Best Buy

Category:	Electronics Store
Address:	410 NJ-10, East Hanover, NJ 07936, USA
Phone:	+1 973-515-4994
Site:	stores.bestbuy.com
Rating:	3.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 7

Timothy Parke

So I have maybe reviewed someone online maybe one other time in my life and felt compelled after my experience at the east hanover best buy. Bought a macbook pro w/ RD from the open box case. I understand these are used, but are also marketed as thoroughly tested and looked over for flaws, therefore priced accordingly. Immediately upon opening noticed a dent in the aluminum case (comments on tag read "no cosmetic flaws" or something to that effect). The next part was most disconcerting, once I got home and turned it on the user name and password was still active for the previous owner. Not only did they NOT check the computer over whatsoever for cosmetic flaws, but they never even checked the operating condition!! Called east hanover best buy the morning after the purchase: Called a total of 4 times, redirected 3 times, hung up on twice, and left on hold for 20 minutes the last time calling before I drove back to the store only to be told that it would take around 24 hours to resolve the issue. No thanks. Side Note: I am 27 years old and never return ANYTHING besides one time when I received a cologne set as a present that smelled awful. Addendum: Summer 2012 I scheduled a installation of a head unit with Best Buy in east hanover and was scheduled about a week in advance. I was asked about the specs of my car and the unit being installed. A week later I show up to my appt only to wait 30 minutes or so and then be told that they needed to order a special dash fitting for my car (2005 acura). Went to extreme sound on market st in the ironbound and was in and out that day in about 2 hours with excellent results (also ~$50 cheaper).

Christopher Szostek

I only gave one star because no stars was not an option. This is the worst best buy I have ever been to in regards to the GeekSquad service. I dropped my computer off on a Thursday for a simple diagnostic and I did not get it back till Monday. Mind you I only got it back on Monday after I called for the 4th time requesting information about my computer. When I called telling them to stop everything they were doing on my computer the guy said my computer is still not done because it needs to be updated and the representative was supposed to call me but guess what they never did. FIGURES! Never did they give me a conformation number when I requested it at the time I dropped it off or never did they email it to me like he said when I called the first time. NEVER CALL TO SPEAK TO ANYONE IN THIS DEPARTMENT, THEY WILL NEVER ANSWER AS WELL. The approximate hold time is about 20/25 minutes and then it will transfer to a corporate department that deals with the store. The corporate department doesnt resolve the issue instead they transfer you back to the Geeksquads direct number and eventually the phone will disconnect. NEVER WILL I EVER choose this best buy again. I strongly encourage anyone that needs a Geeksquad service to go else where because its probably sure as hell a lot better than this one.

A Private User

I read the previous post regarding the trouble someone had picking up their order instore and guess what I had the same issue!! I ordered a PS3 game online and did ship to store option. I got a email confirmation today to come and pick it up from the best buy store located in East Hanover NJ (Store # 473). I waited for 45 minutes and then was informed that they dont know what happened to the order and my money will be refunded at the end of 8 days as I am not picking up my product (since they could not find it). This is the first time I am ordering from bestbuy online and after this experience I dont think I am ever going to use your site again to order my products. It may not mean much to them losing a customer but I feel cheated as my money is already taken from my card, I get a confirmation to pick up the product and Poof its not there in the store and no reason provided for the same. I am not recommending this to any of my friends and please ask the stores to show more concern for customers missing products!!!

Brian Weaver

Literally one of the worst shopping experiences Ive ever had. We were misinformed by one of the Customer Service agents (Chris) that we could exchange a television. He even double-checked with the corporate number to confirm that we could. Then he let us speak to that person, who did confirm that we could exchange the tv. When we came back to the store, he was gone and we were told by Iris, the manager, it was not possible. Then they withheld information about who he was, if he worked for them, that anyone else heard him say this (they did). And through all of that they were incredibly rude. Since then, weve been dealing with the insanely inefficient customer service line; put on hold for 1/2 hour stretches, randomly transferred, shouted at, you name it. Every trick that gets customers to throw their hands up and quit. So long Best Buy. There are better places to spend my money on technology.

Kevin Ryan

After 2 visits and long waits for "service" and installation of a washer dryer, the dryer is still not installed properly. I bought the 5 year Geek Squad warranty. Both times they came to my house I hadnt the faintest idea what they were saying. No offense, English is my primary language and I expect the person coming to my home to be able to communicate with me. This was not the case in either visit. The 1st visit they didnt have the right plug and refused to set up (a screw driver was needed and the installer said he didnt have the right tools) the dryer door. The 2nd time, (ONE WEEK LATER) they didnt connect the vent properly and now I have wet clothing in my dryer and a dryer that is giving me the message that the vent is blocked. AVOID! I want my money back for this useless warranty and service.

C&J Adubato

Honestly, this is why the store is going out of business. My husband buys me a laptop from this location. The associate tells him he needs all this software for the new laptop and doesnt tell my husband its non-refundable. I dont need the software, I dont even open up the software. Its un-used and still new. I tried to return it and they said software is not returnable. WTF. The receipt doesnt say anything about software not being returnable. I totally understand if the software was opened or used and it was not. If the associate did not tell my husband I needed this, he never would have bought it. Where is the integrity of this store?? My husband spent over $2K in gifts for the family at this store and this is their customer service! Unacceptable. Gross.

A Private User

I had bought a cellphone at best buy. The next day i decided i didnt want the iphone anymore and switched to the the thunderbolt. The representative i was working with had left the iphone activated after i had returned it and switched phones. So for 3 months without my knowing the iphone had a bill connected to it. Eventually it reached $530 dollars. Verizon said it was Best Buys fault and they had to deal with them. 6 months 9 representatives two managers later it was finally resolved but i still had to pay $25 dollars but by then i was so drained i had just payed it. Bottom line. Verizon customer service sucks and Best Buy needs to get there ish together.