R Brooks & Son

Category:	Appliance Store
Address:	115 Maryland Ave, Cambridge, MD 21613, USA
Phone:	+1 410-228-7811
Site:	rbrooksandson.com
Rating:	4.3
Working:	8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–1PM Closed

Location

Photos 39

Reviews 13

Terry Wernick

I visited the store on Monday and purchased a basic fridge with ice maker. Sales person was friendly and efficient. Told me delivery next day, installation would be 40.00, after I explained where the water pipe was. I even drilled the hole. Easy access. Delivery was right on time. Installer then informed me it would be an additional 80.00 to get water to the ice maker. This was not mentioned at the store. When I mentioned that was excessive and I might not want to do it, delivery guy got a little testy and said no problem, will take it back. Very unprofessional attitude. I realize just a kid. When I mentioned I needed 3 more appliances and sure liked their store, he went out to the truck and called. Talked to some woman at the store who said the 40.00 was just for bringing it in the house. They agreed to 20.00 extra hook up. Timed him and it took 11 minutes (wanted 80.00). Sidekick was not as rude. Still willing to purchase stove, w/d, etc later, but will not pay the installation if they want my business and will prefer a different delivery guy. Lets see, have already spread this story around the hood.

Janis Maxwell

We recently bought four kitchen appliances from R. Brooks and Son. They worked with us around a tight schedule, answered every question, gave us a great price and we had our new appliances in less than a week after we contacted them. We particularly like that they service what they sell. The young men who installed the appliances were very professional and knowledgeable about the products we bought and did a great job. We highly recommend this company.

Howard Reardon Jr

Receptionist very curt and said Im sorry we only service appliances we sell. I asked why they were listed as a service provider on the frigidaire website and she said "not my problem. " This type of customer service makes you run from this place. Businesses like this never think as if my machine was beyond repair I may have considered buying a new one from them. Anyway I have a repair company on the way. LOL!

Ann Marie Cespedes

I am sorry we didnt know about Brooks & Sons when we first moved to the area. Never again will I purchase an appliance from a big box store - Brooks & Sons is the place to go for all your appliance needs. Outstanding service and follow up. Friendly, helpful people - highly recommend.

Terry Wernick

I had the opportunity to give this store another chance when the ice-maker in my new fridge was not producing a few months ago. They sent out an excellent, well mannered, knowledgable guy who took care of things in a professional manner. Will get my future business.

A Private User

Always get all my must have appliances from here. Their customer service is top notch and they are always there for any questions I might have. The best place on the Shore for home appliances hands down!

A Private User

Top Notch Service! The staff at R. Brooks and Son has was extremely helpful and had all the information I needed to pick out my new washer and dryer. The prices sre great too!

Pam Simmons

Quick service from wonderful and very knowledgeable people. Had an awesome time and got a great deal on my washer and dryer. Will def be back for any appliance I need!!

Bobbe Brooks

Very helpful people. Wonderful selection of appliances. Very, very easy to do business with.

Mike Fadden

This is the place to go for appliances....always great service and prices

Christopher Barnes

Very nice and courteous!

Tim Miller

Great local service

Joshua Parker

Great service