Best Buy

Reviews 3

RY

Ryan Chambers

ILL START WITH THE SOTRE MANAGER ROMAN. HE HAS TO BE THE RUDEST STORE MANAGER EVER!! I WAS TO HAVE A CAR REMOTE STARTER INSTALL AND I HADE DROPPED MY TRUCK OFF THE NIGHT BEFORE. THE DAY OF THE INSTALL 45 MINS BEFORE THE INSTALL HE LEAVES ME A VOICEMAIL SAYING THE INSTALLER HADE AN EMERGENCY AND MY TRUCK WOULD NOT BE WORKED ON TO CALL IF I HAVE ANY QUESTIONS. SO I CALLED AND WOW WHAT AN A** ****. HE WAS SO DISRESPECTFUL GIVING ME AN ATTITUDE TELLING ME THAT MY TRUCK IS NOT GETTING WORKED ON SO IF I WANT TO PICK IT UP I CAN. IM NEVER THE PERSON TO COMPLAIN ABOUT CUSTOMER SERVICE BUT NO IM GOING ALL THE WAY WITH THIS. THEN HE STARTED LAUGHING ON THE PHONE HE THOUGHT IT WAS FUNNY ME GETTING MAD AT HIS ATTITUDE. SO AFTER THAT WE HUNG UP AND I WENT BACK TO THE SOTR 45 MINS AWAY AND PICK UP MY VEHICLE. THE NEXT DAY I GOT A CALL FROM THE INSTALLER SAYING SORRY FOR YESTERDAY AND I TOLD HIM THE STORY ABOUT THE MANAGER AND HE WAS NICE ABOUT IT APOLOGIZING FOR HIS STORE MANAGER. I TOLD HIM I NEEDED TO HAVE THE INSTALL DONE ASAP AND HE TOLD ME THAT IF I DROPPED IT OFF VERY EARLY IN THE MORNING THAT IT WOULD BE DONE BY THE END OF THE WEEKEND. SO I WAS A LITTLE HAPPIER BECAUSE IVE BEEN TRYING TO GET THIS INSTALLED FOR A MONTH ALMOST NOW. SO I DROPPED IT OFF AND GOT A CALL TODAY THAT IT WAS DONE. I WENT AN PICKED IT UP AND I TALKED TO THE INSTALLER WHO KINDA HADE A ATTITUDE BUT I JUST WANTED MY VEHICLE AT THIS POINT. SO I ASKED HIM IF HE HADE INSTALLED THE RELAY HARNESS AND ALSO THE HOOD TILT SWITCH. HE SAID YES SO WE CONTINUED TO WALK OUTSIDE TO HE COULD SHOW ME HOW TO USE IT. WHILE IN THE TRUCK I ASKED HIM WHERE EVERYTHING WAS MOUNTED JUST INCASE THERE WAS EVER A PROBLEM. AND HE KINDA BLEW IT OFF TELLING ME IF THERE IS EVER A PROBLEM I COULD COME TO ANY BEST BUY AND THEY WOUDL HELP ME BECAUSE IT IS UNDER A LIFR TIME WARRANTY. THST WAS MY FIRST INDICATION THAT SOMETHING WASENT RIGHT. SO I GO HOME AND I WANTED TO SEE HOW THIS (( HOOD TILT SWITCH )) WORKED SO I STARTED THE TRUCK WITH THE REMOTE AND POPED THE HOOD AND IT DID NOTHING?? YEAH SO I CALLED A DIFFERENT BEST BUY INSTALLER AND ASKED HIM WHAT THE NEED OF A HOOD TILT SWITCH WAS FOR AND HE EXPLAINED FRO ME. SO I CALLED UP THIS DUMP AND GOT THE INSTALLER ON THE PHONE AND I SAID I THOUGHT YOU TOLD ME YOU INSTALLED THE HOOD TOLT SWITCH. HE SAID NOTHING ...... SILENCE. THEN I SAID IT WAS IN THE BAD AND HE SAID I SEEN IT ON THE RECEPT BUT IT WASENT IN THE BAG I SAID YES IT WAS ALONG WITH EVERYTHING ELD AND ANOTHER PAULSE. I THEN SAID I ASKED YOU INSIDE THE STORE IF YOU INSTALLED IT AND YOU SAID YES. HE SAID OH I MISUNDERSTOOD YOU I THOUGHT YOU SAID A HOOD PIN SWITCH. WHITCH BY THE WAY I NEED A HOOD PIN SWITHC BECAUSE I DIDNT GET A ALARM INSTALLED ITS NOT NEEDED UNLESS YOU HAVE AN ALRME SO HE IS LIEING. I SAID I JUST WAS MY MONEY BACK. HE WAS SHAKEN UP NOW. HE HADE NO PROBLEM GIVING ME MY MONEY BACK OVER THE PHONE A CREDIT. WHATS FUNNY IS I MADE IT SEEM LIKE I KNOW NOTHING ABOUT CARS BUT I REALLY DO THE ONLY REASON I HADE IT INSTALLED AT A STORE IS BECAUSE IT WAS ALL A BUNDLE. I WORK IN THE AUTOMOTIVE FIELD EVERY DAY I KNOW WHAT TO LOOK FOR. NEVER GO TO THE BEST BUY OR ANY OTHER THEY HAVE NO IDEAN WHAT THEY ARE DOING AND THEY ARE HAVING YOU PAY FPR PARTS AND NOT PUTTING THEM IN YOUR CAR. THEY ARE STEELING FROM YOU. OH AND DONT GET ME STARTED ABOUT THE INSTALL WITH ALL THE ZIPPY TIES JAMED UP UNDER THE DASH BOARD. GO SOMEWHERE ELS LEARN FROM MY MISTAKE. ILL BE CONTACTING HR, DISTRICT MANAGERS AND WHO EVER ELS I NEED TO THIS ISNT HOW PEOPLE SHOULD BE TREATED (((((((BEWEAR))))))))

