Riverhead Toyota

Reviews 4

CH

Charles Fischer

Before I write this review, I want to mention that Ive worked in retail for seven years now, so I cannot emphasize enough how amazing the customer service here was, not only from my standpoint as a consumer, but also that of a professional. I live in MA, my parents live in NY, for years we have used Riverhead Toyota for my familys cars, and when it came time for me to look into cars, my parents urged me to check them out. Not only have they provided us with excellent customer service, but many of their employees are people that I went to high school with or relatives thereof, giving it a very familial environment. At first I was interested in a Camry and worked with Mike to try and get one that would fall into my budget. Mike worked around my challenging schedule constraints, in spite of being in another state, to try and find me the best rate. When the bank wouldnt finance the car we were looking for he made other suggestions and eventually we settled on a Prius. I took a special trip down to the dealership to pickup the car. Not only did Mike and his colleague, Nicole work tirelessly to make sure I had the insurance coverage, in-transit forms, and financing that I needed, they also made sure that the car was ready on the day I arrived. I gather that at some dealerships, it can take days after signing the papers in order to prepare the vehicle, but not at Riverhead Toyota. When it came time to talk about payments and additional warranties, Mike was able to bring the price of the car into a range that I could afford, and gave me an honest opinion about the additional warranty. Never did he try to sell me into something expensive, or something I couldnt afford. As someone who deals with vendor pricing on a daily basis, Mikes willingness to meet me half-way on pricing; and his candidness on recommending against an add-on that would have surely put money in his pocket had I chosen it, really stood out to me as excellent service. I did find the finance manager a little pushy and slightly impatient, however it pales in comparison to the sense of security and service from the dealership as a whole. This is the third car we, as a family, have purchased from Riverhead Toyota, and we will certainly keep coming back.

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GA

Gabriella Reinoso

I have been using this dealership for years for both vehicle purchases and vehicle servicing. However, my most recent experience has been one of the worst customer service experiences of my life. I went in with the intent to either finance a vehicle or lease a vehicle. After clearly expressing to the salesman, Robert, what I was willing to put down up front and what ballpark I was willing to work with for monthly payments, I was essentially given the run around being quoted one price only to be slapped with a completely different price after putting down a deposit of $500. This doesnt even begin to describe the headache I went through regarding co-signers and insurance documents...etc. It was at this point that I expressed interest in financing a vehicle rather than leasing...my logic being that if I am required to put down more money up front and have higher monthly payments, why not put that money towards owning the car rather than leasing one. This set Robert off on a tantrum in which he would not allow me to get a word in edge wise and essentially talked to me like I was a fool. He was clearly displeased since he is not in the financing department and would essentially be losing my business. It wasnt until Matt, the finance manager, stepped in (literally) and assured me that I wouldnt have to deal with that salesman going forward and enlisted the help of another salesman named Craig. Both Matt and Craig were extremely hospitable and treated me with much more respect than I received from Robert. However, it has been two weeks since I requested a refund of my deposit. I originally called to get a refund and then showed up on two different occasions to ensure that they had all the information they needed to issue the refund. Welp, its been two weeks and I have yet to see the refund. Moral of the story is that I came to this dealership with the intention of walking out with a vehicle. At the end of the day, I am much happier that I walked away from the lease signing. I am now the proud OWNER of an 2013 Audi Q5 and as much as I love Toyotas, I wont be going back...at least not to riverhead toyota. Thanks for nothing, Robert. Thank you to Matt and Craig for your attempt to remedy the situation.

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YV

Yvonne

I had an appointment mid January which I had scheduled 2 weeks prior. I arrived at the dealership to drop off my vehicle and was to receive a loaner. Dropping off and picking up a loaner should have taken 30-45 minutes. The process took over 2 hours causing me to miss a previous appointment that had been scheduled one month in advance. No one could explain to me why this had taken so long. After the 2 hour wait, I received a loaner car which had less than 1/4 tank of gas and was covered with snow causing low visibility while driving. My vehicle was ready the next day but had stains on the passenger seat, greasy hand prints on the door frames and a broken window guard on the passenger side. No one walked me to my vehicle or reviewed it with me. The service rep just pointed out the window to the location of where it was parked which I did not immediately see. Upon noticing the damage and bringing it to the attention of Mike, the Service Manger who insinuated that it had been broken for some time. In addition, he could not explain why the seat was stained with black glue. While standing by my vehicle, he stated that it was 20 degrees outside and he wasnt going to stand there any longer. He stated he would order the window guards and he would be calling me in a few days. After waiting a week,that call has not yet to be received. I find it very disheartening that there was absolutely no compensation of any sort for the extended and unnecessary wait time with an appointment that was scheduled 2 weeks prior or the damage that had occurred. Furthermore, there was no effort in trying to rectify an already bad situation created by Riverhead Toyota. It was a very unpleasant experience that my family and I encountered while picking up my vehicle. This is not typical customer service that Toyota is known for and as a result, I will never go to Riverhead Toyato for service or to purchase a new vehicle.

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JI

Jim Swearingen

With one exception, I have owned nothing but Toyotas for more than 38 years. Even though it is not the closest dealership, I went to Riverhead Toyota, just to look, because of a promotional mailing I had received, promising me the "friends and family" discount on any new vehicle. I had been driving a low-mileage (79,000) 2002 Highlander Limited for over 11 years, but wanted something newer, with more features. I had been considering both the 2013 Rav4 and the 2013 Highlander, which bracket my 2002 Highlander in size. On my arrival, I was greeted by Ted Lucki (I didnt learn until later that he is the owner of Riverhead Toyota) who, after chatting with me for a few minutes, had me test-drive his personal Rav4 Limited. Discovering that it didnt meet my expectations, I asked to test-drive a Highlander SE, and was promptly accomodated. To make a long story short, even though I had no intention of buying a car that day, I ordered a 2013 Highlander SE with a particular configuration of features. As it happened, there was only one car in the NYC metro area that met my specifications, and it was at a dealership in CT. Riverhead Toyota arranged to have the car brought to Long Island by ferry across Long Island Sound, despite the cost, just to keep the mileage at delivery as low as possible. The actual sale was handled by Chris Weitz, the Sales Manager, but the delivery was handled by Mike Lucki, son of the owner. At no time was there any pressure to sell me anything other than what I wanted, and Mike took extra time to explain all of the cars bells and whistles. To give credit where credit is due, this was the most pleasant car purchase I have ever experienced, and I have no hesitation in recommending Riverhead Toyota.

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