Verizon

Category:	Cell Phone Store
Address:	901 Haddonfield Rd, Cherry Hill, NJ 08002, USA
Phone:	+1 856-910-7952
Site:	verizonwireless.com
Rating:	2.8
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 8

Reviews 22

Manda Ski

This store is a joke. Went in seeing if my plan could upgrade and they said nope. Asked about the edge plan they said nope. Was very disapointed. A Manger walked over and asked what was going on and when we told him he pulled the sales guy in the back. A few mintues later they came back and said we could pick out any phone in the store for free you just have to get a new tablet. Well in the end it ended up costing us almost 600 dollars. Also we are paying for these phones monthly. Argued with them for like two months. They know what they were doing. Spoke with a lawyer and it is not worth the money of a case. For now on whenever I got into a verizon store I will record every little thing.

t down

This store is a joke... brand new droid maxx out the box the 4g dont work go there to get a new phone as i was told by the tech support on the phone alls they do is changed the sim card, next day 4g still dont work, thank god i called tech support and they told me about the 14 day gareetue dealm where if tyour phone dont work as soon as brought you can get a new one for free no matter what, they didnt tell me that in the store cause they wanted me to wait until 14 days was up then would try to rip me off and pay extra money for a new phone. Verizon is a joke I hate it and cant wait to be back with at&t Im pretty sure a phone with them will work right out the box.

g klurfan

The best experience in an electronics shop ever.Went on a Sunday just after they opened. One sales person open the door gracefully, and Victor took care of my problem immediately: : I was very frustrated after buying a new Samsung Edge 7 phone, and a constant pop up message was irking me. I had spent two hours with Verizon Customer service on the phone, and nothing changed. Victor immediately identified the problem and came up with the solution of changing the SIM card, and now my phone works perfectly. People at Customer service had told me to get a new phone or to go to Best Buy to get new software! I strongly recommend this shop and salesperson.

Jenny Pike

It was a busy Saturday, I understand, but I had a toddler and a baby and a broken phone and no way to even contact my husband or anyone else. They kept saying I had to wait, said it could be 20 minutes or more and wouldnt even let me use the phone to call my husband or Assurion to place a claim over the phone, because i pay for insurance each month for this very reason. Just heartbroken over they way they treated me, like i was crazy or something. Obviously no one in there understood what it is like to have children and not be able to call 911 in case something happened.

Michael Cornely

Went for service for my iphone, waited for an extra 20 minutes because the service person mis-entered my name into their waiting line (thanks for that), was told that they could not (would not) replace my phone in the store, but they would overnight it to me, and it would definitely get to me by 7pm the next day (I asked again just to make sure). 7pm rolls around the next day, no iphone. I call up to see whats what, and Im told that it will definitely be here by 7pm the NEXT day. Without a phone for two days because they are apparently out of iphones. Great.

George Bedford

Visiting this place with my wife further reinforced in my mind what is wrong with the BIG cell phone carries. Im on Google Project Fi and i have never had to deal with sitting in a store while the employees just stared at me. Not sure what they were doing but I sat there for 30min and all i needed to do was pay off her phone. I couldnt do this on the phone nor could i do it online, Im assuming so they get me in the store to buy a new phone. Went to Best Buy and guess what, Samsung was running a promo that got me a new 32" TV for my time and trouble.

Sharon Schatz

Disreputable business practices at this location. I was told that I was purchasing new phone on trade-in deal only to discover salesperson processed it for monthly equipment charge when I received first bill. I was advised that accessories were free and to pick out new case and was also given car charger (neither were requested) only to be informed by Verizon customer service that it was paid for out of trade-in credit. Presently dealing with customer service to seek remedy. Dishonest, unethical treatment here.

Hery Bonilla

I DO UNDERSTAND UPS AND DOWNS, ALL BUISSNESS MUST HAVE. I TELL U,WHEN I WALK IN THIS STORE,I SMELL BAD SERVICES,HOWEVER,I WORK AROUND, AND LET THEM KNOW HOW I FEEL,ONCE I PUT STEP IN TO THE STORE. FROM THERE,THINGS GOT TAKING CARE ALL THE WAY. THANKS MISS CALLEN MANAGER AND ALSO BRYAN, GREAT REP. EVERYONE,MUST GO, AND EXPERIENCE THE REAL DEAL, NOT MY REVIEW. :-)

Tyler Love

This place was a complete joke. I have dealt with many Verizons but this one was the worst on the list. There was about 3 customers, and 5 staff which is not a bad ratio. After an hour and a half wait we decided we would not be buying 5 new iPhone 7s here and just left to go else where. Never again.

Myles Geiger

The worst customer service Ive ever experienced. My phone was clearly under warranty and acting up. The rep Brian treated me like I was incompetent and was ridiculously unprofessional. I use my phone for my business and now Im losing money. Dont go here.

Nate Kott

Brought in a Nexus 6p and a 5x for myself and my fiance. Rep was able to activate them both onto my account with no problems. He even went out of his way to dig us up an old promotion so we saved $20 on our activation fee. Great experience!

Cathy Kernan

Particularly want to thank Nick P. who was our sales person. He hooked us up with excellent suggestions how to lower our company costs and get better value for our dollars spent. Thanks Nick P.

SMW III

Average 45 minute wait after checking in. Be sure to specifically ask a Sales Rep to check in. Being understaffed, they are too busy to realize that you didnt sign in.

Kevin Pozniewski

Always really busy and the last time I was there it was over an hour wait. They dont really seem to be in a rush to help customers.

Ryan Ostrow

The staff was knowledgeable and helpful. They helped me get my new phone and plan and get on my way quickly.

Abraham Tran

Clean, friendly Verizon. Service is a bit slow though because it can get busy with a lot of customers

Matthew Soper

Not worth it. They just wanna make money but dont really help you out when you need it

Flavian Mattos

They messed my account. Worst place to be. Dont go there

Kelsey Hoffman

One of the most cheerful Verizon stores Ive been in.