Category: | Pet Supply Store |
Address: | 13927 New Halls Ferry Road, Florissant, MO 63033, USA |
Phone: | +1 314-830-1215 |
Site: | petsmart.com |
Rating: | 2.9 |
Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM |
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A Private User
The groomer/grooming area spread a serious infection to our cat. We took our cat in to have her nails trimmed, since she fidgets too much to do it at home. She was only handled by one employee, but when we brought her home, her eye was starting to discharge thick tears. Her eye started to look inflamed over the next couple of days, so we took her into our vet. She had a minor strand of Viral Rhinotracheitis, which opened her up for a bacterial infection. She got really sick, and we had to pay some nice vet bills, but she should be okay. It was most likely caused by a groomer not washing up well enough, since we didnt come in close contact with any other animals. We wont ever bring an animal inside this store again. I recommend that you dont either.
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Nicolette Andre
Please never buy a Guinea pIg from this location. I bought two in September for my classroom; one of them died unexpectedly and was replaced by the same store per the policy. Sadly, the replacement has also passed just as mysteriously (even with a vet visit). I called to let them know they may want to check all their guinea pigs and they said they didnt need to and that it must have been something I did. I have two others (from different Petsmarts) in my classroom and the vet checked them very thoroughly and both have clean bills of health. I implore you all to NEVER buy a Guinea Pig from this Petsmart, there are other Petsmarts that give you more help than this one.
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Destiny Barnett
PetSmart Hurt my baby took him to get groomed for his birthday and he hasnt been the same since he came back ! Everybody that knows Snickers know he is a energized dog ! He has been mopping around hiding under the bed and couch he hasnt ate ... he doesnt want to go outside he shakes really bad he cries when you touch it! They even cut the hair on his tail and when i dropped him off i told them dont cut it ! Guess what they did Cut it!! and then said oh it was matted i asked well why didnt you call they sat there with a stupid look on their face! He wont be going back if you love your dog dont take him to PetSmart in crosskeys shopping center!
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shawn shipley
Absolutely the worst customer service and knowledge of their own fish dept. Everytime I visit the fish either have ick or are dead unfortunately for me i had bought an ick fish that ended up infecting and killing my whole tank of high dollar fish. The tanks are very inadequately maintained and cleaned and the employees know little to nothing about any of the variety of fish that they carry and sell giving bad advice to house common pleco in 10g aquariums when they reach up to 15 inches. Never will I support or purchase from this location again.
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Ashlei Forenshaw
I recently took my small dog to have his nails clipped. There were 3 workers in the grooming department, and they seemed very uninterested in my service; one worker asked the other worker if she wanted to do it, and she kept saying, "I guess.. if you dont feel like it." After the worker finished, she gave him back to me. I asked how things went, and she said, "He was okay- he peed on 3 of us." And when I tipped her, she didnt even say thank you (I tipped her $5 bucks. Its $12 to have nails clipped). It was awkward and unwelcoming. Never again.
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Anthony Antle
I stop here to get crickets periodically. Only reason I come to this Petsmart is becuase of its proximity to where I work. Every time I stop in I always have to wait for someone to help me. I am generally a patient person. I can understand having to wait 5 minutes or so, especially when theyre helping a customer; However my waits are usually 20 to 30 minutes if not more, and with no other customers in sight. Customer service is less than satisfactory at this location.
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A Private User
We took our new puppy here a few times to groomed and trimmed and have been treated very poorly each time. The last time we took him in there they did a terrible job on him and cut him in several places. Plus they didnt even trim his nails or bath him which we paid for both. Absolutely horrible serivce in the grooming deptartment all around!!!! The rest of the store and the vet deptartment are very nice and helpful would recommend the store just not grooming.
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Rin オタク
Ive bought 2 hamster from the store, and nothing happened until now, very healthy,active or even more active at night(i cant even sleep beacause the noise lol). Someone said that the store is bad, I told you that not bad, but before you buy you have to look really careful, is it healthy or is it extremely active ? You can ask for handle them to see is it healthy or not. Animal is your bestfriend
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christa castellano
i bought two hamsters two months ago saying that they both were boys and last night one of them had three babies(pups) and i had to seperate the father because he has ringworm on his butt so after school today im going up their to talk to the manager about this. ill never by a pet from them again but im still going to buy stuff from them cause theyre the closest pet store near me.
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A Private User
Ive only had one bad experience with Pet Smart; my dog was cut too deep while getting his nails clipped. Im sure it hurt me more than him. The customer service is always good and they are very helpful. I just honestly wish the store in general had more variety for my dog(pit bull)...other than that, I still go there!
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Madelyn Curry
My puppys cut was horrible, I have a Coton and they are long haired, I took him in asking for a trim and when I picked him up 4 hours later he was bald, it was horrible, I couldve cut his hair for free
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Tina Dickerson
Not really happy at all , after a quick question to the new manager Andy about pricing, he was quick to tell me how messed up the old manager Mary was. Mary happens to be my friend...
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cleo kids
I go there for The Aquatic of the fish thing so so the tanks are not that clean the staff is not that knowledgeable and you always have to wait on somebody to check you out
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Diana Jones
I went in for the all about cats event. The store was handing out lots of free and buy one get one free coupons. Staff was helpful and friendly.
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Alice Titler
No one asks if you need help or anything and there arent signs to help you find what youre looking for. Im upset. Going to petco.
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Danita Smith
We go monthly and the workers there always do a fab job with his bath!! I refuse to take my 70lb lab anywhere else.
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Aaron brummell
I personally have shopped here and use this place many times with my pitbull raw and we both enjoyed the experience
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Dennis Peery
Took pour new chocolate Labrador retriever puppy for her first visit. Entire staff were very outgoing and helpful.
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Stephen Melvin
Save yourself the headache of standing in line and buy your stuff from Amazon. Im done with this place.
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Zelena Bell
Poor customer service ! I wasnt even allowed to touch the hamsters... Poor cleanliness... & VERY RUDE!
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Mike Saindon
An average pet store, regular prices, help was alike sparse but helpful when they got there.
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Edward Tabor
I did not know what to get and what to buy, a store associate help me out a lot.