E & H & Son Appliances

Category:	Appliance Store
Address:	407 E State St, Kennett Square, PA 19348, USA
Phone:	+1 610-444-1220
Rating:	3.2

Location

Photos 2

Reviews 9

Shawn K

Incompetent AND Rude - two dealbreakers! We have a fairly recent model Kitchenaid side-by-side fridge which is about 4-5 years old and has been working very well until last week. It began to rapidly cycle the compressor on and off, however continued to keep the temperature at goal and function normally. I called E&H since I wanted to use someone local and they seemed friendly and helpful over the phone. Ed, from E&H came by to take a look and told us the problem was the power inverter which needed to be replaced. He came back and replaced it but then abruptly left without checking that the fridge was working (he said it would come on "after some time"). For half the night, the fridge was completely nonfunctional and then finally came on but now could not keep the temperature down, showed strange readouts on the displays and the ice dispenser stopped working as well. When we contacted Ed, he suggested that the fridge was working fine despite us repeatedly explaining that it was not. He was uninterested in trying to figure out what was going wrong and wanted to either leave things the same or put back the old part (neither of which would actually help us). Then, he and his staff began giving us a hard time since we were not available exactly at the hours they preferred to come by (we both work full time - what a crime!). Finally, after he did come back and put back our old inverter, he spoke very rudely to my wife and accused her of making up problems with the fridge! For both his incompetency in diagnosis/repairs and completely unprofessional behavior to my family, I would never trust this guy in my home again. We are quiet and understanding people who dont like to raise a fuss about things in general. Life is too short to waste on unpleasant people like them!

katarina calderon

This place isnt even worth one star... they came in about few months ago to fix our fridge ( that still to this day isnt fixed ). Anyways they called us to get the money and we said can we give it to you next week due to my grandfather just passing away that day. They said okay and never called us back. It was my grandfathers bills not ours. Anyways today ( 3 months later) they came to my house banging on my door asking for there money, I asked if they could take card and they said no, i allowed them to know I didnt have cash on me to pay that bill, he said " haha well then when will I have my money " and I allowed him to know that he hasnt contacted us in months , and that I will give him the money just didnt have cash. He kept asking so I shut the door after I said I would bring it up today. He simply went to the bottom of my driveway and spoke to another person living in the house, . She asked him for the original receipt and stated well bring you the money cash, and he just wrote one up real quick and called her a f***ing air head, and said he was going to come into my house and take the part back, he started walking up the hill , and then stopped and called the cops on us. (Which we got in no trouble for because we did nothing wrong) ..After we stated 100 times we were bring the money today. So basically would never recommended in a billion years unless you want someone to curse you out, call the cops, and basically say there coming into your home to remove a part that we didnt even need.... not good customer service, not good at their job overal worst expierence, I rather pay 1000 of dollars then to see these people ever again...

Labst60

After waiting excessively long for the required part, EH came to repair the ice dispenser on my Samsung fridge. When they left, the machine dispensed ice but would no longer switch between cubed and crushed (not a problem before they "repaired" it). When they came back to check the new problem, they were unable to check the wiring because they "didnt bring that tool". They denied all responsibility but did offer to call me in the next day or so with a price on the new repair. Not surprisingly, I never heard back from them. Ultimately got the fridge repaired elsewhere and was told they likely damaged one of the connections when removing the panel. I regret that I didnt pay by credit card (to dispute the charge) because they dont stand behind their work. Of course, the check was cashed right away so no recourse on my end. Hopefully this review helps someone else from falling victim to them.

Katrina MacLeod

I have purchased many appliances from E & H over the last 10 years, always with good results. The family who owns this business truly cares about their customers. They sell good quality appliances and stand by their work. I will continue to do business with them in the future.

A Private User

Horrible service. Scheduled to loom at my stove no call no show rescheduled and again no call no show. Stay away from this business. I try to keep money in local owned businesses but this guy makes it impossible.

Jessie Copeland

Wonderful and courteous customer service. They scheduled me quickly and even tried to stop by the same day I called. The pricing was reasonable as well. I will absolutely use them again for an appliance repair!

Glenda Voelmeck

Very courteous, knowledgeable, gave multiple options for repair or replace, supportive of my DIY handyman work. Negative: failure to tell me upfront that credit cards were not accepted. Lost a star for that.

Lucille Kahan

Very nice, honest and fair. I feel so comfortable when call them for help!

scott cave

Great prices