Harley-Davidson BikeTown

Category:	Motorcycle Dealer
Address:	5700 Interstate Blvd, Youngstown, OH 44515, USA
Phone:	+1 330-505-2000
Site:	hdbiketown.com
Rating:	4.2
Working:	10AM–8PM 10AM–6PM Closed 10AM–8PM 10AM–6PM 10AM–5PM 11AM–4PM

Location

Photos 100

Reviews 16

A Private User

Lack customer service and after buying a brand new bike, they actually had the nerve to rush me as I was getting the information they required from my insurance company. They also sold me accessories which they didnt bother getting out of the stock room before the parts counter closed. Second trip back to pick up parts they didnt include one of the boxes, so I get all the way back to my house and realize Im without parts yet again. Third trip back I mentioned to them that the seat isnt mounting correctly according to the instructions. One of the staff from the service center briefly helped then told me he couldnt help any longer because they werent getting paid. As far as customer service goes, they suck!! Theyre not friendly at all. As for answering questions they dont even want to that like its a bother after you drop over 10k in bike. Ive had better experience with sales people on lesser amount purchases. Poor, poor, poor. Shop somewhere else.

Lammas

I just bought a Street Glide Special from Bike Town. Easiest thing ever. I found a 2014 I liked online and inquired about the price. My salesman, Dale, came back with a price then I came back with an offer which was agreed upon. Next I applied online for financing and was instantly approved. A couple days later, I went for a test ride and decided I wanted the bike. The paperwork took about as long as it takes to sit in Bike Towns new brew pub and enjoy a fine craft beer. I couldnt be happier. Bike Town has a great selection of new and used bikes along with an A+ low pressure buying experience. One of my work buddies is bike shopping, I gave him Dales card and told him to head out to Youngstown and hed find what hes looking for. If youre shopping for a new ride, I highly recommend these guys.

JM Michael

Just got my first bike! I was excited to dress it up with lots of assecories; seat, mirrors, windshield, bags, etc. I couldnt get waited on in the service department! When Im ready to spend my time and money, I think a simple acknowledgement of "well be right with you" goes a long way. Not even to acknowledge a potential customer when two service people are helping the sole other person who is there, leads me to believe that customer service training could be lacking. Guess I will take my money to a place where I can get taken care of and feel like I am "worthy"!

A Private User

Shop Elsewhere!! I have now had three experiences with this firm: one to purchase a machine, one to have warranty work done and one to order parts. They ranged from "poor" (purchase) to "disappointing" (would not honor warranty work) to "unbelievably terrible" ( the parts order). In the last case, parts department would not answer the phone nor would they return calls when a message was left. My part languished in the back room for several weeks and it was only when I stopped in that I learned it had arrived. This place does not deserve your business!!

Jeannette Wagner

We just bought our Ultra Classic Limited here and they were very awesome to work with. We loved our experience. They took the time to work with us and show us all the features. When we went back a few days later with a very minor problem our salesman stopped what he was doing to help us resolve it!!! We have been going in there for 3 years now and everytime some on always asks us if we need help! The only thing is dont expect much help on QS&Ls bike night. They are very busy, if you want quality one on one go on a different night.

Brian Stuchell

My Brother in law from Missouri rode in and both of his flood lights went out. We where near Akron rubber city Harley so We called to see if they could squeeze it in..Hold for 26 minutes then called back an waz promised a call ba k by service.. No call back..I called Brian here as he has always taken great care of me an my bikes.. his parts an service staff are AWESOME.. he got us in Saturday and an hour later back on the road.. THX TO BIKETOWN..

Rawr Gurl

One of the worst dealers Ive been to. They were great at selling me a bike, but after I bought it, they couldnt be bothered. A big fancy dealership for sure, and if thats all it takes to impress you, this is the place for you. I wont step foot in there again. I would rather go to a small dealer that actually cares if I come back. If I could give zero stars, I would. Thanks for the bike. When I trade it off, Ill be sure not to darken your doorstep.

thomas burris

Was passing through Austintown today with the wife we had to make a pit stop so I thought to stroll through. I met bryan very nice guy he showed me around the dealership answered all my questions and did not pressure me to buy a bike. I have been to different shops even after telling them I was just there for info the tried to sell me a bike I told them I didnt like. So bike town when I deside to buy a bike youll be my first stop.

Linda Forman

This is the worst Harley Davidson dealership. We have always had crappy service from service department. And today I call about a warranty issue with a jacket, and am told they cant do anything about it. But another Harley shop where I didnt buy the jacket at either, gladly took the battery and will be sending me a new one..will never shop here again! Place is a joke

Russell Hardenburgh

My salesman Cody did a great job. He showed me several bikes and went over each with me. Frank help me negotiate a great price. (I had been shopping for over a month). Paperwork was fast and friendly. Cody also took the time to introduce me to each department. Over all a great experience. Russ from Canfield

steve donovan

Very bad customer service. Everyone there acts like you are bothering them. I been there a couple of times for things. Usually ignored. Dont even ask someone at the parts counter a question heaven forbid they have actually speak. Not very impressed at all with the place.

Dustin Smith

I must say this Harley Dealership is top notch... They took excellent care of my needs...It was worth the wait! They even delivered it to me in PA. Fuel Tank Frank always was there to answer my questions quickly. BEST HARLEY DEALERSHIP TO DEAL WITH!

Philip Palmieri

I have purchased 3 bikes from Biketown so far, the main reason is the exceptional service department and the service manager George, there is no problem too small. I am from Maryland, and i will not shop anywhere else. Huge thank you to the crew!!

A Private User

We walked to to get a quote for replacement parts on our bike. The quote was verbal because he wasnt allowed to print us a copy, and it was 2x the list price from other dealers. I dont think i would have printed it either. Dont waste your time.

Mauerio Daniel

Update: If you read my review that was posted 24hr ago, please know this. Cody and the staff at Bike Town are truly Awesome. If youre in the market for a Harley and you want the best deal, Cody is your guy. Bike Town #1.

Greg Williams

2nd bike purchase in 3 years, both went well, treated fairly, no problems with bikes so cant comment much on service other than when I had anything done it was handled without issue, quick and courteous.