Mercedes-Benz of Morristown

Reviews 10

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Ryan Neff

TL;DR: Despite a nice looking showroom, I was sold an unsafe car in violation of NHTSA/FTC rules all while being treated poorly by multiple staff. I really had hoped to give this dealership five stars. Buying a Mercedes-Benz, especially a first one, should have been anyones dream experience. I mean, the cars are luxurious, exciting, and fun to drive and own. When you pay for the best, you demand at least an above average experience. Honestly, a buying and service experience similar to a Honda dealership would have sufficed for me (other people may feel differently). However, I will never buy another one from any dealership after this incident unless changes in business practices are made. Buyer beware: it is my understanding that I was sold a brand new car by this dealership with three critical NHTSA safety recalls on it at the time of sale: 1. the fuel pump may fail, leading to a crash; 2. the starter motor may catch fire while driving; 3. the passenger airbag may not operate in a crash. The dealer, according to federal law, must fix these recalls before sale, otherwise it is illegal/in violation. Furthermore, I was treated poorly and with disrespect by multiple sales representatives while purchasing this vehicle, by service representatives when tuning this vehicle at the nearby service center in Morristown, and in regards to remedying this safety issue with the car.

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Rachelle Brooke

BEWARE of having your car serviced at Mercedes Benz of Morristown. My car has been stolen from THREE times at this dealership; I even filed a police report when I picked up my car this last time on 9/10/13. I contacted the owner, Bill Straus, who was condescending and disrespectful. He even asked me why he should believe me that there was money stolen out of my car on three different service appointments. Bill Straus and Herman Diaz, the Service Manager, are not only not customer service oriented but they are combative and unwilling to do what is right by the customer. Bill Straus’ solution was a $150 service credit at his dealership - because after all of this, that is the first place I would want to take my car back to for service after paying $384 in labor to be stolen from for a third time (my total service was $694.40 for Service B). Bill Straus at Mercedes of Morristown is "the best or nothing" at its finest.

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John Esposito

Service dept is obnoxious, condescending, and aggressive with big time attitudes. It all starts with the service manager. Owner is not any better. (See review by Rachelle Brooke). This is the same staff that would service your vehicle if you bought a $100k+ Mercedes. Really? Youre kidding. Theyre horrible. Walk into Lexus of Rt 10 and youll notice the difference. Youll get the red carpet treatment, which is what any buyer of a luxury car brand deserves given what we spend on buying the vehicle and then more so on servicing it. Even worse, if you escalate your issue to MB USA theyll tell you they cant help and youll have to work with your local dealership. So much for standing behind their brand and being an advocate for the client. Not a good experience at all.

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Katie Aaron

I scheduled to bring my car in for a pre purchase inspection. They told me it would take 2-3 hours, but ended up keeping the car for a full day. Dropped the car at 9am and received the call to pick it up close to 5pm. When I arrived to pick up the car, nobody there except the receptionist and the cashier to take my payment. Paid $400 for the service and all I received was a piece of paper with hand writing all over the place showing their estimates for parts and labor of what they recommended. Received the call from my Service advisor (SA) the next day, and he walked me through the report in details and answered all my questions. Wish I could talk to him while I still had the car at the shop so that he could show me where things are broken.

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Sedat Surmeli

It was a pleasure to purchase a car with Ziads assistance. He is extremely courteous, listened to what my wife and I were interested in, and was able to provide us with a fair deal on a GLS 450. We visited the dealer with our 4 year old son, and Ziad expertly accommodated us and our child. He is genuine, and my wife and I did not feel any sort of pressure to buy, which we sincerely appreciated. He explained all of the functions and features of the car well, and took his time in showing us how to use the Comand system as well as other controls the day we took the car home. It was a surprisingly enjoyable experience, and I would not only highly recommend him, but will definitely be a returning customer in the future. Thank You Ziad!

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Rosamna Garcia

desilusionada por lo que obtuve, llevan mi auto a reparar y lo regresan sin completar el trabajo , el auto sucio, con rayones , golpeado y despintado . Ahora en menos de una semana que volvió de reparar , sucede que ya no funciona una luz de los faros. Que mas me tocara pasar.....muy apenada por esperar tanto de una marca como MB

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Matthew Freitag

My first experience dealing with Mercedes-Benz of Morristown was one of trust, comfort and satisfaction. The sales staff is very courteous and professional providing an enjoyable environment to purchase/lease a new car. Now, the service department and team is absolutely the best! The service center is the best I have ever been to having owned cars from other vendors. The facility is huge, clean and VERY well staffed and trained. The customer service is exceptional from the car attendants to the service advisors and technicians. The service of MB of Morristown will be my families choice for years to come and will even play a factor when purchasing a new car in the future.

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max wax

My tire pressure indicator light came on and I called my service representative WILLIE Caldwell who told me to stop by anytime with no appointment needed. I was greeted by a tech that took my car and WILLIE met me immediately. He welcomed me and was totally familiar with my vehicle. I waited a short time while the car was repaired and washed. WILLIE treated me with the highest level of professionalism and is an asset to the dealership. He should be acknowledged for this. Also note HERMAN DIAZ who Ive know for over 40 years said hello to me and is another person that is a valuable addition to Mercedes of Morristown. I have and will continue to recommend this dealership

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clyde jones

My service experience on 9/17 was great. I forgot my 8:15am appointment and did not arrive until 11:45am. My service advisor, Julio Pereira, welcomed me as though I was on time. I realized it would take some time to service my car so I came prepared with work to keep me busy. The refreshments provided in the waiting area provided lunch so I did not have to leave to find food. The wifi worked perfectly and I was able to get my work completed in a comfortable space. The work on my car was performed under warranty from a previous service so there was no charge! They even found a nail in one of the tires on my car and repaired it. This was a great service experience.

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BE

Beverly DeFabiis

Julio, at Morristown MB did an excellent job in expediting the work needed to be done on my vehicle. He was kind, patient and expeditious in his actions and demeanor. Realizing I booked the appointment at the last minute, I understood that there were no loaner cars available. However, Jorge and Tony got me to and from my medical appointment with great cheer and hospitality. The ladies at reception were also very welcoming. Thank you for the fine work done on my vehicle. As a new customer, it speaks volumes. Please copy this letter to thMorristown M B employees personnel file. Thank you, Beverly DeFabiis

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