AutoNation Ford North Canton

Reviews 3

VI

Vincent Pasko

This would have been a fantastic endorsement, prior to what had happened this evening. Mihai Fuciu was an excellent salesman, he presented several options to me when I came in, and, upon test driving it, we came to the conclusion that a Hyundai 2010 Sonata was an excellent fit for me. This came as an immense relief, finding a car that I loved and also was well within my price range. The car has performed admirably, up until this evening, when, less than two weeks after purchasing the vehicle, the drivers side rear door handle snapped off in my hands, after having been used less times than I can count on one hand, since primarily I have only had one passenger in the car. Upon reaching out to Mihai, it was determined that, unfortunately, the door handle was not in fact covered under the two month warranty that I had been given upon purchase of the vehicle, which instead only applied to major mechanical issues, as I had not elected to take any of the extra warranties that had been offered by the financing department there. I had been made to understand that, for this two month period, damage/malfunctions within the first two months were covered, 100%, and was surprised at the fact that a several thousand dollar repair job such as a major engine malfunction would be covered, but not a simple door handle. I had just been in the show room, less than two weeks prior, signing on to a major purchase through the dealership to make a large purchase from them, one would think that a small gesture such as repairing a door handle that had snapped off through no fault of my own, would not be out of the question. The best that could be offered was to be charged thein-house price for the repair, as opposed to being a normal walk-in customer, though I was unable to get an idea how much that actually would come out to be. Though the warranty, as portrayed by my salesman, would not cover something due to driver error (lack of control of the vehicle, improper maintenance, etc), I am hard-pressed to believe that opening a door would be something attributed to my error. Like I said, apart from this unfortunate turn of events, my experience had been a positive one. After seeing how little they care to maintain a relationship with a customer after the sale has been made, however, I can firmly recommend looking elsewhere. EDIT- I just received this text from my salesman, Mihai Fuciu, which will unfortunately force me to lower the review rating I gave even further. I do see that you have dinged me in the review. I respect your opinion and wish you would understand that its your vehicle and you are responsible for it. Grow up and take responsibility for what you have. I had to bent backwards to accommodate your request on buying the car, and waiting days at a time for your trade because you were too busy playing video games. Again, I respect your opinion.

MA

Matthew Bores

I really hate leaving negative reviews, and hardly ever do so, but I believe in this case it is called for. I am giving two stars rather than one because everyone there was very pleasant to work with and the overall purchase experience was pretty good. At first glance I though this would be a dealership I would be returning to in the future. The problem lies in the fact that the used F150 I purchased from this dealership seems to be a lemon. Within weeks after purchasing, it left me stranded with a bad fuel pump module (completely rusted out). This happened while still under 60 day warranty, and was covered as such - fine, its an used vehicle, no biggie. A couple month later (just after extended warranty of course) the truck begins to idle very rough. I decide to change the spark plugs to see if it solves the issue, truck needed it anyway at over 90K miles. Well, 4 of the 8 plugs broke off in the head, and I followed Fords TSB on removal to the "T". I ended up having to buy a special tool to remove the broken plugs. One of the plugs broke off on the tool, and nearly required the head to be pulled to get it out. Luckily I was able to modify the tool on a lathe and extract it. Now I know exactly why they didnt bother to change the plugs on this truck before selling it to me right at tune-up mileage, and after doing research this is a VERY COMMON problem with this truck and this dealership absolutely knows about it, yet chose to pass the problem on to whoever bought it (me). After going through hell and back replacing the plugs, it did not solve the above problem, after trying a half dozen other things from VCT solenoids to injectors, I gave in and took it to a local dealer and found it to be a collapsed valve spring. Basically nearly $500 of work to replace a $3 spring. Now, a little over a month after that ordeal, the truck begins to idle rough AGAIN, and is driving worse than before. I pulled the valve covers myself and was unable to locate the issue. I suspect it to be the cam phasers this time which is a fairly major repair job and have no choice but to have it towed to a local dealership once again for diagnosis. Also, the E-brake on the truck has never worked, it seems like that should be something that is included in a 100+ point inspection. I can understand that it is an used vehicle, but this vehicle had roughly 90K miles on it when I bought it at Autonation, and I havent owned it more than 7 months and its been nothing but problems all along, and this was one of their "Certified" used vehicles that supposedly under went some 100+ point inspection.

JA

jan goempel

We recently had a bad automobile wreck that totaled our Van and sent my husband John to the hospital for major operations. While visiting John’s surgeon in Canton, we stopped at a local steakhouse and engaged in conversation with our waitress regarding our need for a new automobile. Since John has always been a Ford man, I told her I was looking for a new Ford. She recommended that I visit AutoNation right down the road and said to ask for her friend Ellen Raresheid. I did stop at the dealership and talked to Ellen regarding our needs. After driving the Ford Edge, I decided that was the car I wanted. Ellen explained the options to me and priced a new 2014 Edge, since the new 2015 was being redesigned and not yet available. After comparison of the 2015 and 2014, I decided that I wanted to wait on the 2015 model. Ellen made arrangements to order the 2015 and provided me with the order slip. After a few weeks, the car was still not delivered to the dealership, so Ellen and the sales manager started to see if they could find one anywhere in the country that was equipped the way I wanted. After about a week, they discovered one in Cincinnati, Ohio and sent employees to pick up the car and bring back to Canton. Ellen was wonderful. She kept me informed about the order and attempts to find the car at all times. When the car arrived, she informed me it was there and I went to the dealership to drive MY car. Negotiations on price were acceptable to my husband, and he was really surprised at the discounts AutoNation made available to us. Ellen became more then my sales representative, she became my friend. Therefore, our next car – a replacement for our van in Florida – will definitely come from AutoNation and be sold to us by Ellen Raresheid. If you are in the market for a new – or used – vehicle, I strongly recommend Ellen Raresheid at AutoNation Ford in Canton, Ohio. By the way, we live one and one-half hours from Ellen and AutoNation, but the trip was worth every minute of our time. Jan Goempel East Liverpool, Ohio