BMW Motorcycles of Western Oregon

Reviews 4

MI

Michael Lin

Pros: The selection of accessories, and range of bikes was good. Cons: Hands down some of the worst service and staff I have encountered in a BMW branded locale (this location is independently owned, from what I was able to find online). Details: I own three BMW vehicles (Z4M Coupé, 428i Gran Coupé, M4), and grew up in a family where that little blue and white roundel was always present. My brother recently purchased a Harley Davidson, and Ive been more than a little jealous of how much fun he is having on it. So what did I do? I spent the last 2 months researching motorcycles, and fell in love with the BMW Motorrad range. I am very interested in a NineT, but was curious about the F800R. So this week I cleared my Saturday, drove 45 minutes to Tigard, and stopped by the dealership. How was the test ride? I cant say. Who helped me? I cant answer that as well. How the service overall? I would tell you if I could. I was in the showroom for an hour and a half, and was not spoken to, acknowledged, or greeted, by a single employee. After 45 minutes of waiting I pulled out my phone and turned to google to answer questions, while texting my brother. I was fairly certain after an hour of being there I wanted the NineT, but wasnt sure how to tell if it was the one. After still not having been acknowledged or helped I called my brother whom patiently took the time to, over the phone, walk me through sizing myself up properly for the bike, which gear to purchase with it, and how to tell if it would be comfortable on long cruises. He even offered to come down to the dealer with me the weekend after next and help me in person. Good news; I love the NineT and will be purchasing one! Not so good news; after 90 minutes without being helped Im going to purchase it at another dealer, in Washington, as I have two holidays in Seattle coming up over the next few weeks. Im not sure why I wasnt helped. I assumed they were busy, but two additional guests came in while I was there and were promptly assisted. Maybe its due to my appearance/age? I am 29, but am often mistaken for being in my late teens to early 20s. Its a family blessing/curse. Was it how I was dressed? Short sleeve shirt, and shorts? I doubt it; other guests were dressed similarly. I have a feeling the sales staff simply assumed I was some kid just looking around. If that was the case, and they check these reviews, let me pass along some insight; that shouldnt matter, and even if it did I have a successful career, am well educated, and came in driving a new BMW that twice I saw your staff step outside and checkout after they saw me exit the vehicle. I have no issue making my purchase elsewhere, its a shame the money couldnt go to support a local business.

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Derek McGraw

Over the last 10 years, I have been in and out of both the Tigard and Eugene dealerships, and each visit, I have always been greeted within seconds of entering the store. My typical response has always been "just looking around", but occasionally, I would want to test drive one of the bikes. Over this period of time, I have never purchased a motorcycle from the dealership, but Scott and staff have always been eager to help answer questions, or just have casual conversation. My visits started when I was going through college in Eugene, and I had always dreamed of owning the K1200S. The amazing hp, the thrill of twisting the throttle, etc, would get to any adrenalin junky. I mentioned I was a poor college student, and could not afford to buy one at the time but would love to test drive it. Scott shared in my excitement of the test ride and off I went. My point in telling this piece of my back story, is to give another side to the experiences and encounters I have had, which are contradictory to some of the posted reviews. I have always been respected by Scott and his staff, regardless of how much money I had, my status in the community, how I was dressed, potential sales, etc. Ever since my first encounter with Scott, I knew that when I purchased a new bike someday, it would be from one of his dealerships. The time recently came, and I purchased a new R1200GS blackout edition (dreams and bike styles change as you get older I guess). The experience was no different than any other time I walked in. This time however, it was three different visits, over a period of two days. Each time I asked more questions, I borrowed gear to go on a test ride, etc. I must have spent a good four hours worth of time with Rainer, and it ended with the bike and gear that will fit exactly what I want. The staff here participate in the dreams and love for motorcycles of the clients they serve, and I cant say how happy I am that they have been a part of mine for the last 10 years. Thanks again,

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MI

Miles Andrews

I would like to begin by saying, the guy who books service is a great, and certainly helped me out when I first bought my bike. But, Ive had two major issues at this dealership and one stupid one. The first and worst was 400 miles after my second service was done, my drain plug was not tightened correctly when the change was done, and fell out while I was on my trip Oil poured all over my back tire and I slipped around a corner and almost hit a car, then burned my hand trying to find out what the matter was. They of course refunded my service, but nothing about ruining my trip or refusing to pay the tow to another dealership (I was in Washington). The second issue was that they forgot to process my paperwork for plates, so after several calls I ended up spending two hours at the DMV to get plates for a 20k bike I bought from a dealership. After going back and forth, They offered to pay for the $30 plate fee. What about the two hours and all the shenanigans I had to go through to actually get it, for a mistake they clearly made? The third contact I had was ordering a top case for my bag, I opted to buy the emblem( of course its extra), and when my case arrived they said the emblem was extra. "I already paid for it" I pleaded, but to no avail so I left pretty pissed off (again), only to receive a call a day later that they had made a mistake, "I know that, so what are you going to do to make it right?" I said. He told me I could come back in and grab it. So another completely unnecessary trip did I take in the pursuit of my pernicious pendant. Ill certainly be making the ride up to Seattle from here on out, or back to the Harley dealer where at least they know how to treat a person.

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Patrick Flanagan

Ive been a customer here for over two years now and have always received the best service, no matter which department I was working with. All of the folks here really make you feel like part of the family. Bought my F800GSA here after several years riding H-D. Enjoyed the H-D (and the folks at Paradise) but it wasnt the best choice for a daily rider and I wanted to get into more adventure riding. BMW Western Oregon was very patient with me while I pondered different options and took various test rides. Since then, theyve also been extremely helpful whenever Ive been in for service too. Whether it was routine service or emergency repairs, I been continually astonished at how accommodating they have been. Last (but certainly not least), the crew in parts is always responsive and very helpful when deciding whether you really NEED that part/item/farkle and if it will do what you want it to do. Perhaps the most telling thing about the philosophy of this shop is that they are completely honest with you. Sure, there are a thousand different ways to spend A LOT of money here. And I think I do ok in supporting their bottom line (my wife seems to think so). But whether its sales, service, or parts, they always give you the honest answer...not just the one that will increase how much money you are laying down on that visit. I have enough confidence in this place and these people that Ive sent a number of friends here; some who have bought and some who have not. Everyone of them has been treated professionally and made to feel welcome, whether they were day-dreaming, kicking tires and test riding, or actually buying.

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