Hudson Valley Motorcycles

Reviews 8

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Bob Rosen

Ive been riding for decades and have bought over 30 bikes, many of them from dealers. Ive also worked for a number of prominent dealerships in the greater NY/CT region. My review of this store is based on my long personal and professional history with motorcycling. Im a Ducati fan, but havent owned one in 10 years. After paying close attention to the maturing of the entire line, I decided to consider a Multistrada 1200S. Im familiar with all the dealers within 75 miles of my home in NYC. I revisited several and spoke with them about this bike, reviewed their operations, and paid close attention to how they handled my interest. Bottom line, Hudson Valley Motorcycles earned my business for a 2016 Multistrada S Touring. Romy, their Ducati Brand Manager, did a superb job of presenting the bike and answering all of my questions in great detail. He handled the purchse negotiation skillfully, respecting my needs and expectations. When I picked up the bike, he spent lots of time going over the details of the bike. I had the opportunity to meet the Alexanders - the multi-genration owners of the dealership. They were genuinely interested in having me join their family of customers. In the first two weeks of ownership, I have put 2,000 miles on the bike (absolutely love it!) and have had the initial 600 mile service performed by Kyle, one of their Ducati certified techinicans. I was able to observe Kyle as he worked on my bike and asked him many questions. In my opinion, hes a real professional with a strong desire to please his customer. No dealership is perfect (most are far from it), but HVM is off to a great start with me. I look forward to being a customer for a long time!

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Angela Beidler

I am super unhappy with my experience at this place. My husband and I are new to motorcycling. We didnt have the "home dealership" yet- the people you always go to and trust. We truly have an opinion now after our negative experience with Hudson Valley. Background: We decided to take a Saturday trip up to the Bear Mountain area for test rides and shopping. Hudson Valley was our first place to visit on the trip, but we werent allowed to test ride because it was raining. So, we went to Rockwell (LOVED THIS PLACE). If Rockwell had the motorcycle my husband was looking to buy, we would have signed the papers right then and there. Since they didnt have what we wanted, we went to Gold Coast where we ended up deciding to sign the paperwork. We LOVED Ben and the people at Gold Coast!!! Now, to present day... My motorcycle is on its way to Gold Coast. I called Hudson Valley to see if they had one that Gold Coast could possibly trade so I can get it quicker from GC (everyone knows everyone in this business) and I literally got the longest speech from Romy about how I used dealerships by going to test ride at dealerships that we didnt buy from??? No, We didnt use dealerships for their test rides. We just didnt know who to buy from yet..... thank you for clarifying things for us though. We already knew we felt more comfortable at Gold Coast, but the speech I got on the phone today only solidified our feelings.

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Michael Abreu

Amazing customer service. They picked up my Ducati 899 Pani and Ducati Hyperstrada on a Tuesday morning for Service, carefully loaded each bike without issue. By Friday the bikes were back in my garage. Thats just the beginning. The 899 for basic service the Hyperstrada for initial break-in service. They not only changed all the fluids but also did some things that the bikes needed at no charge. Chris Henry, the mechanic, is very professional and thorough...he wont let the bike leave without making sure every ounce of it has been inspected. Ive had my bikes serviced at other dealerships but never had an experience like this. Dwayne picks up and delivers on time without issue...makes you feel like youre the only customer. I would not only service my bikes with them for the coming years but I will also only purchase my bikes from them going forward. They exemplify how a dealership should be operated!

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Kerry Kourie

Duane took his time with me, made sure that I got exactly what I was looking for, and even went as far to deliver the bike to my house when I was a little shaky about getting on the highway…As a new rider, you would hope that the owner would have your best interest at heart, but thats not always the case. Duane was so wonderful and wanted me to be comfortable and safe! He is a wonderful person, and an awesome small business owner, I would recommend HV Motorycles any day of the week. (Side note: I went to Mahopac Motorcycles just to see their selection - the 2 guys at the shop wouldnt even help me I dont know if they thought I wasnt a serious rider since Im a girl, but I walked out of there knowing I was giving my business to someone that honestly cared and thats Duane)

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Jeff Emch

I worked w/ Romy on my Ducati and he was excellent. He was attentive, quick to respond to my emails, and he knew his stuff about the bikes. He went through all my options and made it very easy to buy. Everything was ready as I requested the day of pickup. It all went very smoothly. They have a nice facility and a wide accessory selection too. The showroom was set up in a very inviting way, not intimidating at all. One of the owners was on-hand to shake my hand and thank me for the business before I left. Very professional overall, I would highly recommend this dealership. **UPDATED** Ive now bought two new Ducatis from Romy and send at least two other people to him that bought Ducatis as well. Great dealership!

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Richard Miller

My experience with the Crew at Hudson Valley Motorcycles was the BEST Motorcycle buying experience I have ever had. From my first phone call to my visit to their clean and fully stocked shop was an A+ experience!! I would recommend anyone I know to call them and see how they can make your search for the perfect bike an absolutely awesome experience and make sure to ask for Romy, the Ducati Sales Manager and for Teddy in parts. This dealership is solely focused on customer satisfaction and they have succeeded in gaining a customer for life with me!

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Kevin Thomas

I went to HVM shopping for a new helmet. Brandy showed me that I was looking for the wrong size, as well as the wrong helmet shape for my head. Several other shops I had visited didnt bother to explain this! Actually they didnt really do anything at all at the other shops. Anyway, I bought a new Arai helmet at a price that was very competitive with the popular online sellers. I also got good impressions of the other staff I talked to, as well as hearing some sales transactions going on while I looked at bikes..

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Altin Sinani

I just bought a ducati hyperstrada at Hudson valley motorcycles. Good bunch of guys. I was impressed with their showroom + their selections, everyone is friendly and willing to answer any questions that you may have. Duane one of the owners made everything easy ( thank you altin sinani ) overall great experience and my new next door dealer. I love my new purchase great little package with attention to detail thanks again to everyone. very very satisfied with the experience in this family owned dealership.

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