HL Gross & Bro. Jewelers

Category:	Jewelry Store
Address:	840 Franklin Ave, Garden City, NY 11530, USA
Phone:	+1 516-747-6666
Site:	hlgross.com
Rating:	4.7
Working:	Closed 10AM–8:30PM 10AM–6PM 10AM–8:30PM 10AM–6PM 10AM–5:30PM Closed

Location

Photos 60

Reviews 5

Cristina Bencina

I would have given one star - but in the end I got my wedding bands and its done - I do enjoy them. However, I deeply regret picking H.L. Gross to be the jeweler for our wedding rings. After seeing such high ratings I thought this would be a pleasant process - it certainly was not. If I could reverse time, I would have gone to another jeweler. My fiance and I wanted simple rose gold wedding bands with inscriptions on the inside. We were told it would take two weeks. After two weeks - I received a call saying they were ready, and when I went in to get them, the ring size felt way too small and they had to be resized. Additionally, my name was spelled wrong. Mistakes happen! They told me to wait again for another two weeks. I called the store again at four weeks because no one gave me a call - and I gave them more then enough time to call me back. A lady I spoke to on the phone told me the rings were in. I was a little annoyed no one had contacted me about it. Off I went to the store - and surprise! The rings werent there. They said they had made a mistake - that they thought my rings were in but in fact they were still out and they read the wrong order. Another two weeks. More time passes - I call again. Still not there. I call again - now annoyed - where are my rings? Finally I get a phone call - saying the rings are in. My fiance and I go in and see the rings. The rings are supposed to be matching rose gold bands with an inscription inside. My fiances ring was hand written and mine was laser etched. I said no - this is not what we wanted - they are supposed to be matching. Why are they not matching? Why are there so many mistakes? The manager came out at this point and apologized to us- and told us he would put a rush order delivery. My fiance and I left very annoyed and contemplated cancelling the whole thing because I normally give people three strikes before theyre out. But as we were almost done - whatever. I called the manager the day that he promised me the rings would be in on rush delivery - in the afternoon. I was informed that the rings are not there because he had to send them back. They misspelled my name again - absolutely unbelievable! He assured me that this was not the fault of the jeweler - but of an outside engraver. I dont care! Its irrelevant! Who you choose to do business with is a reflection also on you and your business. I was extremely - to put it bluntly - pissed off. I was even more angry that the manager did not call me first notifying me of the second misspelling and that it had to be sent out - again. I found this out because I called myself. He ordered yet again, another rush delivery, and at last it was done. What angered me throughout this process was the lack of communication from H.L. Gross. This whole predicament took nearly 3 months of my time and Im upset that I had to keep track of people. I cant believe it took this long to get bands with inscriptions. This was such an unprofessional experience! Never coming back here again

Olivera Radakovic

We had the good fortune of encountering Bruce Lutwick at H.L. Gross while browsing engagement ring settings. I liked him instantly! He was not stuffy but very personable, educating us about the different settings and which would best suit our taste (traditional but modern) sprinkled with some personal experiences (which I loved hearing). We are not ones to make rash decisions so it took several visits to the store before deciding on the perfect ring (Coast Diamond designer, LZ5017 in Platinum - STUNNER). On a subsequent visit we made an appointment with Bruce to evaluate diamonds for the ring we had selected. We let Bruce know in advance our thoughts on carat weight and clarity so would have time to evaluate the best stones for our specifications. We ended up selecting a beautiful stone that afternoon. Bruce has been doing this for years, yet his demeanor was not one of being jaded – I was very impressed how attentive, patient and effervescent he was with us. I work in Manhattan and have canvassed many jewelers over the years, H.L. Gross in Garden City has an exquisite selection of engagement rings as well as other stunning jewelry pieces. Bruce Lutwick made our experience delightful – thank you Bruce!!!!

Shaniquia Stanley

My relationship with HL Gross & Bro. Jewelers began on line, where I sent an inquiry and Bruce responded. From our first on-line communication up until the day we walked into the store Bruce offered dynamic customer service. He was knowledgable about the settings, giving detailed descriptions of the metals and most importantly Bruce was patient. We ultimately went with platinum for our metal and hubby got a Tacori wedding band with diamonds and I got a Simon G setting and matching band. Did I mention that the store was hosting a bridal event with several of the designers representatives were present as well as someone who also had stones to browse. Pricing was reasonable and as expected for the type of rings we wanted to buy. The event was wonderful and so were the mimosas and again Bruces patience, as I changed my mind for the second or third time on a setting. Overall, I highly recommend that you jump in the car and take the trip to Garden City. Note: Making an appointment ensure that you have a scheduled time to peruse all of your options (although I am certain you can walk in as well). Again, thank you Bruce and HL Gross & Bro. Jewelers. Our rings are amazing and worth every penny!

Austin Charnis

My entire experience with H.L. Gross was outstanding. About a year and a half ago my GF (now fiance) said she wanted to go look at engagement rings, because thats apparently what you do. I agreed, and she said she wanted to go to H.L. Gross because they are a certified Tacori dealer and thats what she wanted. We met with Bruce, and explained that I was in the very early stages of planning, so he showed us a lot of different options and took note of what she liked. I wasnt ready to buy at this time, but got the impression that Bruce and H.L. Gross were honest and professional about everything. Bruce and I stayed in touch and I went back in May during a Tacori event where I was able to purchase the exact ring she wanted, and also a beautifully cut brilliant center diamond. All of the specs were written down from my previous visit so it made my life really easy. The ring was handmade in California, shipped to Long Island to be set, and a few days later I have the happiest fiance in the world. I was even able to save some $ and got a sizable travel voucher from the purchase. Cant recommend Bruce and H.L. Gross enough. Thank you!

Pete Jensen

Bruce from HL Gross & Bro. Jewelers was an absolute pleasure to work with throughout the process of purchasing an engagement ring for my fiancé. Whether you are planning on totally surprising your girlfriend with a ring or bringing her into the store to see the selections and get her input, you can count on Bruce for expertise in diamond setting and style recommendations. HL Gross has been around for over 100 years, so you can bank on excellent customer service and the peace of mind that you are getting the best advice in the business. After looking at other jewelry stories that seemed more desperate to make a sale, it was a very easy decision to trust in the tradition of HL Gross for this once-in-a-lifetime purchase. The post-purchase appraisal even valued the ring at a higher cost than I paid for it! Bruce was extremely accessible (via email/phone) in the days and weeks leading up to when we finalized the purchase and just made the entire experience special for me and my family. And, most importantly, my fiancé is obsessed with her ring! Im happy to give Bruce and HL Gross the highest level of recommendation.