Verizon

Category:	Cell Phone Store
Address:	11493 Olive Blvd, Creve Coeur, MO 63141, USA
Phone:	+1 314-993-4300
Site:	verizonwireless.com
Rating:	4.1
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 11AM–6PM

Location

Photos 14

Reviews 26

Carlie Pinkston Schulte

I had possibly the worst customer service experience of my life at this store yesterday. I understand that if you treat those employed at an establishment rudely, you can expect to receive some animosity in return, but I gave a certain emoloyee named Andrew absolutely no reason to treat me with anything but utter politeness. Andrew was incredibly rude and condescending from the get go. Upon entering the store, I simply told him I was there to return a phone case. Andrew immediately rolled his eyes at me and said, "okay?". From that moment forward, nearly every word and action coming from him was equally rude and condescending. I cant believe someone who is the prime example of the exact opposite of good customer service could be employed anywhere where it is required. I have never been treated this way as a customer before in my life and I hope some action is taken to eliminate this problem in the future.

A Private User

ZERO STARS. I had multiple problems with this store. They "tried" to fix a phone I had that was malfuctioning... Because of their negligence, we ended up having a 650.00 "equipment charge" on our bill. This was due to the store NOT FOLLOWING procedure when we returned a device. After literally MONTHS and hours on the phone with customer service, we tracked the problem to the STORE. In the midst of all our problems we dealt with the store manager, who was a total jerk. Twice we asked to speak with him, and he REFUSED to come out of his back office. Never go to this store. I love Verizon. Their customer service is great over the phone. But this location is a bunch of liars and I will NEVER EVER step foot here again. If you need a phone. DONT go here unless there is a sign that says "UNDER NEW MANAGEMENT".

Ramsey Ramsey

I went to this store today to switch to them from Sprint. The staff here was friendly and patient because it took a long time for Sprint to unlock our phones. The products they carry is more costly than if you bought online but you are paying to get it now. They carry a large selection of phone and accessories. Verizon may cost more than Sprint but you are paying for better coverage and faster speeds.

Rebecca Brockett

Ive been here before and gotten great customer service but on this visit they said there was a 20 minute wait, we waited an hour, and a sales rep blatantly, I know because we were next, took a friend next out of line instead of us and there were four people waiting behind us besides.

Brent

Can be quite busy at times but I think thats because they always get the job done. Very helpful and knowledgeable. This is A REAL Verizon store, not just a licensed retailer that sells cheaper quality products.

Tim Rubbelke

Went here to get new phones and switch from our previous provider. The staff was all very polite and took their time to answer all our questions and make sure we got the best price options.

Rodney Harris

I havent even been to the store yet but the phone # listed above is the freaking Verizon computer. Its like they make it impossible to talk to an actual human.

A Private User

I searched for Verizon stores near 63146 in St. Louis, MO. This store is located in NY. The lady I talked to on the phone though was very polite.

Montel Moore

Terrible service, rude, attitudes just because customers just want to find the best deal. Never going back to this location

David Hawley

Its a Verizon store. They sell phones etc. Seems to be a quite a good one, with friendly and efficient staff.

Elizabeth Pease

I think the store did pretty good. Bought a couple of lapdocks from here. :)

Missi Rochman

Always busy, suggest making an appointment ahead of time.

Joshua Dersch

Typically there is a wait as this is a busy place