BMW of Henderson

Reviews 3

PE

Pedro Cervantes

ABSOLUTE WORSE! I went in to this dealership to trade 2 vehicles in last year when my spouse passed away. I did not need 2 luxury vehicles and decided to get one vehicle that would suit my needs. I actually worked with Rose and Eric the general manager. I traded a 2012 Audi S4 and a 2009 BMW 128i for a 2015 BMW X1. They did not have the color I wanted so they ordered one from California and told me they would allow me to drive one of my previous vehicles as a loaner until my new one arrived. A couple weeks later when it arrived, it was the wrong vehicle. I was immediately informed that they could not really order the other one, and they assured me that the vehicle I was purchasing was an AWD. Eric in order to save the sale told me that he would actually give me 6 free years of Sirius/XM radio and also knock 4k off the price of the vehicle. Since I was actually a little distraught still from the loss of my spouse and did not want to be making 2 vehicle payments I decided that I would take him up on his offer. I was assured that this vehicle was AWD but found out a couple months ago that it in fact was rear wheel drive. Funny how Rose could lie to me and assure me that it was AWD! My Sirius/XM subscription ended at the end of September and I called Rose to inform her that I would need them to reactivate it and she explained she remembered the 6 free years and would have to contact her boss, when she called me back she informed me that she could not honor that promise because some other manager said it was not possible. I asked her why she was not talking to Eric since he was the one that handled it. She then proceeded to play the "everyone is in a meeting" or "everyone is on vacation" or "the BMW rep cannot be reached at this time". ALWAYS an excuse!! I even have a few emails indicating where she remembered the 6 year promise. I realize that the cost of this membership is not that much but it is the fact that they promised something and then a year later did not follow through! One point I did speak to Eric who felt it perfectly acceptable to yell at me and tell me to stop being "cheap" that the membership for Sirius was only like 100 per month but when I told him it was the principle and that he lied to me and I feel like they pulled one over on me, he assured me that he would make sure this would happen and he has never lied to me! He explained that he would get everything working and have Rose contact me back once everything was accomplished. Rose informed me that everything would be taken care of after the new year and when I called her back today and wanted to know what was taking so long, keep in mind I did get sick of not having Sirius so I did purchase another membership, she told me that they could not do the 6 years, never apologized, and told me at this point that was never promised to me, even though I do have emails where she admitted that it was and had told me over the phone several times that she remembered. I called her a liar and hung up, I was so angry I wanted their corporate number because I wanted to make a complaint so I called back and the elderly lady receptionist would not stop talking enough for me to ask my question, she put me on hold then the call was disconnected. I called back got someone else who immediately handed the phone to Eric, he refused to provide the number to his boss or his name and said I could look it up myself because he refused to give it to me, began raising his voice telling me to take a deep breath and calm down. He told me that no one ever wanted his bosss number so he would not provide it and then told me to stop calling and hung up on me.

MI

Michelle Balicki

I rarely write reviews. I write them when my expectations have clearly either been surpassed or when they have come in far below what I had hoped. So in this case, I have to admit, my experience was quite underwhelming. 3 stars is generous, although I did that because even though I wasnt happy, they didnt necessarily DO anything blatantly wrong, other than not meet my expectations. Ive bought plenty of cars in the past. Ive bought new and used. I purchased a used Infinity 3 years ago and had a way better experience than this one. When I walked into a BMW dealership, my expectations immediately went up, as they should, correct? I found the car I wanted online. I called and spoke to a rep there and basically handed her this sale. I came back the next day to drive it and was ready to buy. She was nice, but even thats stretching it. I was never once made to feel like an important customer. We were there through dinner time and although we were offered a bottle of water, my husband had to find a vending machine for a snack. Ive been offered full meals before waiting for paperwork on a car purchase. So, we were made to wait, as usual, but were left for long periods of time without knowing where we were in the process or what was happening. Our sales person was not attentive. She barely seemed to care. Again I say, this sale was handed to her. She had to do nothing to make it happen yet acted as though we werent important. And then there was the finance guy. As always, they are your best friend until you say no. We were chatting and laughing and then once we declined additional warranties, he barely looked at us. The friendliness was gone. We did our paperwork the first night but had to come back the next day and after we finished with finance, we basically just wandered out. Our rep was no where to be found, and we just left. She did call me the next day to apologize, but it wasnt like saying goodbye would have improved this much. It was all VERY weird and I certainly did not feel like I was at BMW. There was absolutely NOTHING about this experience that would bring me back. As a matter of fact, I cant think of a worse car buying experience, only because of the expectations I had. I dont have the same expectations from Toyota, although when I purchased from them, they were great! Maybe they treat all their pre-owned car buyers like this and maybe you have to buy new to get their attention, Im not sure. But I will not go back and I was not satisfied.

GE

Genesis Bautista

So I came here today to get my BMW serviced because the check engine light randomly turns off and on by itself. When I called a week in advance to make my appointment, I was told a rental would be provided to me Friday. Well I get to my scheduled appointment @ 12pm and was told that I would be charged $90 for diagnostic to see what was wrong with my vehicle, because my 1 year warranty had JUST expired. Or I can waive the diagnostic fee and sign a paper if any repair thats $200+ Ill agree to pay. I dont have a problem with this. But the last time I was here with the same tech Daniel, I told him that the engine light turned back on literally the NEXT DAY after getting it serviced in MAY. I have a very busy schedule and Daniel told me not to worry. To bring in my car back at any time and he would take care of me. Now Im being charged for something that was never properly taken care of back in May. It only gets worse. So I agree to pay, and Im ready to leave with the rental I scheduled in advance to use and Daniel tells me they dont have one for me?? He tells me to return and he would give me a call back no later than 230pm to come back for car rental. At this point, I express to him that I really need my car fixed today because I need to renew my registration by July 30th and since my engine light is turned on, it wont pass the required DMV smog test. He reassures me to just come back and itll be fine. Well 230pm came and went. I NEVER heard from him. So I called BMW and I told the receptionist about my issues and how stressed I am about needing my car serviced ASAP. She told me Daniel was on the other line and he would absolutely call me back. Well no, he never did. Nor did anyone for that matter. Now Im screwed with trying to find somewhere else to take my car and make sure my registration doesnt expire. Im very disappointed in the service I was given, or should I say lack there of. I just bought another new BMW from them a little over a month ago, so I would expect better service for a very loyal customer like myself. Theyre more worried about harassing you to take a survey and give them 100% customer service score, than actually providing that. I will have to rethink any further vehicle purchase from them. Very, very disappointed.