Category: | Used Car Dealer |
Address: | 1127 W Main St, Kent, OH 44240, USA |
Phone: | +1 330-673-2100 |
Site: | montrosemazdakent.com |
Rating: | 4 |
Working: | 9AM–9PM 9AM–8PM 9AM–8PM 9AM–9PM 9AM–6PM 9AM–6PM 12–5PM |
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Nick Buzzy
I rarely write reviews, but this situation is worth it because I want all potential buyers to know of the untrustworthy policies at the Montrose Mazda of Kent. If I could give less than 1 star I would. I had an offer to buy for a CX-5 at the Bedford dealership (which was a much more professional business and I would recommend them) and the sales manager Brad at the Montrose Mazda said he could beat that number by $1,000. I drove down there and he backed out of that deal. I begrudgingly accepted a deal where I would pay a little bit more than the Bedford location on the premise that I would get the car the next day because they did not have my model in stock. They said it would be very easy to get the car from another dealer. We had a handshake deal and I planned on picking up the car the next day. When I called the next day to pick the car up I learned that they not only did not have my new car, they would not have it for 2 and a half months. I showed up to get the title back from the car I was trading in, and then Brad treated me very disrespectfully and made it seem like the whole situation was my fault. He then started to lie again and said he could get the car the next day, but offered me no apology, or discount from what he agreed to. Instead, he tried to sell me on a more expensive package of that model at full sticker price. Not to get political but the phrase "Lyin Ted" for Ted Cruz is even more appropriate for "Lyin Brad" at the Montrose Mazda dealership. He shakes your hand and then the lies begin. I called the corporate office at Montrose and they were very apologetic about my experience and based on the other reviews and their reaction, this is a common complaint at that dealership. BUYER BEWARE!!
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A Private User
My Goal was to re-establish my credit I went to Montrose seeking a used vehicle I purchased a 2004 Ford Explorer while under the 30 day warranty I began having transmission problems I took my vehicle in to be serviced they provided me with a rent a car till it was fixed thing was it wasnt fixed they claimed it did not have transmission issues that this type of SUV had a "High Performance Transmission" 9 months later and full of problems I took it back to Montrose to try to trade it in for a 2010 Toyota RAV 4 I didnt care if my payments were $100 higher I wanted something newer with better gas milage that held its value I set an appt with Tony Depiro one of the few employees that still had been their since my last visit their employee turn over is horrid and Tony tried to take me for a ride he wanted 5000-6000 down on a 19000 SUV and still told me my payment would be in the high 500-600 range. Thank goodness I had my daughter with me who told me to take my purse and leave. We went to Fred Martin and are the proud owner of a 2012 Avenger.
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Natalie Wilkinson
After a few weeks of shopping and test driving almost everything, I decided to go to Mazda, because I kept thinking about the new Mazda3. I was dissatisfied with the customer service at the previous Mazda dealership that I went to, so I returned to my universitys city to hopefully make a purchase. After a few short minutes, Tiffany greeted me in the lot and her personality immediately put me at ease. This was my first new car purchase, so I had a lot of questions and concerns; Tiffany met them all with a friendly, but still professional attitude, which is exactly the way that I do business. She didnt pressure me or put me on the spot once. I bought my 2014 Mazda3 hatchback that day. Throughout the entire process, the Montrose Mazda team was extremely helpful and understanding and seemed to smooth over all of my worries. I will be going through a lot of cars throughout my career, and even though I moved to Pittsburgh, I will continue to do business with Montrose.
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EveryDay Jacker
We bought a car from them just finished all the paper work. Gave them the check for $11 thousand dollars. Go bad to the car and see that it not clean. There was dog hair, seats where not clean, and candy rapers in between the seats, and dirt on the ceiling. With dirt on my hand we go back inside and talk to the sales manager. And show him the dirty on my hand, and told him the car was suppose to be cleaned last night after we gave the $500 deposit. Car was not clean the next day. The manager was saying I did not know that. Than my son said How hard is it to clean a f***ing car. They thou us out of the store. And told us the leave the property after we bought a $11,000 car!! We still needed to get our check back and where told to leave many times. And We did not untill we got are check back. If you looking to buy a car, this is not the place to go. They clearly dont care about the customs or making slaes.
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A Private User
I have had so many problems with this group of people on every level since I bought my car in Oct 2010. The service department never seems to have my appointment on the books when I show up at the time they gave me for my appointments. The policy of the salesmen to try to upsell everything continues even after you have purchased a car - we received calls for months about new cars they thought we would be interested in. To top it all off, when I paid them at the dealership, I got a call about 3 weeks later from Mazda corporate asking if I was going to buy off my lease (which is what I did) because the dealership never sent them the paperwork that I purchased it. And still to this day I am trying to get them to send the title to me but they dont. Overall there isnt one redeeming quality to this business and it is a shame because Mazda makes a good car.
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Candice Badner
This is my second time doing business at Montrose Mazda in Kent. I leased my first vehicle and just purchased my very first vehicle with the wonderful help of Marilyn Carroll! She was just what we were looking for in a sales person--down to earth, personable and always present as she went to bat for me and my husband during the negotiating process. The atmosphere in the entire show room was infectious--smiles and cheerful greetings all around. Our new car purchase required us to stay several hours after closing. I was impressed with the professionalism of the staff as they were required to stay after hours (on a Saturday) to finalize our purchase. I highly recommend visiting Montrose Mazda of Kent. I guarantee you wont be disappointed! --Candice Badner
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Terri Crispin
Just took my car in for an oil change and it was a great experience. Everyone in the service department was super nice. Josh Tracy, the sales manager (I think) introduced himself while I was kicking back in the service area customer lounge to make sure I didnt need anything. The customer lounge rocks, by the way. Free open WiFi (I didnt have to run around trying to find someone who knew the password), free coffee (mochachino espresso was my favorite) and chocolate chip cookies. Todays newspaper was waiting for me, there was lots of comfy seating - my car was ready before I was ready to leave, lol! I also left with a mail in rebate that will give me $7 off my next oil change. So thanks, Josh & Montrose Mazda. Great job. Ill be back!