Best Buy

Category:	Electronics Store
Address:	274 N Plainfield Rd, West Lebanon, NH 03784, USA
Phone:	+1 603-298-7353
Site:	stores.bestbuy.com
Rating:	3.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 4

Eric Baughman

Short Story: Best Buy pushes Geek Squad but they dont stand behind it! Now I dont stand behind Best Buy and I recommend you dont either! Customer loyalty is gone, but I guess thats not new. Ive gone hot and cold with Best Buy over the years. Theyve done a better job with in store assistance lately, as it used to be you couldnt find anyone to help you. However every time you buy something they push the Geek Squad protection which I strongly recommend against purchasing. Based on my recent experience, I suggest you dont buy anything from this company. On my phone upgrade 2 years ago they said they couldnt cancel my existing Geek Squad plan and said Id need to do that independently though an 800 number, which was ridiculous as I set it up in the store to begin with! So I had to carry 2 plans until I canceled the old one. I should have learned then. Recently my plan expired on my 2 year contract, and 3 days after the expiration both my phone and my wifes were both close to dead. Batteries werent holding a charge, all kids of little things....Can you say iPhone planned obsolescence? But since my plan expired my Geek Squad protection expired as well, so they couldnt fix them. In fact, theyd pushed the benefit of the Geek Squad in store service when I bought the phones and now its all handled online . Thats a nice bait and switch. A brief ray of hope was a manager offered to escalate things for me and promised to call back in 15 minutes. No call back. I called the next day, and got her with an apology and a promise to call back with an update. Days go by, no call back. Then a few calls and cant get that manger and no return call to my message. I finally get another manger who advises me that theres nothing Best Buy can do. I paid for 2 years, 2 phones, and the Geek Squad accepted my auto pay every month but when the time came due there was no notice of cancellation. Oh, that would have alerted me that my time is running out on my coverage so why on earth would they want to do that? Well, actually they offered to give me a break on accessories if I upgraded two phones. Really, a deal on junk screen protectors and a over priced cases? I actually got suckered into screen protectors on my first iPhone purchase and they were junk. Well, bye-bye Best Buy...No more purchases from me. Ive bought a ton of stuff there. Ive shared my positive experience in the past, now I will share my negative experience and I will move on to many alternatives in the marketplace. I suggest you do too.

Trista Milone

Absolutely the worst experience I have ever had. I wish I could give it a negative star review. My experience began on December 4th. I stopped in to buy a car stereo for my daughter for Christmas. I was told to go to the service desk to set up an appointment to have it installed. Sounded easy enough. We were there waiting for 1 1/2 hours. No lines, as a matter of fact the store was almost empty this was at around (7:30 PM). So once they finally figured out how to schedule the appointment they ordered the stereo to make sure they would have it there for the day of our appt. on the 14th. We showed up for the appt. only to find out they did not have the dash mount or the wiring harness to do the install the man who scheduled the install was standing there and my husband pointed him out to the manager as being the one who set it up and was suppose to order everything, he looked at my husband and said NOTHING, no "sorry" he just stood there with a stupid look on his face. Mind you we are 1 hour away from this store. So obviously upset but wanting to get this in before Christmas my husband reschedules the install, he had them order the parts needed and charge it to his card along with the stereo and the install price. The day of the new install 12/17 I decide to call and ask them to have all things in their hand to make sure they had what they needed before we got there. Nate the guy who installs the stereos was very helpful and went on the hunt for the stereo. The other parts were in but guess what... They sold our stereo that we had paid for. Nate was amazing and seemed very upset that their General Manager who was the one who was "making it right" for us F***ed it up AGAIN!! This store should just shut down all together. It is filled with rude and incompetent people, and dont even bother trying to call them because they dont answer the phone unless you let it ring for 1/2 hour or more, I am not even kidding about this part! Now we will fight to get the charges taken off my husbands card. He will drive and hour there and back to have this taken care of because they do not answer their phone!

Larry Lowndes

At the time of this writing, two 1-star reviews have been left within the last week for this Best Buy location. I can understand the reviewers frustration, because Christmas week just ended. Like almost any retail location on the days leading up to Christmas, service was not indicative of what its like during the rest of the year. There were many customers there who were not regular customers. They were only there because it was Christmas week. I believe their expectations were not realistic considering the time of year. I believe the consumer needs to take on some of the responsibility for becoming knowledgeable about products before showing up to a scene that resembles a free-for-all. Maybe having worked retail in the past gives me some perspective on what its like to deal with the public during Christmas week. On one of my visits here in the last week, I had the attention of a fairly new employee who was doing his best to help me. As we discussed options, we were interrupted by rude lazy shoppers asking for directions to sections of the store that were clearly labeled had they bothered to look up at the signs hanging, such as COMPUTERS, PHONES, PRINTERS etc. No "excuse me" no "thank you" no courtesy or respect whatsoever. Working an eight hour shift in that environment would be utter hell. My rep did the best he could and maintained a helpful attitude throughout the visit. Hes probably in PTSD counseling this week. During the rest of the year, I have no issues whatsoever. Most often, reps know what theyre taking about, and when they dont, they go get someone who does know. That can only happen when its not crazy with frenzied shoppers ripping open product, picking up items and setting them down on another shelf,etc. I shop here regularly and I shop online. When I need advice, I stop in BB and get the help I need.

Ken Reed

I hate this store and will not be back! I went in to get a projector which was $1500 and first I couldnt get anyone to tell me if they even had one in stock, then I was asked to wait for a more knowledgeable employee. So I waited. The guy that finally came had been pulled from appliances and had no idea what I needed. He then got a ladder and proceeded to try to get down literally 4 different models other than the one I had asked for and I kept telling him it was the 3500 read the box. After I finally got the item we went over to buy it and I had grabbed a blue ray player to go with it making my purchase $1629. Even with the difficulties I was super happy with my purchase as I made my way to the door until the security guy stopped me and asked for my proof of purchase! His whole attitude accused me of being a thief! I showed him the proof and then went straight back to the service desk to return everything! I have been shopping at this best buy for years and the associates know me pretty well, I couldnt believe that after dumping an average of $5000 a year into that place they would treat me that way! I was furious and my brother even cancelled his best buy card right there at the same time! Tell me again why local retailers are losing out to online sales!? Amazon will thank them for their business! All of it hopefully!