Sears

Reviews 4

AS

Ashley Swanson

I hate to give businesses one star reviews but I am terribly disappointed in the service weve received from Sears and their delivery department. My husband and I bought a home in early August and ordered our refrigerator from Sears (per builder credit). We purchased the fridge in mid August, which was 1 1/2 months before our official move-in date, giving us some wiggle room in case complications arose. The first delivery date was set for early September. Due to us being out of town, my parents graciously took time out of their Saturday to wait at our house, which we hadnt moved into yet, during the two hour delivery window. After two and a half hours of waiting my mom called to find out that our fridge was not going to be delivered that day. I apologized profusely to my parents - they were not thrilled to have wasted a big part of their Saturday. We moved into our new home with a delivery date five days after move-in. No big deal, we can live without a fridge for five days. My biggest concern was that on day six, we were having friends stay with us for several days and I had a lot of meal prepping to do. We waited around during the two hour window on a Friday, taking time out of work. Come to find out again, our fridge wasnt being delivered - it apparently never even made it to Raleigh and no one thought it important enough to pick up the phone and inform us. We were offered a temporary fridge in the meantime, however, that wasnt the point. We shouldnt have had this issue in the first place so we declined. Today is the day our fridge is going to be delivered! We even got a confirmation call on Friday stating that our fridge was indeed in Raleigh and ready for delivery. When we checked on our two hour window this morning, all was good and our fridge was going to be out for delivery. My husband couldt take time out of his busy work schedule to stay home during the two hour window, which I completely understood. Thankfully, I had some flexibility and drove home from work (45 minutes) to wait for the fridge to be delivered. After waiting for two hours and ten minutes, I asked my husband to call and check the status. Shockingly and yet not surprisingly, our fridge was not going to be delivered today as it apparently had some damages. [Update: our fridge, with our name on it, was delivered to someone else on Saturday. The warehouse knew that the fridge we were supposed to receive today had damages well before our 2 hour window but didnt bother telling anyone.] I am incredibly frustrated and disappointed. We have lost lots of valuable time (which we feel couldve been avoided with a simple phone call) and money by taking time off work and driving to and from work. Sadly, Sears has been completely unreliable and inconsiderate and we are astonishingly disheartened by the service weve received. We plan to never use Sears again for any service or product and definitely dont intend to ever walk into one of their stores. We will continue to inform our friends and family by what is now deemed our "fridge from hell" experience and attempt to alert and warn new buyers and builders of the atrocious service we received. Its amazing how many people weve met that have shared a similar experience from Sears. Our new delivery date is three days from now on a Thursday... The question is, should we plan to take off work?

---

CR

Crystal Stewart

I wish I could give this zero stars. My fiance and I went engagement ring shopping because they had some killer deals. The lady in jewelry seemed to be very knowledgeable about their off-site vendors ability to size rings. We specifically picked out a certain ring with the promise that it could be resized. Two weeks goes by and I call to check on the status of my ring. I cant get anyone in the jewelry department to answer the phone, so I call over to the clothing department and leave a message for someone to call me back. The lady from jewelry calls me and tells me that the vendor reached out to them and said they could not resize that particular ring. I was aggravated but, you know, whatever. I told her I would be up there to get my refund then, and I would just find another ring elsewhere. She then tells me that I cannot get my refund until the vendor returns the ring to them. Excuse me? Youre telling me that you sent a ring off that I paid for in full, and because of their inability to resize a ring that you specifically told me could be resized, I now have to wait until that vendor returns the ring to get my refund? I put in a phone call to the manager, who called me back with her very limited English. She told me that they cannot return an item without actually having the item in their possession. I asked her how it was my problem, because clearly, the ring isnt in my possession, but they certainly have my money. She said that is their policy and there is nothing she can do. I will have to wait a week for the ring to get back so I can get my refund. Because of this asinine garbage, I will never shop at another Sears again, for any reason

---

MA

Mark blouzoopa

Sears is incompetent for bedding delivery service. The quality of the bedding they sell is the same quality as everyone else - Sealy, Serta, etc. The sales people are not all that savvy, but sufficient for the task. Where things go south rapidly is the supply and delivery chain. If you are entirely flexible, then Sears might be good for you. For me, they were not able to flex on Saturday (a week after making purchase) to deliver before 5:30 with any confidence. Then they told me that I could reschedule for Sunday as they deliver seven days per week. As the time got closer to 5:30 I called them to see what the hold up was only to find that Advantis-Sears had rescheduled me for Monday morning without telling me. I have no say in the delivery time and apparently cannot get an afternoon delivery scheduled. The fine folks at Advantis-Sears then told me that a supervisor would call me within 30 minutes. That was last evening. No call yet. Soon I will cancel the order. The advantage of a local mattress outlet is flexible delivery, with next day delivery almost always possible. With Sears you are dealing with a supply chain company with no ability to meet the scheduling needs of their customers. For Advantis-Sears (I cant tell exactly what that company is) the utmost importance for them is logistics for them, not the Sears customer. Dealing with Sears is not worth the aggravation.

---

AN

Andrew Slater

I experienced some of the worst customer service ever at this location. The sales staff knew practically nothing about their products (appliances) and were not friendly in the slightest. It only got worse from there. They told me that I would need to pick up the microwave from "the six forks pick-up location" after they had already run my card. The salesman indicated it would be a big deal (i.e. inconvenience) for him to switch the pick up location to the store we were currently in. I figured no big deal, Ill just look up the six forks location on google maps. Big mistake. I could find no such location on google maps. The closest I could find (a "sears service center" _near_ six forks) went to voicemail for a vent cleaning company when I called! I called sears 1-800 customer service who could not tell me where the pickup location was. I called the Glenwood store directly an went to voicemail! I finally decided to cancel my order but their 1-800 staff was unable to help because it was not an online order. Their Glenwood staff (who I finally got in contact with) couldnt even locate my order! This company is clearly dying, and for a good reason. Stay far far away from sears unless you want an absolute nightmare. I will not be shopping at sears ever again if I can help it.

---

---