|Address:||105 Hanover St, Lebanon, NH 03766, USA|
|Working:||9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–1PM Closed|
My wife and I selected Cabinet En-Counter based on the numerous positive reviews of Katie, the designer that customers raved about. In our experience, Katie was generally unavailable, either being on vacation multiple times in a sixty day span, or away at design conferences. Bob, the owner, made regular excuses about how short-handed and overworked they were when we brought up our concerns over missed deadlines and incorrect configurations, but offered no alternatives except for his guarantee that we would be happy in the end. Well, Im certainly happy that this experience is behind me, especially after spending nearly a week with a non-functional kitchen due to missed deadlines. Because of Katies unavailability, my wife ended up coordinating all of the work with our contractor, and wound up selecting most items in the design without Katies guidance, including, all plumbing, all lighting, and driving an hour to the stone cutter in the eleventh hour just to make sure the countertop color was correct after a botched delivery date was mishandled by CE. When the cabinets were delivered, there were major issues with color inconsistencies, and instead of jumping to make sure we were happy (a promise often spoken of) we were given extensive run-around and we ultimately gave up fighting just to have a completed kitchen, which still wasnt completely finished for three weeks past the deadline. Cabinet En-Counter never took accountability on any of these issues, and instead, in a truly ludicrous moment, the never-present Katie argued with me that I should have been more involved in the process. I reminded her that my part of the process was paying for her engagement as the project manager (though admittedly, in terms not nearly that polite). I would recommend looking elsewhere, even at the much-maligned Home Depot, for your kitchen and bath design and remodeling.
My husband and I had a very positive experience with Cabinet En-Counter. We undertook the renovation of the kitchen and bathroom/laundry in our old farmhouse. Lauren Nelson, kitchen and bath designer, worked with us diligently. After the initial visit, she stopped in many more times to go over design layouts and ideas, guided us through the myriad of options for cabinets, appliances, cabinet hardware, countertops, colors, etc. She also connected us with a good construction company that was able to perform the work in the timeframe we desired. Cabinet-En-Counter, in addition to all the cabinetry, also offers the service of ordering appliances and fixtures at competitive prices, storing in a warehouse until the project is ready for appliances, and delivering. Lauren stopped in several times as well during the project, answering design layout questions and handling any problems that inevitably arose. We are very pleased with the outcome and extremely satisfied clients.
Susan and I want to thank the Cabinet En-Counter, Bob and staff for the friendly and professional service that they provided us with our recent granite counter purchase and instillation. We chose the Cabinet En-Counter for one important reason, personal service !! They provided us with all of the necessary information that we needed to make an informed decision regarding this important addition to our new kitchen. When there was a problem with the initial granite slab Bob was right there to follow through until he approved the final product. This was a positive and rewarding experience start to finish. Great service, Great products, Great price !! Thanks Bob and the Cabinet En- Counter. Doug and Susan Falzarano
Cabinet en-Counter gave us a very competitive price, and the workmen did a reasonably good job. However, a couple of very minor alterations during the templating resulted in unreasonable surcharges. Follow-up on minor matters was, to say the least, lethargic, and a seam that we conceded (out of convenience to the company) to be made in a certain place was made elsewhere. When we pointed this out to the owner of the company, he acknowledged the error, but he did not offer remedial measures -- and he refused to budge on the unreasonable surcharges.
I approached three different companies about renovating my kitchen. The Cabinet Encounter was by far the most responsive. They have a terrific selection of products, a lot of know-how, and easy one-stop shopping for everything you need, including appliances. I am so pleased with how our kitchen came out! And the down time was only four weeks. I hear lots of stories about kitchens being down for much longer than that. These folks are really great!
The Cabinet En Counter is the best! Bob and Nancy are very knowledgeable and professional. They were extremely helpful in every aspect of my kitchen remodeling project. As the project moved forward I felt more like family than a client. If you want great pricing, quality workmanship, a happy smile, and prompt and friendly service. The Cabinet En Counter is the place for your next Kitchen or Bath project. I highly recommend the experience ...
We had a great experience with Bob at Cabinet En-Counters. The fact that they had the two ranges that we were considering buying (along with several others) hooked up and ready to demo was a real draw. We made stir fry and cookies! We could have purchased here in Burlington from a local dealer, but went with Bob because of his enthusiasm and customer service. Great place!
I am a business owner and frequently do work for Caninet En Counter. They are a very easy and approchable company to work with and for. I reccomend them for any cabinetry and appliance jobs or questions. You will not be dissapionted with their top not design team. I look foward and will continue to keep these guys as part of my business venture.
Enjoyed working with Bob and staff at Cabinet En-Counter as he was most knowledgeable and patient and provided a terrific product that is serving us well. We recommend Cabinet En-Counter highly.
A Private User
The Cabinet En-counter has first class product, a friendly staff and they build beautiful kitchens and baths!! Theres no place like it in the Upper Valley.
Excellent customer and design service from start to finish. Everything looks amazing and the quality of the product shows!
Lauren has been great to work with, she is very knowledgeable and makes the remodeling process easy and fun.
excellent service! Bob knows his appliances!