NAPA AUTO & TRUCK PARTS - Border Parts Group, Inc.

Category:	Auto Parts Store
Address:	950 S Valley Dr, Las Cruces, NM 88005, USA
Phone:	+1 575-524-7773
Rating:	4.7
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 8AM–5PM Closed

Location

Photos 7

Reviews 7

Michael Evaro

I went in to return some parts that I didnt end up needing, Im struggling to open the door as I had a battery in one hand and a heavy starter in the other. I can clearly see 4 people standing at the counter as I finally get in the door, not one single person greeted me, or offered to help me bring my parts to the counter until I got all the way to the last counter where Levi greeted and helped me quickly. I honestly want to give you a better rating but for that many people to see me having a hard time and do nothing is horrible, but I do want to give Levi a BIG THANK YOU for helping me out. (2 stars was for everything else that happened) Credit must be given where it is deserved. It is a rare thing for an OWNER of a business to reach out to someone about their experience in their establishment. Keith Boyd went that extra mile to find out what happened and reached out to me personally to make the situation right. Granted whats been done cant be undone but the future is what counts and he really made me feel like he handled the situation and was very inviting and thankful to have the opportunity to continue to earn my business. Just keep working on that customer service aspect and I will continue to take my business to NAPA. Thanks for reaching out Keith.

Nicole Gonzales

Talk about going out of your way to make a customer happy. A couple months back my boyfriend and I went into the store to purchase a few things so I could get a Chase Elliott cap. My boyfriend started explaining (making a weird face by the way) to the owner about how big of a fan I am of his. Then the owner mentioned he had a cardboard cutout of Chase and asked if I would like it. Of course I said yes as I was practically jumping for joy in the store haha. However, he did mention it was in storage. So I called today to see if it was ready for me and it was!!!! I have never had another business do ANYTHING like this for me before. It made me so happy.

Caitlin Tullia

Got a radiator at a great price, and the store team was super helpful and amiable. Ill go back anytime I want to tune up my car because theyre set up for making optimizing easy ^_^ thanks a bunch!!

Carol Calista

I thought everyone was very helpful...especially the managers. They were very cheerful and extremely knowledgeable. Im sure I will shop there for all my automotive needs.

David Paul

Everything turned out good the staff worked hard to make my auto parts buying experience a good one. Will most definitely shop there in the future.

Gus Woods

Very intelligent and helpful employees. It makes a difference when buying specialty parts.

Brian Caffey

Bought some miscellaneous fluids and O rings and the salesman was helpful.