Maidencreek TV & Appliance

Category:	Appliance Store
Address:	8261 Allentown Pike, Reading, PA 19605, USA
Phone:	+1 610-926-1911
Site:	maidencreektvandappliance.com
Rating:	4
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 9AM–5PM 12–4PM

Location

Photos 6

Reviews 12

Kelly Smith

WORST CUSTOMER SERVICE I purchased a washer, dryer, refrigerator, stove, microwave, and dishwasher from Maidencreek Tv & Appliance Inc 4 years ago for my new home. I have had nothing but problems with every single piece. They charge $99 to just to show up to look at problems. Then when the warranty runs out the bills get larger. Very large. I had so many calls on my microwave that I spent more than the microwave was worth and ended up buying a new one from another store. It was only two years old. I recently called about my extreme disappointment and talked to a manager after I employed another repair service to fix my refrigerator. Maidencreek could not come out quickly and I was without a fridge. The other company told me it was a short in the wire harness and could not be fixed. The manager at Maidencreek left me a message about "making this right" after explaining this all to the women that answered the phone. Making it right means he would have charged me $40 not $99 for the service call. And customer service after the sale equated to "sorry about your luck, you should have purchased the extended warranties". I should have dealt with another company. The sale itself was an enjoyable enough process. It is the support of what they sell after you leave the store that is deplorable. I can not recommend this company after how I have been treated over the last four years. I was actually told "we just sell the stuff, I dont see what more I can do". Shame on you Maidencreek. Take my advice and give your money to a company that stands behind the products they sell. Not just sells you something and sends you on your way.

TiogaPoint

My wife and I were considering a kitchen renovation and decided that part of our budget would be dedicated to upgrading the range. We were referred to MaidencreekTV and Appliance and decided to at least explore the option before going to Lowes, Home Depot, etc. We were immediately greeted and assisted by One of their sales associates (Terry). I could tell right away that he was giving my wife the right answers she was looking for and explaining the ins and outs of each individual range. To make a long story short, we ended up leaving having ordered not only the range, but a new matching refrigerator and an above the range microwave. They showed us a price comparison of the same product at the top retailers in our area and we couldnt believe how much we saved. We were extremely satisfied with the sales process, the amount of service, and the professionalism of their installers. I would absolutely recommend Maidencreek TV and appliance to anyone looking to upgrade their appliances. Thanks Maidencreek!

Elizabeth D

Regarding the issue of returning parts of the 1 star reviewer below: I also ordered a part for an oven. They made it very clear to me that once opened, the part was not returnable. I spoke with a very helpful technician who advised me of the possible issues as I was concerned about safety as well. I chose to go ahead and order the part at my own risk. People who complain about these policies do so because they are trying to bully the business into giving them refunds. They conveniently "forget" what was told to them about the policy. They should be happy someone will special order and sell them the part so they can try to save money on repairs and avoid purchasing all new equipment. Sometimes it doesnt work out. Be an adult and deal with it without leaving babyish 1 star reviews.

A Private User

Called them regarding air conditioning units after a bad experience with Sears. Maindencreek was MUCH better at returning phone calls, they had someone come out and look at our setup to do an estimate and recommend a product, their installation people seemed more knowledgeable and their sales people were communicative. They were able to come install the next week and arrived the day/time they said they would. The installation looks good aesthetically. No complaints so far... it wasnt super cheap, but it was still cheaper and smoother than Sears. I plan on calling Maidencreek again for an estimate the next time I need some future appliance.

Sam Azar

A week ago I called the store and ordered a part for my washing machine, the washing machine ended up too damaged for repair I returned the part which was NEVER used (returned it in 100% original condition). The lady said it would take one or two days to refund the money and here I am waiting 5 days later with no refund, they are ignoring my phone calls, and they have the part. After this experience I am never doing business with them again and will let my friends and family know to avoid this place.

Pietro Manicioto

I have always had great services from Maiden Creek appliance. The staff has always been very helpful and they make good if there are any issues and make it painless. Prices seemed to be a little higher than big box stores, but I have been able to work a little better deals and add warranty to offset the price a little closer.

Daniel Adam

This place will only service what they sell. Ni problem with ordering parts for something not purchased here. OTHER PLACE WILL SERVICE. I WILL NOT BE EVER PURCHASING ANYTHING FROM HERE. I WILL LET EVERYONE I KNOW KNOW.

cathy altemose

They price match and also gave a ton of info on the product that was being bought

John Bessey

I buy all my appliances here always good prices and the best service

Anna Hehn

Excellent sales person, quality goods. Very fair prices.

Prog Keith

When we lived in barks ALL appliances came from there.

Diane Heilman

BCTV. ORG