Verizon

Reviews 3

CO

Courtney Miskell

I am an avid Apple consumer, thus I would have purchased an iPad as a first choice tablet. When looking to upgrade my iPhone (for the fifth time with Verizon) I was offered a promotion on an Ellipsis tablet. The agreement was to pay first and last month access ($10/month), plus $49 at time of signing for the Ellipsis 8 tablet as a promotion, and was sold on this as Id only be paying $69 for a tablet, verbatim. I was told I would pay $10/month solely for the ability to use data when using the tablet offline. I was unable to do this as this product technology and processing speed is severely subpar. As I was looking to upgrade to the new iPhone 7, I went in to pay the remainder of my 6 contract ($60 and some change, because when I sign a contract, as an informed consumer I take accountability for my responsibility of the agreement, thus paying off the remainder before signing a new two year agreement). I would also remove the tablet line access as it is unnecessary and I wish to replace this product with an iPad. The associate advised that I was in a contract on the tablet to August of 2018, to which I explained the sales agreement and he replied that there was a former associate that did this all the time and was fired for fraudulent contracts. I asked the sales associate to speak with a manager for resolution and waited for Charlie, a resolution specialist to approach me. Well that cant happen youre in a contract until August 2018 to which I explained, politely and professionally, the situation and the initial agreement. I inquired if the sales associate that made this fraudulent agreement was the same associate to which she replied no, i know that associate well and I hear him tell people the sales all the time. Verizon has never had that sale. And I have you on camera signing the contract. I was taken back by her unwarranted and unprofessional attitude, demeanor and resolution to this matter as this is clearly a case of a fraudulent contract, to which I did not agree or sign for. As Id expect a written and signed agreement to supercede any verbal agreement, and certainly more than Charlies word that she personally has heard the associate in question conversing with others (not my case, not this time, not pulling the camera footage to support her claims or validate my complaint). I myself having worked for an attorney for six years writing correspondences to the DOJ and Attorney General, I asked for a copy of my contract bearing my physical signature to which she replied she would retrieve from the back room. Charlie kept me waiting for 10 minutes and produced a receipt, no contract as requested. I repeated my request once more to which her reply was that the contract (mind you Verizon utilizes electronic contracts) is at a third party, off site location that I would need to request through customer service. As this negates the premise of an electronic contract, Verizon has failed to comply with my requests and attempts to resolve this matter, and their resolution specialist is clearly unable to provide a mutually satisfactory resolution or investigate this appropriately, I have no choice but to file with the Attorney General, BBB, FCC, and leave this Google review.

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J D

I bought an Verizon Iphone 7+ from apple using the IUP program, cancelled my account within 2 days. None of the employees that I talked to said anything about me owing anything. upon trying to activate my account on another network Im stopped because the device is still on hold by Verizon. I waited a few days and kept trying, my MEID wouldnt pass any checks besides GSM providers. I get an email one day saying my bill for 28.74. I called customer support and they tell me that there was an activation fee that didnt get waived in the cancelation of my account and that she would reverse it immediately! before getting off the phone she tells me that there is no longer any charges to my account and it is free to go. I kept trying to activate it and it wouldnt go to the MVNO that I wanted to put it on. I read in an online the forums that it can take Verizon till the end of the billing cycle to release the phone. So I waited then today I checked the page plus device checker and it said that it was eligible it had previously failed, then I tried the network I was trying to go tos check and still nothing. So I read around online and went into a store where they tried to put it on there network and got another error about the device not being payed off. This is the part of the story that brings me to this HORRIBLE EXCUSE FOR A CORPORATE VERIZON STORE COMES INTO PLAY. I go in and the guy Jeff is like hey what can I do for you? I explain my story, and before I can get my story finished he proceeds to tell me that Verizon will hold my MEID till the entire amount of the phone is paid off, I told him that I didnt buy it from Verizon he continued to tell me that it didnt matter. When he looked up my account and verified it, his tune changed and he told me that THE WORST CELLULAR PROVIDER EVER IS HOLDING MY MEID OVER 8.00$ when the rep told me that I was clear. This was the worst experience Ive ever had with any of the three major carriers and Ive had literally all of them now. Im not gonna say who to go to for your cellular needs but dont go to these idiots! The clearly dont lack proper and polite communications! And I really hope someone contacts me about this issue, but from what I can tell from reading forums Verizon as a whole doesnt care about what the consumer thinks, or the overall customer satisfaction. Just saying that I wouldnt have had to write a review here if there was a place to do that on their website. Please please from one consumer that buys a lot of unnecessary technology, and will not just give a rating based on a negative encounter of one employee DONT GO TO THESE GUYS!!!!!!! Customer service isnt shown nor should it even be referenced to describe what these jokes do both on the phone and even more so in person!

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Ashton Tallmadge

Ive been having a much more difficult time than I anticipated with Verizon as a company. This store happens to be the one I go to to get help, but even they seem to have their hands tied when it comes to getting not even timely results, but the results they TOLD me they would get WHEN they said theyd get them. I understand that the store is not stocked with an individual for every variation of problems that can arise from a multi-billion dollar cellular phone company, but being that thats exactly the kind of establishment that you are, you really ought to have virtually every problem-solving resource at your fingertips in a 24-48 hour span of time. Ive waited over a week, and still have yet to see results from a problem thats been a month ongoing. "Yea, I cant help you with that, thats actually done by So-and-So, Ill email them and get right back to you in two days." Then it becomes "Oh no, sorry, yea I havent heard back, Ill call them and get back to you, I have your number on sticky note in the back, but I have the next two days off so it wont be til this day." And it goes even beyond that. No follow-up, but theyre sure to email me and let me know I owe them money. I received two bill emails back-to-back. Im becoming increasingly concerned with Verizons ability to solve the problems they cause, and really dont want to have to change carriers just to get my point across. Ive been with you guys for...7 years? And youve been around a lot longer. Youre not a start-up, youre all grown up. Be more than just "the best nationwide coverage". I dont personally care how widespread your phone coverage is when your customer service coverage is stopping at the door. It wont be much longer before I decide to take my business elsewhere if I feel like thats the only option I have left.