Category: | Furniture Store |
Address: | 1 W 125th St, New York, NY 10027, USA |
Phone: | +1 646-465-9266 |
Site: | jenniferfurniture.com |
Rating: | 1.7 |
Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM |
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marisol deleon
I bought a Bonded leather Red Sectional couch 3 years ago they sold it to me for leather and it peeled from top to bottom terrible so they fixed it and put more bonded leather and it got worst peeled and they looked Horrible,so the gave me a coupon if I purchased from them again I get half price Off so,I bought another sectional couch this time leather chocolate brown.The sales person Kareem did not tell me to measure the Elevators to see if my new couch fit.I waited all day to have my new couch delivered took a whole day off to live the worst night mare with Jennifer Furniture the delivery people could not fit my couch in the Elevator so they left me couchless after I begged them to bring up the couch that fit so I wont be without a couch on top of that they charge a fee to dissemble the couch.I have to sit on the Floor for one week Thanks to Jennifer leather and those rude Delivery Guys.I advise people do not do business with Jennifer furniture. Very Disappointed customer!
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Scott J. Campbell
Got a sofa-bed delivered and they damaged the hardwood by letting it drop heavily on floor pretty clumsily. After lodging a complaint with the store the moment the delivery guys had hurried out of my apartment, I was passed off to a VP named Les Falchook. I left no less than 6 voicemail messages for Mr. Falchook and waited two weeks to hear back from him. When he did call me back, it was basically to say that, "With all due respect, weve determined that youre a liar.." Didnt matter that there were no previous occupants to the apartment or that Id sent him time-stamped photos of the damage moments after it had been done by their delivery guys; Jennifer Convertibles made it clear that they were determined to not give a crap, and to not accept any blame. Without a doubt not a company youd want to do business with -- I cannot urge you any more strongly to AVOID BUYING ANYTHING from JENNIFER CONVERTIBLES because this situation could easily happen to you too!
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Autumn McDonald
I would give this store zero stars if that were an option! This was by far the absolute worst furniture delivery of my life! 1. They have an incredibly long delivery window of 5 hours, so you have to give up 1/2 of a day waiting for them. 2. Their delivery guys were so rushed to put together the lamps I ordered that they put them together wrong, and I had to show them their mistakes. 3. One of the 3 lamps was damaged! And I had to refuse keeping it. 4. Their delivery guys left my immaculate condo a mess! I had to spend 20 minutes cleaning up after them when they left. 5. The delivery service had the nerve to tell me Id have to wait another 2 days to get a call to re-schedule delivery of the 3rd lamp that was broken. 6. I contacted the store manager immediately about these issues and have yet to receive a response notifying me what action is going to be taken to compensate me for this absolutely horrible service!!!
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Janice Coston
I wish I would have listen to the other reviews, but like a fool I didnt. When you try to deal with your own, they always slap you in your face. I have furniture that doesnt fit together, and now I cant even get an answer from the store located on 125th between Lenox and Fifth Avenue. If I could give this store a ZERO, I surely would.
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Tara Martin
I got a great deal due to the store having to relocate out of #Harlem. The service was great and very professional, its a shame that theyre leaving!
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Taevon Ritchens
Paid for a couch for 1200 dollars like an idiot calling these ass holes now and ask them where the hell is my couch
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Mario Rodriguez
I like some of the furniture but delivery orders are horrible they take too long.
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Roberto David Rodriguez Jerez
Good service. I liked a few couches. The floors are organized.
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Dre Bee
Fake leather couches.
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Harold Washington
Major chain in Harlem