom sofa though. The connecting bracket for the teeth of the chaise was not installed on the couch and they advised me that it would be another 4 weeks+ to get the bracket in and have a tech install it. I went into the store and the manager took care of us. He was very understanding, providing multiple discounts to additional purchases, and he personally took the bracket I needed off one of his floor models so that my problem would be resolved that same day. You wont find customer service like that frequently. Very impressed with the quality and service in my experience with Wolf.

Abby Kocher

I was in the search for a bedroom set and my first time in walked the entire store for 20 minutes and wasnt approached once. I ended up contacting the manager, Randy, who was helpful over email. Before buying a similar bedroom set at another store I had already priced out, I went back to Wolfs to compare. We spent over an hour there, getting pricings, fit for mattresses, etc. The whole time I felt very pressured. When I was open about furniture I had picked out at other stores they did nothing but bash them. I understand competition is competition, but their comments werent for me. Overall, Wolfs has beautiful furniture, but I took my business elsewhere for a valued customer experience.

Joan Newman

I have been waiting 2 months,exactly, to get a Lazyboy Recliner issue resolved. I called December 2, 2016 to let them know the arms and foot rest material is wearing very poorly, with holes on foot rest. Wolf Furniture requested pictures which I sent. About a week later, I sent another email and I was told they were waiting to hear information. A follow call also. Finally, a few weeks ago, I spoke with the store manager who ask me to "give me a few days" and he would follow up. Never heard back and today, I called, and he is off and is suppose to call. I also left message at another phone number I was told to call. Hence, 2 months later and nothing resolved.

Tonya Morgan

My husband, daughter, and I visited Wolf Furniture on 1/2/17, looking for a bed for our growing daughter. We located a bed that she really liked and therefore we began looking at queen size mattresses. The sales staff absolutely and blatantly overlooked us, despite the fact we were standing there, right next to a mattress. Not ONE salesperson (although plenty of them were in the area) bothered to ask if they could help us. My family has spent a lot of money over the years at this store and I was accustomed to good service, however this day, I am sorely disappointed in their customer service. Going downhill fast.

William Walsh

My wife and I purchased a couch and end tables a few weeks ago. The quality of furniture and quality of service up until you make a purchase is fantastic. Once our couch and end tables arrived, we noticed that the legs were scratched, the fabric had scratches, and one end table had uneven legs. We immediately put in a service request and have been waiting over 3 weeks and have not yet heard back when someone can fix our furniture. Sounds like they only care about prospective customers. We will likely shop elsewhere in the future.

Jessica Duffey

Zero stars. Bad customer service. Was about to sink in over a grand on a bunk bed set until I realized there was only one center slat on the beds. When I asked if they provided the additional slats and/or bunky board to save the integrity of my fairly new mattresses, sales rep insisted I would have to buy new special mattresses from them with a bunky board base or pay extra for the bunky board that would make this set structurally safe for children. Went to another furniture store that had structurally safe beds.

Paul Mondock

Ordered 2 living room sectionals last year, took 6 months to come in. Thats fine, whatever. But after 7-8 months of use, we noticed the cushion/springs were starting to sag on the couch pretty bad. Finally called, was told we are "alittle" past our one year warranty. Not very happy being that the sagging doesnt just happen overnight. Pretty poor in my opinion. Especially that we dont use the the couch much and it started to sag in UNDER 1YEAR!

Speedoo McFadden

A chain furniture store. We recently bought a floor model sleep sofa with an inflatable mattress, and were dismayed to learn that the cap on the air mattress was broken and that the mattress wont hold air. The store has promised us a replacement cap within 2 to 3 weeks. Still waiting to see whether theyre going to make good on this somewhat major purchase.