MetroPCS Authorized Dealer

Reviews 11

MI

Michelle Edwards

I WAS with metro pcs for 4 years. I recently moved to B-town and got no reception what so ever. I found myself glued to a window or actually going outside to get bars on my phone. Well the metro store at magic city plaza us the knku store close to me snd seriously i would rather cut off my arm than deal with the older black guy that works on Sundays. He didnt even let me finish teling him what the problem was before he snatched my phone and said i had too many apps open. I could have a millon apps open they have nothing yo do with reception. I so i buy a different better phone. Same issues only to add this new phone wont hold a charge. He tells me ive been using a charger that goes to a different phone, or ive tried to force it in the wrong way. Ive owned a cell phone when we used to have to cstry them in a suitcase. And he sll but called me a liar o was so angry i had to go outside and count to ten. One of the patrons said when i walked out he continued to berrate me and my character in front of a store full of People. He refused to rven consider the phone MIGHT be defective. O switched my service to cricket had a professional look at my phone. The phone wsd fine the battery wss defected. He over charged me on a cover case, he tsljed me and sevetsl othrt customers not to buy the insurance because its useless after 90 days snd there is a $50 deductable. Hows that for Customer service and sales. I will never on life go thru metro and as soon as im feeling better om gking to stsnd in front of his store snd ket it be known to any potential Customer how shysty and unprofessonal that man is and how crappy their service is. I tried to by a SIM card from him and he directed me to the dollst store where the are much cheaper.

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C

C

Poor service and the guy that is always there that runs the store by the name of "Champ" on the receipt is extremely rude plus their accessories are very over priced . I dont recommend this one at all , they need new workers and people that have good customer service to run that store !! I rate it a zero actually, I bought my phone from there but when I first bought it they were still rude but I bought it anyways , and coming back there a few times, it just hasnt been pleasant at all .

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TH

The Tech Librarian

The service it self is just fine and metro does not make phones ,so most complains have to do with $50.00 dollar phone having problems and not working like a flagship that people think they bought, my problem is the hostile attitude in this location!Rico is the only good person there and I never even met him, I can not explain how hostile and unpleasant it is to do any kind of business with the man and women who work hear.

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KA

Katelyn Stutler

Id recommend Springfield over this store any day, every time you buy a phone from them they always give you a case and screen protector for free their nice respectful and very friendly, these people are rude, disrespectful, not professional at all.

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AI

Airy Taylor

The man told me he had to help his customers and kept telling me he had a job to do. I am a customer! How can you keep a business if you cant use service with a smile! If I cant get help Ill go to another service provider!

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AU

Autumn Williams

I went around 7:30pm and the open sign was on but the door was locked. No one was there when theyre suppose to be open. Rediculous.

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JE

Jeffrey Enos

Id recommend cricket because it gets 10 times better reception. The guy here was not nice at all. He was a real b**** to me

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BR

Brandon Ferguson

Employee was smoking. Profanity at my friend, and poor general customer service.

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CR

crystal homan

I have no reception some times. I hate metro PCS. To expensive for no coverage.

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BR

Bryne Lanham

Small store that is easy to find with a decent selection.

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SH

Sharon Mitchell

Been happy with my phone and service.

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