Prestige Auto Group

Reviews 5

JO

Josh Nolff

Dishonest, dont do what they say they will, and ZERO integrity. I am from Colorado, and I found exactly what I was looking for listed with these guys. After several phone calls, I arranged to fly in to purchase the vehicle. We had agreed on price and some things to be done by the time I arrived, and I was assured the vehicle was in great shape. When I arrived, the car was on the lift in the back- I should have walked out and gotten on a plane right then. The brakes were on the list of pre-agreed things to be completed- when I asked if they had been done, I was told they had. I could tell from looking at them that I was being lied to. One of the headlights wasnt working, and they broke one of the wheel speed sensors while working on the car. My options were to buy another plane ticket home, or just buy the car. They knew they had me in this position, were very unwilling to negotiate, and very anxious to take advantage of the predicament that managed to put me in. I should have just cut my losses, but I decided to go ahead. They gave me super-cheap, generic brake parts to "compensate" for the brakes not being done, though it was still my job to have them installed (8 hours of labor, about $600). They also wrote the speed sensor on the list of "we owe." I drove the car home. One year and $2000 later, I have finally fixed almost all the things wrong that were wrong with the car when I bought it- gotten the brakes fixed, the stereo was causing a battery drain (which almost stranded me at a rest stop in Kansas), the alignment was horribly off... and STILL no sensor I was promised. Thing is, everything wrong with it was blatantly obvious to any dealer that would have had the car for longer than two days, and I was in correspondence with them for two weeks prior to purchasing. So these guys are either: A. Completely dishonest B. Absolutely negligent C. Know nothing about cars D. All of the above I still want my wheel speed sensor, and youre still obligated to send it to me.

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ER

Erika Shores

READ THIS. If I could give zero stars, I would. I bought a 2007 Kia Optima for $4,500 in May of 2016 and the same day I drove it off the lot, the check engine light came on. I have a 6month/6,000mile warranty that covers the engine, so I of course called them and told them what the issue was. They took the car, looked it over, and came to the conclusion that I just needed an O2 sensor replaced, so they replaced it. The next day my check engine light was back on so I called them again. They took the car, replaced another sensor, and sent me on my way. The light AGAIN came back on the next day. I kept taking the car in over and over and nothing was resolved, so eventually I took the car to another auto body shop, paid them to look at it, and they concluded that parts of my engine had been CUT OUT and replaced with cheap parts that werent working, like a faulty converter. My timing belt is out of sync, and my keyfob is broken. Im convinced that Prestige knew what they were selling, and just chose not to disclose this information to me. They were just "fixing it" to get me past the 30 day mark after purchasing it. But of course, I bought the car "as is". So I took all of the information that the other auto body shop gave me back to Prestige, asked them what could be done about it, and they took the car and replaced the converter for free, but now my car is seeming to have more issues. It is not running properly, and theres nothing that can be done about it. So I am responsible for another $2,000 in repairs, and I will never be buying from Prestige again. When you buy a car, you shouldnt have to pay all that extra money for repairs, unless you are intentionally buying a lemon!! Some of these reviews are positive, but seriously buyer beware! They were not concerned about putting me in a safe vehicle.

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MI

mike f

Avoid if at all possible. Bought a used Wrangler, was a little beat up but the price seemed reasonable for the at-eye condition of the Jeep. Knew the girl who worked in the office so I wasnt worried too much and got caught up in the moment. Have had nothing but problems with the Jeep, including replacing the motor and transmission. Unfortunately, the warranty was expired when the motor and transmission decided to go (Ive only put 3k miles on it in two years btw.) This my second year paying on it and luckily Ill be done with them in a few months. In the last 2 years theyve screwed up my "automatic" payments 3 or 4 times. Either taking the payment out anywhere from 2 days to 2 weeks late, or not taking it out at all. Best part about that is they then have the nerve to call to collect money from me, acting like I purposely avoided paying them, when theyre the ones who never took the payment out.... even trying to dismiss the blame on themselves by insisting my account or card information changed and I never notified them. Ive had to call them to let them know they never took their money out. I want to do the right thing and pay them but god damn, they must not be too worried about getting paid. I wish this was all a joke but it isnt. I am not exaggerating any of this. At this point I will be shocked if they can produce a title when I pay it off. Seriously.... Avoid this place. Any of the good reviews just havent had to deal with them long enough. Just give it time.

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KE

kelly herman

This place is a total joke. My husband bought a truck there 4 months ago.. yesterday we traded it in because the engine blew.. we were completely mislead. They are completely NON negotiable. Treated me like I didnt know anything or how dare I ask a question. Awful, awful place. Oh and not to mention we were lied to about the car fax. When we went to trade it in they go, "it was in a major accident, but Im sure you know that already". Im truly surprised this place is in business still or hasnt been sued for fraud. If a 2004 black f150 lariat comes back to them Ill save you some time at the mechanic, it needs a new engine, timing chain, cam phasers, the steering column is about to go bad, the tires are new but the wheels are rusting and the tire pressure goes down every couple of weeks, the analytic converter is almost completely rusted through, and the entire underneath is rusted. The truck is being sold at auction.. and thats apparently all they buy from. Save your time and engery. DO NOT WASTE YOUR TIME! We learned our lesson in buying cars the hard way.. dont make the same mistake we did! Wouldnt be surprised if they dont respond to this review.

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JO

Joshua Stateham

Bought a 2005 Nissan Pathfinder with a 6 month/6,000 mile warranty in April of 2016 from Prestige Auto for the sticker price of $6,500 and upon driving it home (that same day) multiple dash lights came on- the ubiquitous Check Engine light as well as the ABS light, SLIP light, 4WD light and VDC OFF light (traction control). Mechanics bill to fix it was going to be between $4,000-6,000 (as of right now, the diagnostics of some of the lights havent been finalized). Spent two weeks talking to Pete who is the manager at the Tallmadge location trying to get them to take responsibility. None of the repairs were covered by their "warranty" and Pete said they sold the car "as is" (standard for any used car dealership) and therefore its my problem. After multiple calls and discussions, Pete finally offered a few hundred dollars as compensation- for a $4,000-6,000 repair on a car that broke down the same day I drove it off their lot. Unbelievably unscrupulous dealership. Do not even THINK of buying from them if you expect any level of customer service or peace of mind after you sign on the dotted line.

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