T-Mobile

Category:	Cell Phone Store
Address:	852 NJ-3 Suite 206, Clifton, NJ 07012, USA
Phone:	+1 973-777-7158
Site:	t-mobile.com
Rating:	3.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 28

Reviews 8

Doz Skills

I went to the store because they supposedly had one s7 edge left, when I got there they made it a big deal and started asking each other can I do the equal trade for the note 7 to the s7 edge and then they went to the back to search after I had spoken to Daniel on the phone and supposedly he verified while on the phone with me that they had an s7 edge. Then another rep at the store came up to me and demanded for me to turn off the phone while in the store I complied and turned it off once they verified in the back and supposedly called a managerto verify that they can process this recall for the note 7. Then while at the register the female rep comes up and starts saying to Daniel that I need to pay an upgrade fee I questioned it, then she said I have to pay an upfront fee, thats when I said how come Im on jumps on demand and why would I have to pay an upfront fee for this recall when I didnt have to pay from the note 5 to the note 7. Also that Im downgrading to a phone that came out before the note 7. I was about to be willing to pay the fee to get it over with but then Daniel starts asking me for the box of the phone which I dont have anymore its a box I dont keep the boxes, I asked for my ID and said to him you didnt say anything about the box while on the phone with me. This is the second time they have done bad service at this location last time they left me there standing for over an hour after actually signing in on the sign in sheet.

Mike Zou

Dear T-Mobile, My entire family is on T-mobile for years. Today, I went to Clifton, NJ store just to switch from Micro-SIM to Nano-SIM and was asked to charged $20 each for something that is only sold for $3 in Best Buy now. This service used to be free. The manager Kirym (not sure spelling is correct) was not hospitable at all, or rude to some extend, and keep saying this is company policy without any other explanation. I like T-mobile so far until today that I do not understand why loyal customers like me are subject to as high as $20 charge just try to continue their use of T-Mobile. Furthermore, the manager keep bragging himself that he has been 13 years with T-Mobile as if my 5-year loyalty is nothing compared to him. At least, as a manager and has been working with T-mobile for 13 years, he needs to understand the importance of explaining company policies to customers instead of simply repeating that it is company policy. Too bad, I am now considering switching while I know they might not be better than T-Mobile, but todays experience really made me feel so bad.

Barbara Napoleon

I walked into this store yesterday evening and there were a bunch of customers scattered about because there was no line or real order. A woman asked the male employee which customer was next, because she had no idea who was in front of her. He told her that she did not need to know what order she was in because the employees knew. She said she wants to know the order because shes a customer (which made sense to me because the amount of people in front of me helps me determine whether I want to wait or go to another store, especially if I have other things to do). He raised his voice and she told him to watch his tone. Then he shouted "No you watch your tone!" They went back and forth and the male employee was very nasty and rude! When the other customers began to notice, he backed down. I couldnt believe it. He was so macho and arrogant, it was disgusting. That store needs some structure. The female employee that assisted me was very kind and patient. The other female employees were also polite and respectful to the other customers.

A Private User

BEST SERVICE!!!! I just recently went to this store after my 8900 crashed on me. i was very upset and irritated that my 8900 had crashed :( i spoke to tmobile and they sent me to the nearest store which was this one. i explained to them what had happen and they checked my account and saw i could get another phone that same day. after speaking their associates Marc and Jorge, they showed me the new model blackberry 9700 and they helped me set up my new phone, i also spoke to the manager Matt and Kenny and they showed me the new dell mini they sell and showed me how it would benefit me since i do most of work on the road and i ended up with a new laptop :)..all in all i strongly recommend going to this location as it is not fair that they should be lied about their service because im a person the recommends good quality service. - Brian

Adelita merino

The must horrible experience ever I walk in to get my screen protector on my husband phone he has a Sony experia z3 and the girl there name Jessica press down on the screen so hard she ended up cracking the screen it not only was crack but it no longer could be unlocked it wouldnt work at all it would swiped for anything. So I complain the girl lie and they were rude and disrespectful I never had a problem going there till that day I was attacked by all the employee and they did nothing. I was mad and hurt. Luckily I call the actual company and they were able help me was super nice and got a new replacement at no charge at all. So please whatever you do dont go to this tmobile. And dont let Jessica touch your phone.

Edgard Guido

So i went to this store to cancel 1 of my 5 lines which i dont use. I had to wait more than 30 minutes!!! not only that i decided to sit down in the waiting area because my feet were in pain from waiting and just when i was next they decided to help someone who had just arrived there. Finally after waiting some more time i was told that i had to call customer service to cancel the line!!!Seriously!!! all that waiting for them to tell me that! Switching from Verizon was the worst move i ever did! when you go to their store they put you on a waiting list and you are free to walk around the store until your next not wait in line for 30+minutes plus they ask you your reason for coming to abstain from situations like this.

Donica Romero

Went to tmobile store to return an iphone. When I got there I was told I couldnt return the phone as I had forgotten the 4 digit passcode and it was locked. When I said I forgot it, Manny(a manager)I believe his name was, looked down at me for a while and obviously seemed annoyed and unwilling to help me. To make me feel even worse he asked me condescendingly, "were you the one using this phone?", and "you forgot the passcode for your own phone?" He advised me to contact apple and looked at me in silence until I got the jest to leave as he couldnt or wouldnt find anyway to help me. He was snotty and rude just like the other comments had made about the staff.

Rodin Fadul

Service in this store is horrible. First, as you arrive you stand in limbo as no one tells you the order people are being helped in. Its up to yourself to figure out who youre being serviced after. The employees have no sense of urgency whatsoever, even after seeing there were 5 people in line, they seemed to be fluttering around with no one to tend to. The manager just stood there counting us in line (really, he actually did it several times, for no apparent reason). A lady confronted him with all of this and he acted as if he did not care at all. GO ELSEWHERE FOR SERVICE.