A Wireless, Verizon Authorized Retailer

Reviews 6

MA

Matt Uhle

Worst Customer service experience in a while. My Samsung S6 phone suddenly and randomly stopped working. i need a phone for my work. I stopped by at 9:45am and they decided to open at 10:05am that day instead of 9am, so my experience started with waiting patiently outside for 20 minutes. When I got in they were significantly less helpful than when they were making me wait outside. I explained the problem and asked if they had ever heard about something like that, they said no despite me reading online that this was a common occurrence for the s6. I told them the phone was not working, they turned it on and started to berate me that I was wrong, 15 seconds later the error message I had explained to them came on and the phone shut itself off once again. They then put the phone on the charger, and berated me again when a temperature warning came on that the battery was too cold to charge. They said that they could not have it on the charger because it might blow up the store. When I tried to give them the billing pin to buy a new phone, they refused to enter the one that i believed was the correct one. I tried several other pins and none worked, i asked if there were any security questions we could answer to bypass the pins and they said no. I asked them if there was any way we could find a solution to the problem and they said no. I was perfectly willing to just buy a new phone and start a new plan at this point, but they did not even offer that as a solution. I was wiling to pay anything to rectify a situation wherein their companys product malfunctioned due to a faulty product and they were zero help. Thankfully my contract is up and I can just go get a new plan with another service provider today. As a manager of a successful customer service operation, this situation was an incredibly helpful learning experience for my employees. The two employees at this verizon store were an incredible combination of incompetent and rude, they couldnt have been any worse if they were sent from hell to ruin my experience.

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DA

Davood Moghaddam

even one-star is too much for all the trouble that they created for me. I went to the store with my new phone to purchase a prepaid plan. Fernando A who was the store guy gave me the SIM card and I paid the fees. I asked him to setup the auto-pay and he just find out that he didnt setup a PIN. he called the Verizon customer care and after 15min waiting he talked to the lady to get the PIN fixed and called another number to setup the auto-pay and I left the store. It took almost 1 hour of my time. What a waste... Tonight when I started the phone I found out that the SIM is not active and I called Verizon. They told me that I didnt pay the fee. I gave the guy the receipt number and all the information but he said he need to contact the store to verify and since they are closed, I need to go there in person tomorrow. Great, I have to make another trip there and redo everything PLUS my phone is not in service until tomorrow. why not doing it right at the first place. If you are not sure or you dont know how to do it just ask one of your colleagues. However, his colleagues who were there and saw the situation did even try to help. Please, dont waste people time. Thanks Verizon for wasting my time... Beside tomorrow which I have to go to the store, I will never go there again and I dont recommend it to anyone.

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MA

Malee Ojua

THANK YOU so much to Grace at Verizon (1972 W Burnside store) for your professionalism, excellent customer service, and patience. I never thought Id be writing a review for a Verizon store, but I appreciate Grace and the other team members so much. So, I wanted to spread the word. It was definitely my own fault why my phone froze, and Grace handled the entire transaction with the best customer care possible. She heard, understood, and handled the issue from start to finish with the highest integrity and professionalism. She was knowledgeable and friendly, helping me with my new iPhone purchase. Meanwhile, I noticed that all the Verizon team members took care of their customers in a similar, effective and caring way. Sophie was taking care of another customer by placing a hard-to-find phone order at another location and making it easy for them to pick up the product without going through the process again. Another Verizon sales associate was helping a customer become an authorized user with their family plan so that he could upgrade his device. Thank you, everyone, so much for your help today! Ill be sure to upgrade my phone next time before I freeze the screen. For anyone who has a tricky situation or just wants to upgrade your phone, this is the store to go to. Thanks, Grace!

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JA

Jacob Sacks

Cell phones confuse me. I often consider myself "internet and mobile device illiterate". This place is awesome. I always have a million questions in the cell phone store. Never once did I feel rushed or stupid, even though I asked many "stupid" questions. Kind employees who bring a great positive energy to the whole store. I recommend this place to anyone looking for anything in the realm of cell-phones. Michelle was the main one who helped me and never once did she seem like she was in a hurry to move on the next customer. She wanted to make sure I was fully satisfied with my cell phone purchase before letting me leave. After I first left I was having an issue with my phone receiving texts. I returned thirty minutes later. Michelle was with another customer so Sophie helped. Sophie was just as awesome as Michelle. The two of them gave me the best phone purchasing experience I have ever had, and I normally DREAD going to the wireless store. I will never go anywhere else for my cellular needs as long as Michelle and Sophie still work at this store.

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Joshua Scire

I purchased an iPhone from this location and with it I bought an Otter Box case. Never having a case like this before, I wasnt sure what to expect, but the salesperson installed it and I was on my way. After an hour of fiddling with my new phone, I decided that I didnt like the case so I removed it. I took it back the next day and a different salesman told me that they dont do returns on Otter Box cases. He then berated me for modifying it and made me feel stupid for even trying to bring it in for a return. Apparently theres a clear plastic screen shield that had been popped off by the man who installed it, so, even if they did do returns on this product, they wouldnt be willing to take it back. I cancelled my contract, returned my iPhone 6 and took the loss. If they care so much about the sale of a stupid Otter Box that they will let a new account and iPhone sale walk away, so be it. Ill stick with AT&T for now and perhaps go to a corporate Verizon store next time I want to think about changing carriers.

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MA

Matthew Sunshine

I came to this store to purchase a couple of phone chargers during the snowfall on December 14, 2016. While I was in the store many roadways, including Hwy 26 West, were closed down. This caused gridlock and many people began filling up the parking lot preventing me from leaving. Fernando, the Verizon employee who was working the floor, was extremely kind to me and let me stay in the store until he closed up. He was a very pleasant and professional person, and even provided some much appreciated advice. I came back to this store the next day to express my appreciation to the store manager (whose name I didnt catch, Im sorry) and she was also very kind. Ive dealt with many different Verizon Wireless stores and this one had BY FAR the best staff. Best customer service experience Ive ever had with Verizon.

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