KI

KingJCONE

My original review was deleted from Best Buys website directly. I am a BB stock holder and have been a BestBuy credit card holder for more than 10 years. The store Mgr. in South Brunswick, Shana, leaves much to be desired. I dont know what kind of training is implemented in the mobile department, but clearly it is lacking. I purchased a Note 4 and an iPhone 6 on July 1st. After a few days, I exchanged the 6 for a Samsung S6. I purchased the Zagg glass protector for both the Note and the iPhone so when I returned the 6 I guess they should have ripped the glass off of the phone and gave it back to me. I wanted to exchange it for glass for the S6 naturally. Unfortunately, there was no product available yet for the S6. A rep named Emily in the mobile dept. instructed me to make a false claim on the Zagg website stating my iPhone glass was damaged. But, instead of having them send me a iPhone glass, to request an S6. Well, obviously that didnt work. I stop in the store in early Aug. once I confirmed that the S6 glass were available thinking it would be an even exchange for my empty Zagg box of the iPhone for the S6. Well, Ms. personality Shana refused to do the exchange telling me that I had no merchandise to return. All the receipts were within the stores system as well as the hard copies I presented her with. She just continued to disagree with me, offering me a discount to buy yet another Zagg glass cover. Why would I buy another when the rep mistakenly took the phone back without either giving me the glass already glued to the phone / or why would she instruct me to make a false claim with Zagg in the first place? She turned me away telling me that there wasnt anything she could do in terms of an exchange. This is the most ridiculous customer service fail Ive ever experienced. As a share holder, I am deeply concerned that this is what a Best Buy Store Manager represents.

PA

Parth Patel

Manager: Dave, Employee: RG; AVOID! AVOID! AVOID! I went in to return two different products bought in BB from Paramus, NJ. The sales rep at Paramus had scanned one of the products twice therefore the second item was not on the receipt. RG had first accused me of trying to return something that wasnt bought at a BB. When explained that the BB in Paramus price matched the two items differently and was purchased ONE day ago, it must have been purchased from there. Moments later "Dave" the manager shows up and tells me nothing can be done and that I have to go back to the original store to return. Best Buy is a CORPORATE OWNED STORE. All of their inventory systems are linked. When I told Dave that I had previously worked at a Best Buy and that I know a return can be made simply by looking up Paramus inventory or giving them a call, he told me hes not going to call and hes not going to return at all. I returned one of the items but little did RG know that she processed the return for the more expensive item which basically gave me a further discount. When I returned to Paramus to return the second item which was not listed on the receipt, Paramus had told me that North Brunswick couldve simply looked up their inventory or gave them a call, simply out of sheer laziness and incompetence did "Dave" lose my and my familys business from here for good. It is unskilled and lazy employees such as these that give BB a bad name. Hopefully management will speak to them about their laziness and this wont happen to anyone else ever again.