PetSmart

Reviews 43

DA

Damion Oliver

I built an aquarium for a mouse last week and bought all the supplies for it at Petco. After waiting a week for it to finish drying and the fumes all gone, I was closer to Petsmart today so I go in to look at all the small animals. Off of some advice I had seen given online, I asked if they carried live feeder mice. It was suggested that these are cheaper and could make good first time pets, before buying a more expensive rodent. The associate told me they do not sell them. So I told her I would take one of the fancy mice then. She told me someone would be right with me. I wait 5 minutes, and somebody finally arrives. Kristi, apparently the manager on duty, approached me and asked me to leave. I would not be allowed to make any purchases today. I asked her why, and she tells me because Im going to feed it to a snake. I explained why I had asked for the feeder mice in the first place, but she said that I still couldnt buy anything. So I drove to Petco, got 3 healthier, livelier looking mice than anything you guys had in stock. There was a much larger selection(about 20 to choose from, whereas Petsmart had what looked like only 2 to choose from). And the prices were cheaper as well ($4.49 at Petco, $6.99 at Petsmart). Mice are social creatures and you are actually being cruel keeping the females in cages alone. And I was upset at first, but now Im glad it happened. But I have never been kicked out of anything in my life, and I still am having trouble believing that that is how you treat your customers. The most ridiculous thing to me, is that you sell snakes. But you cant even inquire about live feeder mice without being kicked out of the store. And you also cost me extra time and a gallon of gas to drive out of my way to Petco that day. So I will not step foot in another Petsmart, and I will share my story with my whole family, friends, and any coworkers who care to listen over the next week. I just wanted to let you guys know of my situation, and my frustration with your brand.

---

MA

Matt Hager

I like PetSmart. Join the members programs for savings. Youll pay a little more than the more obscure places for things like pet food because of the convenience and quality of service. Would like to see the inclusion of Banfield pet hospital at this location.

---

TR

Tracy Tran

Employees are very friendly towards our dog we bring in from time to time. For Easter they offer a free photo with the Easter Bunny which is cute. They also do other events throughout the year. I also appreciate how there is an adoption day every Saturday!

---

AA

Aaron Barbee

Folks here are pretty friendly. Went here for flea and tick items, which were oddly hidden in the very back of the store. Kind of hard to find, but we knew theyd have them.

---

JO

John Opager

Large pet store with good selection of pet products. Location is convenient and parking is abundant. Store was clean and employees were helpful.

---

JE

Jeff Fritz

Staff is amazing, and always go out of their way to take care of you even when theres an issue with a purchase.

---

BR

Brian Blackmon

Never had a problem. Use them for dog training and grooming as well as regular purchases like food and toys.

---

SE

Sean Grider

Not a full PetSmart. No Banfield and some items have to be ordered in that are carried at other locations.

---

AI

Aimee Keener

This is where I always take my pups to get their nails done. Great group of people, always professional.

---

JU

Justin Restelli

Prices are high for collars and leashes but their grooming center is competitive with other groomers.

---

LI

Linsey Shaw

My parents adopted a baby velociraptor there. But other than that it a good plave for you pet needs.

---

CA

Carol Rauscher

I have no problem with petsmart, I always found what I was looking for, salespeople were helpful.

---

HE

Heidi Osborn

Everything is great excepts one slow, older female cashiers with a high pitched voice....

---

JA

James W

Good Petsmart. Nice people. Check out their adoption days I believe every Saturday.

---

BR

Bryan Holder

Terrible and over crowded. All the workers are extremely rude and uneducated.

---

KE

Kendal McGraw

Great place for your pet necessities. Friendly staff always willing to help.

---

CH

Chris Wymer

Always nice to go to a Pet store that treats their customers like family.

---

ED

Eddie Trenary

On Saturday, they have adoptions and plenty of puppies to check out

---

ST

Stephica Alisic

The workers are beyond rude. I always leave this place pissed off.

---

BE

Becky L

Always have good deals. Great selection and the items I want.

---

JO

Joseph Cowan

Polite, pet-friendly and dies several rescue-adoption events.

---

JA

Jason Iden

Overall great experiences. Friendly staff and decent prices.

---

MI

Michael Jahns

Poor customer service and no knowledge of stores products.

---

KA

Karen Travis

Staff is always helpful, store is organized and run well

---

MI

Michael Kimmel

Management is helpful and employees are pleasant

---

AM

Amanda Snyder

Usually has everything I want, but wax worms.

---

JA

Jamie Patrick

Great service and very friendly employees.

---

BU

Butch Schrader

They did a good job on my dogs toe nails

---

SA

Sarah Schwein

Friendly service great product selection

---

JO

Joseph Harrison

Ok, but not as clean as other pet stores

---

GA

Garry Fisher

Small store but workers are very heplful

---

LI

lilket2

Always friendly and have what i need.

---

P

P Frisch

The dog food I buy is cheaper here

---

KI

Kim Curtis

Clean and love taking my pet there.

---

NA

Nathan Childers

Love that store really friendly

---

KE

Kerry Vinson

Very helpful and friendly staff

---

SC

Scott Crooks

Anyways friendly to my kids

---

AN

Angela Gadberry

Its convenient for me.

---

KA

Kakos Oneiropolos

Typical Pet smart:)

---

KA

karmann christner

I love this place.

---

LI

Linda James

Always find sales

---

TH

Theresa Mcdaniel

Good with dogs

---

JI

Jim Heidorn

Always helpful

---

---