Verizon

Category:	Cell Phone Store
Address:	13965 Manchester Rd, Ballwin, MO 63011, USA
Phone:	+1 636-227-4400
Site:	verizonwireless.com
Rating:	3
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 11AM–6PM

Location

Photos 18

Reviews 17

Silvia T. Bowman

Stopped by last Friday close to 7pm since Google shows 8pm as their closing time. Well, they do actually close at 7pm. However, Victor Howze was helping the store that day and he was AMAZING!! He tried his very best to help revive my Blackberry but unfortunately there was nothing that could be done. He was able to arrange a replacement phone to be shipped right away and I got it Monday afternoon. Victor stayed with me until 8pm with a pleasant smile and extremely supportive. I will always be very appreciative to him. Thank you Victor!!!!

richard pratt

went in on a saturday afternoon so of course the place was busy. my wait was maybe 10min or so. the staff there was very helpful and even though the place was packed i didnt feel like my service was rushed in the slightest. sometimes lines cant be avoided if you come in at the wrong time in any industry, so i found it very important the staff didnt rush me. I got all my questions answer and my problems fixed in a timely manor. If youre going some place bc theres a problem with your phone service, these guys can handle it very well.

A Private User

HORRIBLE SERVICE!!!!! Bought new smartphone which kept shutting off on me. Spent about 8 trips and many hours with just about every employee there for them to "try" to figure it out. NO such luck. The manager was worthless and rude to work with. The customer service line was more helpful. By the way did i mention, went without a smartphone for over a month after paying full price for one! The manager also told me Droid phones cant save speed dials. Figured that one out on my own. Thanks for nothing.

Brian Arnold

Terrible. New to Verizon. They couldnt transfer my text messages over to the new phone Galaxy S3 to S5. They wasted over an hour of my time with clearly an inexperienced associate. They sold me a new "glass" screen protector and installed it. A month later I go back because it is peeling off and "there is nothing they can do and I need to buy a new one". THEY installed it. What is the markup on that?? $34 out of my pocket and $5 out of theirs to stand behind their work? What a joke!

James Wu

Worst service I have ever experienced out of all the Verizon stores Ive been to. After an hour of trying to upgrade my phone to no avail, (I had to walk out mid upgrade), I have discovered these people simply dont care about their customers. Just awful. The employee I talked to didnt so much as acknowledge my questions and just tried to push for a sale of the phone.

Steven Carrico

Trust the reviews. Lackluster would compliment customer service at this store. Paul, along with looking like the guy on the couch, made the process of upgrading so cumbersome and difficult I walked out mid upgrade. Didnt really seem concerned. If I hadnt had good service from other Verizon stores Id probably jump to another provider.

Robert Cole

Never go to a licensed Verizon store when you can go straight to corporate. Theyve never done me wrong and arent too insistent on trying to upsell you things. The staff is always friendly and even when you have to wait for service its not nearly as bad as some cellphone stores Ive been to.

Velvet Llama

I think its pretty pathetic when they wont sell you a SIM card and a prepaid card without having a phone there with you. But whenever I can go to Walmart and I can buy a SIM card and a f****** prepaid card right then and there and not have a phone and be okay f****** pretty pathetic

Jeanine Smith

The staff is very knowledgeable and they will find the best deal for you. They do not mind if you come in and ask for assistance with the smallest task. If they cannot help you, they direct to a place that can. I love this store!

Caleb Martz

Dont trust their attendant with shoulder length red auburn hair. Told us that our devices will automatically slow down as we approach our data limit. Ha. Been charged overage 4 times

A Private User

Worst service Iv ever had!!!!!! My phone was dropping calls ...guy didnt help just told me to do the factory update .."your contacts will still be there" well nope contacts GONE

seth wiseman

Service is fast and reliable. They put a screen protector on for me and I have never done as bad a job as they did.

William Jordan Jr.

Great service. Its a busy store and wait times are common but they always take good care of their customers.

Brittni Greig

With any problem Ive had since I first got my account Ron has been amazing and so helpful!

Judi Shepard

Very good! Doug was helpful in solving my issues and I learned what to do next time.

Dunder Mifflin

Very nice and fast (they had just opened though)

Abdul Khan

Okay staff. Okay facility.