Category: | Cell Phone Store |
Address: | 1235 NE Hogan Dr, Gresham, OR 97030, USA |
Phone: | +1 503-928-3145 |
Site: | phonexchange.com |
Rating: | 3.5 |
Working: | 11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 11AM–6PM 11AM–6PM |
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Erika H
Phone Xchange gets my highest recommendation for three reasons: 1: World Class Customer Service. I am thrilled with the level of customer service I received from Dustin at Phone Xchange. I walked into his store and told him my cell phone didnt work. He took the phone and went to work. When one particular approach didnt resolve the problem, he tried another. And another. And another. Until the job was done. Now compare this with Sprint: the website failed to resolve the issue. Online chat support told me I had to call technical support. Technical support told me I had to go to a Sprint store. I didnt ever go to the Sprint store. Instead, I went to Phone Xchange. Thank goodness I did. 2: Dustin is a Cell Phone Expert. Where Sprint spent hours and failed to find the problem, Dustin figured it out in moments. I think that speaks for itself. Let me repeat that: Sprint took hours and failed. Dustin took moments and succeeded. 3: Dustin is a Problem Solver, not a salesman. This part may be hard to believe, but I swear, its a true story. I walked into the store, told him my cell didnt work, and he figured it out. And thats the end of the story! He didnt ask for money. He didnt try to sell me anything. He just fixed the problem! I am thrilled at how well I was treated. In fact, Id like to take this opportunity to turn the tables, and asked, "Dustin, is there anything that I can I do for you?"
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A Private User
We found this store through an ad in craigslist and we actually brought two phones. We did not want another contract to get phones free just an upgrade. The sales prices are very good and definitely according and very compatible to the current prices on eBay or craigslist but here you get way better service. Dustin seriously knows everything what there is to know about all cell phone providers and his selection is great. I would go there anytime again to get another phone instead of getting into another contract with any carrier. And be realistic, you are buying a used phone but at least you can see and try it and if there are any further question Dustin is always there to help you. His customer service is great and if you are looking to upgrade your phone -this is the place. He also takes donation for phones for the local Battered Women’s Shelter.
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Nathan Sours
Wow.... not a good experience here. Better off on CL. Bought a phone for what I thought was a decent deal. Found out why the dude let it go cheaper, the Sim wasnt in the phone and it was locked by Samsung. Only the previous owner could unlock it (most likely stolen). Went back in and only could get store credit so I picked up a different one but the guy gouged me on price and refused to come down. Now that phone has a bad battery and I am right back where I started minus $170. Plus gas for two trips out to Gresham. Also While I was there for the third time some dude freaked out and broke the owners lap top. From what I could gather he was mad because he got screwed by this place. Karma I guess. If they were respectable I would have got my money back at least but with their in store credit policy I cant see how they are still in business.
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Laura Harbert
Agree with the person about their customer service. Terrible customer service. Not worth the trouble. Totally wasted my time. I called about a phone I wanted to sell and was told I needed to bring it in, which I did. Then they said I needed to prove it was activatable and they couldnt check it out because they had a power outage that weekend and couldnt check it. Hello, this was Wednesday and how is that my problem that they couldnt get their act together. Unfortunately I needed the money so I drove to Cricket and brought back a print out showing it was good and brought it back and was told it wasnt good enough. The guy was extremely condescending. I suggested he call Cricket but he didnt want to be bothered because he doesnt trust them. Sorry, you are selling their products, deal with it or dont use them to make money.
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A Private User
This guy is wonderful, my 14 year old daughter lost her phone on a church retreat last week. I was still under contract with AT&T and could not get it replaced before the school year began without paying AT&T quite a bit of money (especially since the phone she lost wasnt a fancy phone to begin with). My neighbor told me about these guys at PhoneXChange so I took my daughter in to look for a new one. I remember very clearly speaking with a gentlemen named Dustin and when I explained to him I was a single mother simply looking for a new phone and how she lost it he was understanding and polite. He got my daughter a better phone than she had before for a fraction of what AT&T wanted. I just want to say thanks to him and the other guy that was working with him... You guys are great.
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Wanda Moore
I have been dealing with phone Xchange for years. Mainly the old Glisan store. I purchased 5 used phones from them for me and my family.They had excellent staff and products that lasted for years. I went to the new store looking for a Samsung S5 to replace the S4 that I currently had. They had a S5 but it was in white, which I did not want. I was then offered a brand new S6 for a very reasonable price. Landon helped me and he was very pleasant and knowledgeable. He even let me take both phones to my carrier to get the smaller chip and transfer the data to my new phone. I will definitely recommend phone xchange to my friends and continue to return when a new phone is needed. Keep up the good work!
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EmmaLee Peterson
Came in here last week to fix a shattered screen on my iPhone 5s. The very next morning my screen had been popping out so much that I could see underneath my glass. Theres black dots all over that look like dust and wont go away. My calls randomly mute me and sometimes my screen wont even turn on, when it is on its glitching so bad I have to hold my screen down to use it(if its responsive at all). Update: I went back and they replaced my screen again and the same problems are happening and more. Its more than just my screen now my phone is broken in so many ways. Vibration doesnt work and my screen doesnt turn off when Im on a phone call plus all of the problems before. Very disappointed
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Tabby K.
I came here looking for a affordable phone after losing my expensive sprint contract phone... the gentleman at the counter set me up with a good quality Samsung S4 for an unbelievable bargain... he offered to help me set it up with sprint since I was without a phone, and I had to leave before we could get it set up due to time. He was very nice and willing to do what was necessary to get me set up with a phone. He made me feel not just like a potential customer, but I actually felt like this person CARED about my experience and phone situation. Five stars is not enough to give this company, well worth the drive from Portland.