Kenny Ross Toyota

Reviews 4

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Scott Boone

When my wife and I ,were looking for a replacement car ,we wanted something not only reliable, but a car that got great gas mileage, in its class . More importantly Being safe as well . After months of researching vehicles there was only one car for us. It was going to be a Toyota. One slight problem, We could not find the one she wanted anywhere on the east coast. While we might find one with a sunroof, but no navigation .Beautiful gloss Black ,while she wanted silver, or no scoop at all. I just could not win. Since next to your home, a car is most peoples biggest investment .We weren’t going to budge on our wish list. One late Sunday, we looked on some of our usual internet search spots .As we tried one more time ,thinking maybe over the past weekend someone might have traded in our future baby. Low and behold ,Kenny Ross Toyota of Moon ship town ,Pa. Had such a vehicle . There was a slight problem, no pictures it had only been on the lot merely a few hours .Being almost seven hours away, It was very hard to swing by for a test drive. They were closed Sunday to sales ,but internet customer service directed me to Mr. Bob McClain. Early Monday morning we called to inquire about the vehicle, and Not only did Bob, answer immediately .He was willing to take some pictures of the vehicle ,and send them to me with in an hour. Bob, eased our minds, not only about the car, but shared input on a safe local place to stay ,as well as the best cities secret spot to eat breakfast, before our trip back. Normally financing scares me ,it was not that way At Kenny Ross Toyota . Mr. Steve Bannon Made financing a breeze, and the Express Checkout was wonderful. My only regret, is living so far away to take advantage, of what I expect to be tremendous service. Upon arrival not only was the car in its own heated, show pedestal ,it far exceeded our expectations .Short story is Ha, Ha, Ha! I would drive 12 hours one way , for this type of service. My local dealers have something to learn from ,Kenny Ross’s Hospitality .Thank you so much again guys for everything .For we truly love our truck. We are the Boone’s ,from Powhatan, Va. and our dream car is The 2012 Toyota 4runner Trail Edition. And our Dealer is Kenny Ross Toyota, of Moon Ship town ,Pa.

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Roland Crivellaro

I was honestly surprised at how laid back and comfortable the whole experience was at Kenny Ross Toyota. I had looked on line and decided to look at 2013 close-outs. I sent a request for a sales quote via email on a saturday and got a phone call earlier in the day on Monday because the dealer was closed on Sunday. Steve Bannon was very polite and asked what I was looking to get. He listened to every long-winded bit of my story and then said, "You should come in and let me show you exactly what Ive got that is in the year youre wanting. And if you dont like those, we can look at the 2014s. Either way....Ill work you a deal.". I went in later that Monday and was promptly greeted by a salesman. I told him I was there to see Steve and as soon as he was available he welcomed me and my wife to the dealership and showed us the 2013s. He patiently listened to me list pros and cons, worked out what the payments would be and even got an estimate on my trade in. Then after more concerned contemplation on my part he said,"I dont want you to be the least bit unhappy or uncertain. I have 2014s that are equipped like this 2013 in the color you are preferring if you would like to see one." The rest sealed the deal. He spent about 4hrs with us that day patiently. Showing a true interest in doing his best to make sure I was getting what I would be happy with and not just what I would settle for. Since this is only the second NEW car Ive ever purchased and is the most EXPENSIVE car as well...I was very concerned that I was getting what I would be more than satisfied with. I was a tad disappointed at the lack of extras. Then Steve pointed out the TOYOTA Accessory book!!! I was able to add the accessories I wanted to the final bill! Then I asked,"Should I consider getting this under-coated soon?". "Absolutely...and...We can do that for you." Steve said. "As well as paint protectent and fabric guard." he said with a smile. "Huh!" So I got that too! And all within a budgetable amount. Thank you STEVE BANNON and Kenny Ross Toyota for making my two days off a great experience! I really do like my Tacoma!

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Crystal J

I have to say that Kenny Ross went above and beyond every other car dealership I have dealt with in the Pittsburgh area when I decided to shop for a used car this month. I began my search online and found Kenny Ross after I was directed to a car on their lot in North Huntingdon that met all of my specific requirements and features I was searching for in a used car. Since I lived on the far west end of Pittsburgh and work odd days/hours I contacted the dealership in North Huntingdon via email at 10am and asked if there was any possible way the car could be brought to the Kenny Ross branch in Moon Twp since it was only a few miles from my home. I received a reply just a short time later from Ron Schwartz who put me in contact with Bob McClain and an hour later they had begun to make arrangements to bring the car I wanted to Kenny Ross Toyota in Moon that very day. Throughout the afternoon Bob McClain stayed in contact with me via phone and email and by 6pm that evening the car I wanted to see arrived in Moon and was idling by the doors of the dealership warm, and ready for a drive the minute I arrived. When I came back from my test drive, my boyfriend and I decided that this car was exactly what we were looking for and decided to buy. We had a check from our bank attached to a personal loan we had planned to take out, but Bob McClain said he wanted to see what the Kenny Ross finance department could do for us before we signed the check. While we waited for the financial decision Bob kept us engaged in delightful conversation about his family and showed us some pictures of his kids, and even some beautiful photography work by his son. After a short wait, Kenny Ross was able to offer us a lower interest rate than our personal bank had offered and with a happy heart, we took home a bright green Ford Fiesta that night for a great deal, coupled with a fantastic interest rate and affordable payments. Thank you Kenny Ross for making this buying experience such a memorable one for my boyfriend and I. We have highly recommended the Kenny Ross family to everyone we know!

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Christopher Anderson

Ok so here was my situation: I am from NY and Kenny Ross Toyota is in Pittsburgh, PA. Other Toyota dealerships couldnt (wouldnt?) give me what I was looking on my trade. Kenny Ross was willing to do it. Right before Christmas, I was on my way to Washington DC so I took a little detour to Kenny Ross in Moon Twp, PA, and started the process. The car I wanted wasnt on site, so I put a deposit down and it arrived days later. Now, heres where it gets good (or nerve-wracking, depending on how you look at it): I was going to spend a few days in Washington DC prior to leaving for vacation for almost 2 weeks, out of the country. I was still driving my old car at the time and was going to leave it in my friends driveway in Baltimore, MD, for the time that I was gone. Then, upon my return, I would drive from Baltimore back to Pittsburgh to pick up my new car. Well, while I was gone, I got a message from my friend in Baltimore. I was a simple, 1 line text message: "I need to talk to you about your car." Well, I wasnt really expecting that she was calling me to say that she washed, waxed, and vacuumed out my car. Nope. She was calling to say that she had backed into my car, the one that I was going to trade in. Of course now I was thinking that there was no way that I would get a fair trade now. Well, I called salesman Tom Jacoby here at Kenny Ross Toyota, who was the salesman that I was working with all along. He simply said to bring it in and not to worry. Well, who doesnt worry about a situation like this? Sure Tom, dont worry. Thats what YOU say. Youre the salesman. It wasnt YOUR car that this happened to. When I arrived, he simply had his team take a look and they gave me a very fair estimate on what it would take to fix it and the deal was on! He was very helpful and understanding. I did not feel as though he nor the rest of Kenny Ross Toyota would take advantage of me. That really gave me a piece of mind. So, big respect to Tom Jacoby and Kenny Ross Toyota in Moon Twp, PA. Thank you! Christopher Anderson

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