Youngblood Powersports - Indian Motorcycle

Reviews 6

EX

Exposing Liars

Bait and switch place. They advertise motorcycles that they dont have in stock, just to upsell into a newer or more expensive model. Theyve had stock# URA000381 and URA000384 on the website since at least march, 2017. Finally bit the bullet the first week in June to go in and see about buying one only to find out they dont have them. Sales guy (Mike or Michael--said his name so fast I wasnt sure which) got pushy trying to upsell into a new one that I wasnt interested in. I asked when the advertised ones were sold and he said he wasnt allowed to say. When I said I was only interested in the ones advertised on the website, the guy got rude and dismissive. He was more than willing to upsell into one on the floor that was more money. Terrible in person experience, wont go back and tell everyone I see out riding to stay away. Mentioned my experience to my service guy at Chrysler while getting my Jeep serviced and asked if the businesses are related. He said they were and its not the first time hes heard complaints about the powersports dealer. On a whim, checked their website tonight to see if the sold ones had been removed, and they hadnt. Its not rocket science to update a website and remove sold inventory. If this is how the Youngblood corporation is doing business now, My next vehicle wont be bought from them. Looks like the Jeep will be traded for a Chevy, and the Suzuki for a Triumph or Honda.

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GR

Gregory Vescuso

I bought a 2016 Scout in April and all the sales dept. was very helpful. It took me a month of my wife trying different used bikes because she decided to get a Scout because she didnt want to buy new, and then I had her ride my scout one day and she said it was a perfect fit for her. So we went back and she picked out a 2017 icon. Everyone went out of their way to help and Chad got her the reduced reach seat out of parts and put it on the bike for her to see how see likes it. So she left with floor boards, reduced reach seat and the small windshield. She says the bike is set up perfectly for her.The dealership has had some growing pains and since is on their 3rd service manager so dealing with problems has been a little difficult, they do finally get the problems resolved but they need to work more on turn over. I have had a clutch cable break on my bike at 5,000 and it took almost a week to get the part, but it was over 4th of july. I have since had tires put on and they got the bike back to me quick. Im still working on them looking at my top end being too noisy, hopefully it will be adressed soon. I cant tell you how friendly everyone is whenever I come in they do try to treat you like family, they just need to not have so much turn over in the service dept. 2016 Scout 6,200 miles in 3 months.

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MI

Mike Dick

Only reason i am rating so low is because it is not possible to rate below 1 star. Took my 2007 victory in because it had a bad fuel pump. They replaced the battery, one spark plug and the fuel pump. When i picked the bike up i took it home and parked it in the garage for a week and when i went to ride it again it again acted as if it had no fuel. So i did a self diagnosis and found i was now leaking motor oil out of the oil sensor, (which she has never leaked a drop before) had a cut gas line and missing a bolt to hold my gas tank to my frame. When i inspected the 2 week old fuel pump youngblood installed it was broken and floating around inside the fuel tank. Put the new one in myself and immediately contacted the GM at youngblood with the receipts and broken fuel pump. He assured that i would be taken care of and customer service was of the utmost importance at youngblood power sports. Two weeks go by and nothing. Went back in he claims he lost my info and needed it again and promises ill get a call first thing in the morning. Been three weeks and still no call. Never doing business with any Youngblood dealership again.

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RO

Roman Zind

Terrible customer service. Staff is unwilling to help and seems bothered when you ask questions. Most of the employees know very little to nothing about the products they sell. Make sure to do all your reaserch before you enter the store because your questions will not be answered clearly or in depth. I went in to purchase a helmet after narrowing my decision down to two different models I asked to speak to someone about the major differences. The lady I asked barley looked away from her computer long enough to say "go talk to them" and pointed towards the parts desk. I went to talk to the parts desk and neither one of the employees knew anything about the helmets. When I asked for help they seemed annoyed and bothered. After researching it myself I chose my helmet and went to buy it. Had to stand around waiting for 20 mins before someone let me purchase the helmet. Its a clean store with a lot of bikes. Not very many accessories or gear. But the customer service is absolutely terrible. Next time I need something I will drive the extra 40 mins to the next nearest motorsports store.

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JO

John Goldsmith

Horrible experience dealing with sales staff. Had to go look for first salesman and found him on the internet and not friendly at all. Inquired about the motorcycle I was interested in and he gave me their price. I later came by with my trade and the 1st salesmen walked by me twice without an acknowledgement. I then looked for a different salesman. The second salesman was uninterested and did not offer a test ride of the bike or anything. The bike was on the showroom with a dead battery as well. This was a 2015 Harley. About an hour later he finally gave be a price on the trade. Have no idea what took that long. I did not agree with his trade value and he just walked away. No thank you for stopping in or sorry we cannot offer more. He walked away. Little did he know that I would have kept my trade and purchased for cash. I will never walk into this dealer again. Horrible customer service even before a purchase. Cannot imagine what it would be after.....

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BR

brian slater

EDIT: After leaving this review, someone from the dealership called me the next day, and they overnighted the key to me. THANKS!!!! I gave them 1 star because they do indeed sell motorcycles, and another star because I was satisfied with the finance guy, and the price of the bike. No stars for their customer service - didnt help load the bike, the sales guy I dealt with, i wouldnt say he was exactly rude, but not a pleasure to talk with either. I asked them about the battery ( a 2015 model, sitting on the floor for two years, and they assured me it was fine... it isnt. Asked about a second key, and after 6 weeks of not hearing anything I call and am basically told to kick rocks.) So... I was in and out, they did sell me a motorcycle i wanted at a good price, but I cant say I was blown away by their customer service.

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