The Puppy Store

Category:	Pet Store
Address:	1163 Merrick Ave, Merrick, NY 11566, USA
Phone:	+1 516-489-8200
Site:	thepuppystore.net
Rating:	3.2
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–6PM

Location

Photos 55

Reviews 4

Chloe Duwe

The only reason this store gets any star whatsoever is because they sold me a puppy that changed my life forever. Prior to buying our 6mo. old Chiweenie (on sale), these reviews terrified me and sadly I have no choice but to write my own. Having said that, I am 99% sure this store is purchasing dogs from puppy mills, and 100% sure they are practicing an extremely suspicious business. So many things about this store simply do not add up: 1. The man who allegedly owns the store is not only rude, but offensive and unprofessional. My first interaction was him DRAGGING THE PUPPY OUT OF THE CAGE AND THROWING HIM ONTO THE FLOOR in the play pin. The poor puppy was shaking in the corner for 10 minutes before he got up. 2. HE REFUSED TO SHOW US MEDICAL RECORDS while simultaneously offering another pups folder to the family right next to us. As soon as I came back with a legal document stating they were legally obligated to show them, the woman - all of a sudden - was bubbly and attentive. If that doesnt scream sketchy I dont know what does. 3. When I asked where his breeder was from, they said Missouri. Anyone educated about puppy mills knows that Missouri has the least strict laws on puppy mills. They even had an official certificate from his breeder, Phil Hoover. Has anyone googled Raymond Hoover from Long Island? You will find him on the Top 100 Worst Puppy Breeders list in America, for treating his animals inhumanely. 3. They get mass deliveries of puppies every Wednesday. Interesting. 4. After putting our deposit on the Chiweenie and waiting 2 weeks for him to get examined so we could take him home, they assured us he was "perfectly fine" but had no record of his examination. They said to call their vet. They had no record either. 5. They had a truly lovely Vet Tech present in the store who clearly cared about the animals and initially said the Chiweenie definitely needed more shots, after which she was yelled at by the owner. All of a sudden his shots were perfectly up to date. 6. The Chiweenie was visibly bow-legged from living in a cage for 6months. 7. We looked in the folder with the records they gave us, and there were over 4 forms that they failed to sign when we purchased the pup. Although we love Charlie, our Chiweenie, I will be reporting them. Many will wonder why we bought him knowing these issues, but we genuinely feel like we rescued a puppy from this place because of how poorly they run their business. Regardless of whether or not they purchase puppies from puppy mills (which I would bet money on), they need to be put under serious investigation for their staff alone.

christie mathew

I came in wanting a cavapoo, I was shown a cavapoo who I was told was completely healthy. The next week, the day before I came in to pick up my dog, I just wanted to ask a few NORMAL questions about the medical record, breeding, etc about the dog. I was told i was to "stop looking at the internet and stop talking to other dog owners". That should have been my sign to run. I was told Id get all my info the day I brought home my dog. The next day I came in and they brought my dog from "downstairs". I thought that was weird but didnt question. immediately when i brought the dog home, she had a runny nose. The next day the symptom persisted along with sneezing. I called the store and was told Im worrying too much and that its normal. The next day my dog would not eat, drink, play, eat treats, etc and was lethargic and wouldnt get out of her cage. By evening she began throwing up from the "medicine" the store gave us. We knew this was an emergency so we brought the dog to the vet. The vet confirmed the dog had pneumonia. We asked the vet how could this be when we only had the dog for 1 full day. The vet said the dog was already sick and was in late stages of an illness. we would have to pay 2000+ to cure her. This was a lot for my family considering we bought her for that price (crazy i know). We had to return the dog the next day. unfortunately the guy who works there is nasty. his first response when we said we wanted to return her was "you shouldnt be owning a dog". Meanwhile this store KNEW she was sick and kept quiet, which was why she was kept in isolation the time we picked her up, after doing thorough research. The vet also confirmed the dog was sick when we bought her. Only after argument we were able to obtain the right to return the dog due to the Lemon Law. Poor puppy, we had already grown so attached to her and vice versa. The man retorted why didnt we go to the vet his store recommended bc it would have been free. GOOGLE THE VET THEY ARE REQUESTING, IT HAS THE WORST REVIEWS. The point besides that is THEY SHOULD NOT HAVE FALSELY CLAIMED THE DOG WAS HEALTHY WHEN IT WAS NOT. THEY SHOULD NOT BE SELLING SICK DOGS TO INNOCENT BUYERS WHO ARE LOOKING FOR A NEW FURRY FRIEND. IF THE DOG WAS ILL THEY SHOULD HAVE TREATED HER BEFORE GIVING HER TO US. So unfair. i hope no one else has to go through such pain for a pet who should be a forever friend. DO NOT BUY FROM THIS puppy store and most importantly ALL puppy stores. They are all scammers who want money

sha P

DO NOT BUY PUPPIES HERE!!!!! This place have the most adorable puppies ...BUT BEWARE THE LADY IS VERY RUDE AND UNPROFESSIONAL....me and my husband decided to purchase another dog and we looked this place up. Upon arriving we met her who informed us on the pricing of the pup she said she will be back will she tended to another customer WHO CAME AFTER US...we waited in the back for over 40 mins and not one time came back there to say anything even the lights went off on us!!!. she finally comes back and ask us if we have any questions if not She is closing the store and want to finish with the other customer basically pushing us out the door...WOW...Shes in the store teaching them about dog care and etc and not one time asked me my husband with our two kids any of this!!!!or even had someone help us !!! And my husband had cash on hand to buy him. I felt she was a racist..HOW SHE TREATED US WAS BEYOND UNPROFESSIONAL and they need better staff!! PLEASE DO NOT GIVE THIS PLACE YOUR HARD EARNED MONEY. I reported her to all my staff at LIJ as welll who was considering a new pup...

Michael Matteo

Horrific place stay out of here. The owner Rob has no idea what hes doing and his henchman of a manager Jeff should not be allowed. Near people he is an animal. After I got my puppy. He became sick. Ok its a animal they get sick. I went into the store and they took him in the back and came back out and said he has a cold so they have him a shot of steiords and gave me a week of pills I aske them if I should take him to the vet Jeff said no Im just like a vet I do it all two days later he was not getting any better so I called them The owner Rob told me to speak with Jeff. he told me stop worrying im making the dog More sick. The next day I took him into the vet. They did xrays and found he had tumor in his lungs and in his tummy. My heart was broken because the vet said he must be put down and he was un fit for sale. I called the store and they attacked me saying my vet doesnt know anything they offered me a new puppy. I didnt want a new one from them so they told me to stop calling. I called the NY DEPt Of Agriculture and they got my money back.