Performance Ford Lincoln

Category:	Car Dealer
Address:	906 NJ-10, Randolph, NJ 07869, USA
Phone:	+1 888-435-9961
Site:	performanceforddealer.com
Rating:	4.3
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–6PM Closed

Location

Photos 53

Reviews 4

A Private User

I had a very bad experience shopping at this particular dealership. I was promised a deal by a sales manager there, Ryan Magid. He promised that ANY deal I got from another dealer in writing they would beat. I was offered $17400 in writing from Wayne Ford for my Ford explorer. I was turning in a lease and bought out the car. He wanted $2500 just to take the thing off my hands citing the reason that they would lose money on it and it wasn;t worth anything. He said no dealership would ever pay for that car. We had made a deal for a new explorer that I put $1000 down on. I waited 6 weeks for the new car and Ryan waited till the new car was there, asked me to come get it and THEN hit with the I wont match any deal and you owe me $2500. He even promised if I could get a deal from another dealership he would sell the car I had ordered and waited 6 weeks to any other dealership that offers me a better deal he cant beat. I found the deal at Wayne Ford and asked him to sell them the car. He flat out refused. working with this man has been nothing but a string of lies and deception. He is the true embodiment of a sleazy salesman. I was angry and would have never written to you if they had just given me my $1000 back in a timely fashion. I spoke to Ryan 3 times after parting ways just asking for my money back since I didn;t get a car from them. 3 times he told me he would take care of it....3 times I was completely ignored. (Over the course of 2 weeks) I then spoke to his Sales Manager, Rich, about the entire ordeal and asked him for my money back which he assured me would be taken care of. I then called back another week later, spoke to Rich again who assured me he would really take care of it this time and still absolutely nothing......I just spoke to their office manager Kathy, she seemed very nice and said she would take care of it but hey who knows...waiting to see...Its been over a month and no refund....

Katelin Kostibos

I brought my car here (2008 Ford Mustang) a few weeks ago, it had an airbag recall. They replaced the airbag, and a day later I got a call that there was yet another recall on my brand new airbag. I was asked when I could come back by Nicky and was told the part was sitting there waiting for me, we agreed upon the next day. The next day came and I then got a call from Mike, asking me to please reschedule because the part was not there!!! I expressed my aggravation and Mike told me i could come back as soon as the part was in, at my convenience (which I told him was that Saturday). Again, that was agreed upon. Then the next day the receptionist called me to tell me the part was in and I could come Monday or Tuesday. At this point I was furious because now Ive heard 3 different stories from 3 different people. I told the receptionist this was ridiculous, theres a lack of communication, and all of this on top of the scratch they left on my car (which wasnt even mentioned at first), I would rather go elsewhere!! I then got a call back from the service manager Scott Maggio, who assured me he would take care of EVERYTHING, including personally buffing out the scratch himself. Well, today I finally went back to let them replace the airbag yet again, and guess what? The scratch is STILL on my car! If i knew in advance that the free car wash would have left a scratch obviously, I would have declined!! I also asked for the price of a new headlight switch, i was told it was about $120 give or take a few, and $75 labor....funny, because I can get that exact OEM part online for $60!!!!! I highly recommend staying away from this service department!!!! Update- thanks for the response, but i wouldnt come back here if my life depended on it!

A Private User

The worst dealer service experience I have ever had the displeasure of encountering. I brought my Windstar in for safety recall service and was told that it was not safe to drive the van and that it would be several months before parts would come in. Luckily, Ford Motor Company was footing the bill for the repair and a rental in the meantime. 3 months go by without anyone from Performance Ford calling (I called them several times over those 3 months to get an update on status). Finally they call on a Friday and tell me theyve fixed my van and that rental coverage would end the following afternoon. It would have been nice to have gotten a call earlier in the week saying something like "Hi Joe, just wanted to let you know that well most likely get to your van this Friday". Instead it was more along the lines of "Hey its fixed, pick it up or else pay money". But that was just the start. When I got the van back the check engine light was on (it wasnt on when I dropped it off). I informed them of this and was told that something happened that was most likely caused by the van sitting around for 3 months. They told me the van was safe to drive and that theyd call me on Monday about making the repairs. They never called. I called them, they said they call me back. They never called. So I called them again, and they said theyd get back to me. They never did. This continued for more than a month with me calling them at least 5 times and being told they call me the next day, that afternoon, next week, etc. They never called back. The last time I called I was told that they would "definitely" call me back by that evening, they didnt. That was two weeks ago.

Melissa Wood

Absolutely lovely experience My experience with the sales team at Performance Ford was exceptionally wonderful and enjoyable. I am a law student and as such I am on a very fixed budget. Larry Tart worked with my parents and I to get the price on a Ford Escape to a manageable level for purchase as well as going the extra mile to obtain a very fair and generous price for my trade-in. Mr. Tart gave us options for purchase that included all of the taxes, etc. for a term of 4 years to 6 years with the options ranging from an extra $1,000-$3,000 down. The array of options was very unexpected (in a good way) and allowed my parents and I to really see all of the potential selections of payment we could make. Further, it was very refreshing to work with such genuinely nice people. These men are not your typical "car salesmen"; they are gentlemen. Mr. Tart worked with my parents and I every step of the way throughout the entire transaction and Mr. Boscarino was incredible patient with me as he taught me all of the new gizmos and gadgets included in my new Ford Escape. Not once did my parents and I feel pressured to purchase a vehicle. We were treated with the utmost respect throughout our entire experience at Performance Ford. I highly recommend this dealership to anyone who is in the market for a vehicle. You will receive absolutely stellar customer service and leave feeling delighted. The entire team at Performance Ford is a true class act and I would be happy to give them my business again in the future.