Verizon Authorized Retailer, TCC

Category:	Cell Phone Store
Address:	1000 Village Run Dr, Wexford, PA 15090, USA
Phone:	+1 724-719-2575
Site:	tccrocks.com
Rating:	3.9
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 11AM–5PM

Location

Photos 8

Reviews 11

Frederick Brock

This brand new Verizon Wireless store that only cares about making the sale and very little else. Came in with a broke phone, they could have told me that it was under warrantee but choose not to, rather, sold me a piece of junk Kyocera Hydro Elite. Had problems with the phone after week, but I failed to return it within 14 days. Told me that they could do nothing for me at eh 17 day mark (nice right…3 days) Told me they’re not a corporate store and to drive up to Cranberry and talk those corporate store people. So I did that….. Again…nothing…The Verizon corporate store does not sell that brand because it’s junk (his words not mine). Then I was told to call Verizon 611. Yeah, can you believe this? So I call customer service at Verizon while I am now driving BACK to the Verizon Wirelesses Wexford store . Customer service told me that I had the warrantee on my old phone, but they could do nothing for me on the new one, but that I ‘could’ try and ask the manager to help me out – evidently good managers do that. So that’s what I did. I went back and asked really nice if they could help me out. The manager, some guy who never even approaches or speaks to me directly (like buying a car) but tells the young man to call the phone manufacturer and ask THEM to replace my defective phone. Of course this was only done after they checked my phone out to make sure I was not lying about the problems. It checked out – whew! So now I have another $400.00 junk phone on the way to my house. A phone I’m stuck with because Verizon could care less about anything but making a sale. PS: I never knew how much the phone originally cost until the sale was over. They will try and trick you with the old ‘increase in the monthly bill’ routine. Makes it sound like the phone is free with your plan. Make sure they give you the numbers up front. Car salesmen get a bad rap I think, phone sales are, in my opinion, far worse.

Lucas Zak

Avoid this store and drive to the corporate store in Cranberry. Sons phone broke, and my wife took him in to transfer his number to her phone which she hardly used, and cancel her line. Cust Service Rep was clueless, had to get manager involved. Manager told her he cancelled her line. Came to find out weeks later that it was never cancelled. Called the 800 number and they confirmed it was never cancelled, informed that since this is not a corporate store they cannot cancel numbers, and were incredulous that the local store would even say they could do that. The manager also wanted to charge her $30 to wipe her phone and transfer sons data to her phone. Cranberry never charged us for this function, yet this store was insistent to charge us, even though we had 4 phones with Verizon and have been customers for years. Clueless.

Ethel Wagnor

My husband and I are always in the plaza where this store is and they always seem to know the answers to all our questions. To see any negative comments towards the store hurts my heart. Every single person in this store including the new girl they have are the most caring and genuine people Ive come across in my years. I too went to the Route 19 store and was extremely dissatisfied with my service in comparison to this location. I urge everyone I know and anyone reading this to shop here, you arent just another customer to them! All my experiences here have been nothing but fantastic. Kudos to the manager and his team and also the owners, you have a stellar crew and the rest of this area has yet to realize it. Just wait until they do! Thanks for absolutely everything you do for my husband and I. - Ethel

Mark Oliver

I walked in to this Verizon store with hope that they could fix my phone. It has been turning on and off at random! Incredibly frustrating process. I spoke with a gentleman there about the issue and BOOM, fixed my phone! He took the time to backup all my information to some cloud and reset my phone. The best part about my experience here was they did not shove products down my throat! Very caring, helpful and incredibly knowledge staff!

K Berner

Wow this store was amazing! I went in to get my iPhone fixed and instead of trying to shove products down my throat like most Verizon stores Michael actually helped me with my device and was able to get me a new iPad to replace the old one but gave me a nice deal on it! Even after the sale he still has helped me by emailing back and fourth for questions on my devices! They are always willing to help and it is awesome!

Briana LaCamera

I typically dislike visits to a verizon store. This store and its employees has changed my whole perspective on verizon! From the top down, managers to employees. They are knowledgeable, kind, and efficient. Not to mention the store is gorgeous and fits this area perfectly. You always have my business!

Laura Carlson

Very pleased with my interaction at this location. Michael turned what usually is an unpleasant experience for me into a painless process even with two young kids in tow! Staff took the time to share with me how the company recently helped a local Make A Wish child....WOW!

Ben Christie

Terrible customer service and very inexperienced and unprofessional employees. The girl who tended to us told us our phone was uninsured when corporate in cranberry told us it was. Go to the corporate outlet in route 19 in cranberry. Dont waste your time or money.

Joyce D

This store is AWESOME! They may charge for certain things but services arent free, on the contrary the experience I had there was worth all the time and money in the world. Always kind, courteous and professional. Ask for Alex he made my experience memorable.

Katherine Vrbanic

Very pleased with my experience at this location. Alex and Ben were very knowledgeable and very happy to assist with my multitude of questions. Would highly recommend going to this store with any Verizon need.

Edward Gardner

Nice store with good people. The people have the skills needed to answer your cell phone and plan related questions and the willingness to be helpful.