Verizon Wireless Retailer, Wireless Depot

Category:	Cell Phone Store
Address:	16-31 NJ-208, Fair Lawn, NJ 07410, USA
Phone:	+1 201-796-0070
Site:	vzw.com
Rating:	4.4
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 11AM–6PM

Location

Photos 8

Reviews 16

Keith koeppel

I have been a customer of this location since its opening, and they have the best service of any verizon store in the area. The guys here have gone above and beyond to ensure that my complex business account is managed to my personal standards. They take care of the little things, such as responding to technical questions at any time and notifying me whenever there are savings benefits for my account. I travel nearly 30 minutes just for the quality professional experience here. I have sent many of my connections here for their wireless needs, and they have all been happy with the personal service at this store.

Gail Olson

My first visit to get an new I phone was somewhat crazy. It was very busy and the salesperson seemed rushed. So much so that he did not set the phone up correctly. Thus a day later the phone did not work ( earpiece defective) and the battery lost power in 5 hours. I took it back and saw Jorge (not sure of spelling) who was fantastic. He checked the phone out and confirmed it was not working. He got me a new phone a new case and even set up my hands free in my car. He was friendly and very helpful. If he had helped the first time. I would have given them 5 stars. Once again see Jorge if you go

Tom Brown

DO NOT BUY EXTENDED COVERAGE ON PHONE!!!!!!!!! THEY TELL YOU THE PHONE IS COVERED IF IT FALLS IN WATER, GLASS IS SHATTERED, LOST, ETC..... WHAT THEY DONT TELL YOU IS THERE IS A REDICULOUS DEDUCTIBLE YOU HAVE TO PAY FOR IT. THEY WANT ME TO PAY $165 TO HAVE THE GLASS REPLACED ON A PHONE, WHEN YOU CAN GET IT FIXED AT THE MALL FOR LIKE $60...... WHAT A JOKE!!!!!!!!!! THEN THEY TELL YA GO TO THE MALL TO GET IT FIXED, BECAUSE ITS CHEAPER!!!!!!!!! WHAT A JOKE!!!!!!!! THEY NEVER ONCE MENTION THE DEDUCTIBLE WHEN YOU BUY IT, IT ALL IS PRESENTED AS IF IT ALL COVERED AT NO CHARGE..........

Tiff Tiff

I had a huge mess with Verizon. A family plan eligible for an upgrade with no phone but my account reflected I was on a device payment plan IF THAT MAKES ANY SENSE which it surely didnt to me I went In to this store and it took her 5 hours to help me, she never gave up, she called and called she stayed after closing and her colleagues even stayed to make sure she was ok LEILA A. Took over my problems and made them hers needless to say, THIS IS MY PERMANENT VERIZON STORE. Thanks to all you guys whom helped us that day but special thanks to LEILA

Rachel Goedecke

I have always had bad experiences with Verizon and I was about to switch. I went into the store to cancel my lines, however since the customer service in this store was so amazing I ended up renewing my contracts. They were so understanding about my frustrations and made me feel that they really cared and felt bad about my experience. Even though it wasnt there fault they were so apologetic as if it was. I would only recommend this store for any Verizon needs. The absolute best Verizon Store ever.

Jorge Alonzo

DO NOT GO HERE. I REPEAT DO NOT WASTE YOUR TIME. Worst verizon rip off store ever. They sold me a refurbished phone and lied about it!!!! I paid full price for a brand new phone and later found out it was refurbished!!! If you bought a phone from here GO CHECK! What a bunch of SCUMBAG LIARS! If youre going to spend the money on a verizon phone go to a REAL STORE. A mistake I will never make again. Will be telling EVERYONE in the area STAY AWAY!!! GO TO CORPORATE LOCATION-- A REAL STORE!

Robert Applegate

One of the best Verizon stores I walked into. My contract was almost up and I walked in to ask a question about the edge plan, Sam and Bryan were very helpful with all my questions and answering them in a professional manner. I had an I phone 5 and wanted to upgrade, I walked out with a Samsung Galaxy S 6 under the edge plan and I couldnt be more happy with it. 5 star store in my eyes and the employees are very respectable. I would refer this store to anyone.

Jordan McDonough

To be honest, I hate the process of having to walk into phone stores and trying to fix a broken phone. This retailer made it extremely easy to trade in my old phone on a newer one, and even helped me bring down the price despite the fact that they could have charged me a lot more. The workers really seem to care about the customers satisfaction. I would go back to this wireless store just based on my experience at this depot.

Jody Small

I was dreading the purchase of a new iPhone thinking it would take forever, I would have to wait on line and that it would just be a hassle! WOW! Hats off to Michael Hejzyk at the Fair Lawn Verizon store! He was professional, patient and a pleasure to do business with. We were able to get our new phones quickly and hassle free! Michael explained everything clearly. Thanks for making this purchase so easy and enjoyable!

brooke layne

I recently visited this store after moving to the area. I could not have asked for a better experience!! The store associates were extremely knowledgeable and professional and were able to resolve both my account-related and device-related issues, even after the store in Paramus said they could not. They also have a wide selection of cases and accessories. I will refer anybody I can to this store! Thanks :-)

susan goldstein

Staff in this store are amazing they are very kind and take time to make sure i understand what i have , the staff are very knowledgeable professional and very friendly, i usually deal with Abnel but he was off and i did not expect to get the service that he gives. 10 out of 10 to these people. I will refer them to anyone verizon or not. Thank you guys for an amazing experience!

Talin Afarian

Terrible customer service. Did not listen to all of the information before "diagnosing the issue" and trying to sell me something that was way overpriced. I could hear over my shoulder another woman being shouted at regarding which plan she should buy. Not encouraged, literally being yelled at. I was uncomfortable and left as soon as I could. Wont be going back!

Victor Girdwood

This store saved Verizon for me, they gave us a great deal on a family plan with 4 top of the line phone and even taught my computer illiterate father to use his, he had an incident where his screen protector broke, they replaced it right away for him. Great customer service, highly recommended

Cindy Blenner

I just had a wonderful experience purchasing a new iPhone 7 at this Verizon wireless depot. Sam took his time setting up my new phone & showed me all of its features. I have used this store to purchase many phones over the past few years & each experience has been wonderful! A+++++

Sandra Pica

My experience upon entering the Verizon store was a pleasure, the people were extremely helpful and very informative. I did not feel pressured at any point. They were very professional and I highly recommend this store for your Verizon experience.

Erica Bier

Bryan is the best!! He helped me out with a great deal on the new iPhone6 (+ a case & glass screen protector) when it was literally sold out everywhere else. Ive recommended my entire family to him for new phones and will continue to do so.