Liberty Ford of Solon

Reviews 4

ZA

Zac Bayer

Ill give this a 2 star because they did make it very easy to get out of my leased car and into a new one, *BUT*, I feel the salesperson and used car manager was not upfront with me. Now, some people may read this and write this off as ignorance, but I was very upfront with I had never bought a car before and needed to know my options. I was in a leased car that my cousin got my into because my previous car was totaled in an accident, and he helped me sign and drive with no down time. I had a few months remaining on my lease, and several dealerships were willing to buy that out and get me into a newer car. Liberty Ford did not offer that, but said I was "wiped clean of my lease" (I asked this several times to make sure no fees/charges would occur). So, I was fine with paying out my lease and lumping it into my new loan. Then, I got hit with a $900 repair bill. Sure, I should have anticipated this, but being told "wiped clean" I figured WIPED CLEAN. Ford offered a "paid in full" discount which was cool, so I wrote it off. The car I bought had a small crack in the windshield near the rear view mirror that took me a few days to notice it in the sunlight (bought the car at nighttime). The salesperson, Greg, said I didnt call back soon enough. But, if I needed it replaced, he would offer me an "at-cost" repair. I didnt have money for anything, so I waited, and now the crack has grown to nearly 1.5-2 ft long. I called both the used car manager and the salesperson, left voicemails, and no one called me back. I feel this dealership exhibits the very stereotype of a car salesperson, who wants nothing but your money. They are not helpful, and in retrospect I would have never bought this car had I known all of these details. Instead, I am making payments over my comfort level for the next 6 years, AND replacing my windshield out of pocket. As a recent grad, in my first job, this is beyond a struggle for me. I would not recommend going to this place unless you are a seasoned car buying person. If you feel you are susceptible to persuasion, dont even bother. They will sense it, and talk you into making a poor decision.

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Sharon Thomas

My husband and I spent hours at this dealer on Thursday March 12th. We test drove a truck and then we sat down with our salesman who was a really nice helpful guy. We told him what we were interested in as a payment and he brought "Wally" over to speak with us. He told us what our trade in was worth. This Wally was extremely rude. By the time we had the extreme pleasure of dealing with this very sarcastic little man, it was 9:00 pm closing time. He offered us a very low price for our vehicle because that was what it would be worth at auction. AUCTION?! He asked what we thought our vehicle was worth. We had done our research on what trucks were selling for and what was on Kelly Blue Book. Our truck has 68,000 miles on it and is in very good condition. He asked us if we thought Kelly Blue Book was a building somewhere that sells cars. After asking us this question several times about the Kelly Blue Book building,we were done with his insults. He treated us like what our dog leaves in the yard after lunch! He was totally not interested in anything we had to say and he was ready to go home. I think Wally hates his job and is a poor representation of your dealership. Rather than insult us in front of everyone there at the time, why didnt he just say, "Its time for me to to home and you need to leave because Im just a grumpy old guy with no interest in dealing with you people who just sat at out dealership for hours." I could have accepted that better than dealing with this rude little grumpy ill mannered man. There will be no Fords in out future. By the way Wally....can you give me directions to the Blue Book Building? Maybe they can get that big old bug out of your butt!

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Gary Rechitsky

We first came to the service department with a question if it was possible to reprogram the instrument cluster on a 11 Ford F-150. The original instrument cluster had over 100k miles, but it broke. We acquired a used cluster from LKQ which had 70k miles on it and installed it into the vehicle. We were told that the current LKQ cluster could be programmed to the correct mileage, based on title and proper paperwork, if we brought the broken one in. Throughout this whole ordeal we talked to John Krock III. When we dropped off the car we were charged $260 for the procedure, this was on May 5th. The first time the car was returned to us the dealership only managed to change the mileage to 71k miles, which is nowhere near 100k it should be at. The car went back to the dealership and stayed there for a month. Still nothing was done to it, citing different issues. The only solution given to us in the end was to buy a new cluster for $350.50 and have it programmed. We finally picked up the car on June 13th. The original charges of $260 were not refunded to us even though the service was not rendered. John told us that the charge was for a mere attempt at programming the cluster. If we were told that we are going to be charged for an attempt we would have never agreed to this procedure. We took this car to another mechanic who lives couple hours away and he reprogrammed it for us without any issues. This whole experience with the service department has been very painful and dragged out for over a month. We lost a lot of time and clients due to this whole ordeal.

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Lisa Middleton

I dont buy new cars very often and was having a terrible time with a local Detroit area Ford dealer. Liberty Ford had the new Transit Connect van that I wanted, even though our local dealer told us the vehicle options on this specific car were not available. I called Liberty Ford just to verify that this configuration was in fact available and was connected to sales person Tony Fugo. He was so helpful, providing the information I requested as well as other very helpful car buying advice. This was before he knew I would even consider driving to another state to purchase a vehicle. Since they were so helpful I inquired about coming from out of state to buy. They went out of their way to set up a deal all by phone and email, giving me the same deal on price and trade-in that my local dealer had offered, but could not deliver on. They arranged everything within a day so I could drive down to Ohio in the morning, hand over my trade-in and drive home in a new car. Most importantly though, even after they had made the sale, Tony spent all sorts of time going over the car with us to make sure we understood how all the features worked. All of the staff at Liberty that we encountered, from finance to sales, were very nice and helpful. I felt like they were very upfront and honest and they made the car buying experience smooth and pleasant. I highly recommend this dealership!

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