Hertz Car Sales Oklahoma City

Category:	Used Car Dealer
Address:	14228 N Broadway Ext, Edmond, OK 73013, USA
Phone:	+1 877-932-4928
Site:	hertzcarsalesoklahomacity.com
Rating:	4.5
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–7PM 9AM–7PM Closed

Location

Photos 29

Reviews 5

Timothy Rice

On July 19, 2016 Mr. Niang at Hertz Car sales on14228 North Broadway Edmond Ok 73013 willfully and wrongfully committed and FRCA violation by pulling our credit report without our consent after we specifically ask him not to do so because we brought our own loan. On July 19, 2016 my family drove from Tulsa to OKC to purchase a vehicle with my 2 toddler daughters and wife. We knew this particular auto was the one we wanted and we intended to drive home in it. We came equipped with our own auto loan through our bank "Chase". We got to the car lot and a sales rep named Mike Kirkham assisted us. When wefirst spoke we told him we knew we wanted the vehicle we just needed to test drive it. We did and when we got back to the facility we talked price for a few minutes and then we decided to close on the purchase. The "Financial Manager" Madior Niang told us he would draw up the paper work. He informed us 90% of the time he can get a better interest rate on a loan then the banks offered the customer because they wanted big businesses giving them new clients. We declined his offer and explained we were happy with the terms of our loan and that we were also shopping for a home and did not want to lower our credit score with additional inquiries. He then told us he would see what interest rate he could get us and if we were interested he would then pull our credit and secure the loan. Again we said no thank you we are not interested and my wife explained that she was beginning to get uncomfortable. Mr. Niang then said he could use our bank loan and asked us to divulge the details of our loan so he could enter it into his system. We did and were pleased to move forward. He then explained to me that our bank would not be able to process the loan by the end of the day and that we needed to purchase full coverage insurance and go with the same loan through his system if we wanted to leave in the car. He told us full coverage insurance was a stipulation on our loan and that we needed to provide a down payment. We knew this was false information because we discussed this loan at length with our bank. My wife and I decided it was time to end the transaction because we felt things were going wrong and Mr. Niang was making us very uncomfortable. He told us we needed to sign some paperwork and he would give us a bill of sale to take to our bank. We were bewildered and said we are not signing anything and I recognized that the form was a consent to pull credit. We repeated we do not want our credit pulled to which he replied he already did credit and there must have been some sort of miscommunication. We explained that there was no miscommunication and what he did was wrong and that he lied. He got offended and started pointed in my wife’s face and was trying to back pedal and told us he was trying to help us and that he would hold the vehicle for us so we could go to our bank and pick up the cashier’s check to bring to him the following day. This was our intention the entire time. We planned on going our OKC branch and already spoke to a Chase representative on our test drive to ensure all of the paperwork was in order. Mr. Niang not only lost commission for his sales associate Mike Kirkham, he lost a 10,000 sale for Hertz auto sales. Our business was a sure thing and he lost Hertz customers and willfully and wrongfully committed FRCA violations. Our credit is damaged from this. If Madior Niang was” just trying to help” he would have held the car for us if our bank could not process the loan in time so we could return with the cashiers check the following day. The car had already been sitting on the lot for 33 days. Thank you for your time. Timothy Jack Rice

Kyle Kaufman

Going through Hertz was the easiest experience Ive had when buying a car. The price, deal, and overall customer service makes Hertz the place to go. We shopped around on Monday and drove away with a 2015 Nissan Tuesday afternoon. What me and my wife expected to take weeks of searching, took one day. Mike Mock helped me and my wife right away and pointed us in the right direction. If youre looking for a salesman who knows his product and will help pick a deal for you, ask for Mike Mock. ***side note: DO NOT TRUST THE FINANCIAL OFFICER. We went back to Hertz for a second vehicle and this guy had a hissy fit, because we already had approval to finance through our bank. He then berated my wife about financing through them was better (*snort*), he sent the title to us (LATE) and not to the bank, and he gave us the wrong documents we needed to get the car tagged and titled, costing us extra fees. I originally had 5 stars, but because of the finance guy, changed it to two stars. The sales rep Mike Mock is still amazing and worthy of SIX stars. However, the financial guy was not professional. .

Patricia Peterson

First off...let me start by saying I am one HAPPY customer. The process for buying my vehicle was smooth and painless. My sales man, Mike Mock was the best. He was to the point, interesting and humorous. I filled out the application online and by the time I got to the lot, I was ready to sign paperwork. There was no hassling, bargaining, just straight to the point. My financing process was quick and easy thanks to Robert Johnson...thank you to the whole Hertz team. I purchased the unit on 9/30/16...test drove it and all was fine. I had a lil hiccup on the way home with the unit and returned to the dealership 10/3/16 and without ANY hesitation, Hertz took care of the problem, no questions asked. I would recommend Hertz to any and everyone...so go see them if you are interested in purchasing a car from a haggle free, friendly environment!!!

Taylor Mayfield

There wasnt any pressure here. We told them exactly what type of car we were looking for (under 50k miles, under $10k, and 4 years old or newer). So the guy whipped out his sheet and said heres all I have with prices and mileage and everything. There were plenty of cars to choose from. So we explored around some, he told us what features all these cars have and we test drove a couple. He was actually interested in getting us in a car that we wanted and not one HE wanted. He was even surprised we wanted to buy one that day. Thats how little pressure there was. Highly recommend.

Anice Hunter

I would highly recommend this car sales company to anyone who is looking for a new car! Not only did I get a good deal on a beautiful new car, the customer service is superb. The staff is not pushy at all, and is looking out for what is best for your individual situation throughout the entire process. From the first time test driving my car to the signing of the papers the whole process was made easy. Thank you Hertz for a wonderful experience!!