Bicycle Therapy

Reviews 5

MI

Mike Roth

I will NOT be going back to this shop. Ive been riding for a very long time and would honestly say I have ridden close to 10k miles. I have raced BMX and I even entered an X-Games comp. in the late 90s, so I think I know my way around a bike and can perform my own maintenance; except for wheel truing. So,I bring my bike here to get the wheels trued, but first I call and get a quote that my bike will be returned within 2, maybe 3 days the most. Perfect!! Right before the weekend. (Survey says: AAAAAAAAAINT- gonna happen) Well, turns out they were real busy because of a race that weekend in Manayunk, and they couldnt complete my repairs. Totally understandable; but I did not get one phone call, email, facebook post, morse coded message, telegraph, or aerial message. I guess the Goodyear blimp was covering a Golf Tourney. I get my bike back after the weekend and Ill admit, everything was fine. I was happy my wheels were tightened. Just the other day, I was riding back to Philly from Reading with 30lbs of gear on my pannier and I was about a mile or 2 from Pottstown when I caught a flat. Now, my experience dictates the necessities of a patch kit & pump, right? I of course had them handy, but Im thinking: why? How? I have double/triple thick tubes and I have two(2) anti-puncture strips in each wheel to prevent problems like these. (I know it makes the bike heavy, but Im not a Pro) Upon patching my tube, I notice I DONT have 2 anti-puncture strips in my wheel. Its been almost 3 years since my last flat (before I armored my wheels) and no one else had touched my bike. The only assumption I can make is either the mech. who was working on my bike decided my overkill methods were unnecessary and didnt put my 2nd strip back, or he forgot they went to my wheel, or he wanted them for himself. Either way, I purchased these strips for my security and comfort and I had no problems til now. I am not happy with the lack of professional courtousy and irressponsability of the mechanic (cant believe Im calling them mechanics; more like brain dead thieves) who worked on my bike. I ride a lot of bike trails throughout Philly area and beyond and touring is my new thing. I cant afford flat tires, broken chains, broken break cables, ect. Nor can I afford to rely on inept shops to perform the maintenance that I prefer to do myself, but lack the necessary tools to complete. If B.T. cares about their customers and would like to make corrections, Im the guy with the blue Haro hardtail and Ill be back for my strips, or blood!!!!!

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MA

Makoto Nakajima

Cannot recommend at this point, but I hope I can recommend in the future. I purchased a new bike but a pedal fell off after a week. Never happened to me. I could have been injured seriously (could happen to you or your kid). I like the people, who are nice and seem knowledgeable, and would like to bump up the rating in the future, but if the shop cannot do the most basic stuff about bicycle, or not being careful in doing the most crucial/basic stuff about bicycle, I am not sure I can give more than one star at this point. They didnt sound too apologetic about what happened, which disappointed me as well. I purchased the bike to participate a bike race next weekend, but I am not sure I have my bike back in a week. I told them I want to have the bike repaired as soon as possible, and they promised me theyd contact me in the morning of Monday (I brought the bike in on Sunday), but they didnt call me or do anything on Monday... The service so far is very disappointing. So I might need to buy another bike (of course, from another shop), or rent... Basically the shop might cost me extra couple of hundred bucks for not being responsive to the trouble that they lousy maintenance caused. ******* update on April 28, 2015 ******* They did not call me for two days even if they promised to call me back yesterday. I called them, and found out that they did not seem to make any progress, and they tried to charge me for fixing the pedal and the crank for $200. This is ridiculous. I tried to convince them that its not my fault that this happened. They seem to be convinced for now but lets see. They also promised to fix it by Friday, but I am not sure I can trust them at this point. I started finding another bike.

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Andrew DiBenedetto

Completely dissatisfied with the customer service here. As one other Google user on here already review his service with a flat tire, my experience was exactly the same. I had a flat tire fixed for $15 including service which I was completely happy with. They replaced the inner tube. Literally 24 hours later the same tire was flat again. I took the bike in 26 hours after the first service and explained that I was in yesterday thinking they would look at it and fix the original issue free of charge. Instead the mechanic told me, "I highly doubt that we would miss a piece of glass in the tire." It is possible that the piece of glass was from a different event but 24 hours is extremely close to have the issue repeat. The owner of the place was standing right next to me when I explained all of this and didnt say a word. I even showed them the receipt I had in my wallet from the previous day and they still charged me again. I thought I would love this place as it is a very local business and is right next to where I work but I have no reason to return here any more. I would rather visit a different store that is not as convenient than go back here.

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DA

Dave Balmer

For whoever cares about reviews. Trying to keep as much camaraderie between cyclists as possible, but also gotta recognize the bad eggs when you see them. One of my biggest issues was when they failed to get me a warrantied bicycle part. Sure, Shimano is a big corporation that doesnt want to follow up on their warranties, but if youre going into sales, you need to be competent enough to fight them. Also sorry, but you guys arent nearly as knowledgeable as other shops in the city. I come in with one problem and you have no idea what Im talking about, but Performance, Kayuh, Trophy, and Bells can always answer my questions with ease. You have to know more than how to change an expensive flat and sell a bicycle to the uninformed person. Youve gotta do better than that. You sell good bicycles and tires and I would love to support a Specialized-friendly shop. But right now its not worth it.

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Todd Davenport

My wife and I have both bought bikes from Bicycle Therapy. Jon, the sales manager treated her very well and so did the other sales person that she talked to. They did not try to up-sell her, condescend to her or bullsh*t her in any way. For my part, I am a year around commuter who has a bad habit of breaking my bike and Bicycle Therapy is near my office. I have been in the shop around once every two months for the last year. I have not had a bad experience or witnessed any other customers who were treated badly. If others have had bad experiences there, I would say that those bad experiences are the exception, not the rule. I would encourage you to go back and give them another chance. This is a great bike shop in a city of great bike shops. No mean feat.

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