Orvis

Reviews 3

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Greg Crotser

Very poor experience I would recommend avoiding this store. The store manager Jim Wallace insulted my intelligence after I asked a question regarding their warranty policy. I read online that Orvis has a 100% satisfaction guarantee. I asked about the details of this warranty and how conditional it was and this was his response. "Well you have to use common sense. If it unravels after 3 days and one use than sure we will replace it. But if you try to return it after three months of use and thier all grimy then OBVIOUSLY not." Well actually Jim there are companies that stand by their products regardless of time and amount of use. Some companies like Patagonia, L.L Bean, Osprey, Darn Tough, ESEE, Outdoor Research, Mountain Hardware, MSR, Gregory, and many more. I have nothing against Orvis as a company Im sure their products are great but Jim, has really spoiled this store specifically for me.

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Bob Thomson

Typical with the Orvis tradition, great store, knowledgeable and never pushy staff, great products and the best guarantee in the business. Were so fortunate to have a quality store like this in Rochester.

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Andrew Roberts

Good stuff quite pricey.