Verizon Authorized Retailer - A Wireless

Category:	Cell Phone Store
Address:	1531 17th Ave E, Shakopee, MN 55379, USA
Phone:	+1 952-445-1722
Site:	awireless.com
Rating:	2
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–7PM 11AM–6PM

Location

Photos 7

Reviews 17

Beth Nash

BEWARE --- We bought phones on Dec 3rd, 2013 and we were sold on one of the "Protection" Programs by Global Warranty Group and the staff has no clue what they are selling! We were told and given a brochure that states it is a deductible of $125 if something happens to your phone. Easy right $100 a yr...Yeah right I accidentally dropped my phone and my puppy grabbed it and of course the phone is cracked by the sensor and down the screen. I went in to the Verizon in Shakopee on 1/5/14 and next thing I am told is Global Warranty requires a $301.00 hold on your cc and you have to pay $75.00 deductible for the phone. They simply NDA a reconditioned phone, email a pre-paid label and the $300 is credited back ASAP. Well still I have no phone, my money is on hold and Global Warranty still has not called me back, no email..it has now been over a week. I did not even get a call back from Josh I had to drive to the store for anyone to talk to me and try and get help. I strongly suggest sticking with a corporate Verizon. Look online for the locations. Also, look at reviews online for this Global Warranty Company they are not good.

Angie Johnson

I had a horrible experience with this store. I had purchased a recalled Note 7 and they kept telling me that it was safe to use the phone until a replacement arrived. Even though the recall stated, "Since the affected devices can overheat and pose a safety risk, we are asking consumers with an original Galaxy Note7 or a replacement Galaxy Note7 to power it down and contact the carrier or retail outlet where you purchased your Galaxy Note7." It had been weeks since Samsung had phones available and they still hadnt replaced my phone. FAA said not to fly with the phones and I had a trip planned. There were repeated news reports of damage and injuries. They also said unless we had all accessories and original boxes, we would be charged restocking fees. Pretty sure its illegal to "restock" a recalled phone and to charge a consumer for a federally recalled device. I complained to Verizon Corporate. I hope this store loses its Verizon affiliation. Dont shop here unless you like being taken advantage of and treated poorly.

Ronny James

Went there 9/28/16 for help installing sim card in my new Galaxy s6. A short man, with facial hair, informed me I couldnt use my current sim from my core prime phone. I told him I got he phone from ebay, he immediately stated it isnt "our" phone. He gave me attitude when I pointed out its Verizon logo on the back. He stated that didnt matter, "its not our phone". He stated I needed a new sim card, $25, with my account info on it. I hesitantly agreed, gave him my info, SSN but forgot password. He then had me on the phone to reset my password, as he couldnt get into my account without it. I sat on hold for 15 minutes, and never spoke to anyone. I finally left with no results. The next day I went to another Verizon store and received courteous support, with no attitude, phone calls or money spent. All i had to give was my name, no SSN or password, or $25

Ryan Pinson

Went here the other day to finally be able to activate my new iPhone I spent all day driving to get from someone online, staff was inattentive, rude, and when they found out I was just there for a simple service, not a new phone sale, they tried squeezing a $25 fee out for the service and later dismissed me. If youre not there to buy and feed their commission, dont count on them to help. Clearly others feel the same. Avoid this store.

A Private User

Dude this is the closest verizon store to my house but it is run my a bunch of Russian Commies and whenever I go there they try to pressure me into certain (more expensive) plans. One time I was forced to get a data plan with my phone becasue it required it, but before they ran my credit card they didnt tell me that

Chris Weldon

I cant but help to agree with every negative review regarding this store. If you can get an "associate" to help you, (usually they dont have what you need, or every answer is "nope dont have it" or "nope, I dont know"). I dont know what it is about this particular store but its really an awful Verizon store.

Danny G

Horrible sales people. Charged me an extra 20 dollars for "setting up my phone" Compared to wireless zone, or a corporate store. Saved my personal information in their computer system which I didnt authorize as well. Stay away from this company.

A Private User

Our wireless consultant tried tacking on a $15 fee right before we paid. After the purchase, he again tried to charge a fee for transferring photos and videos from my old phone. Dirty place, go with caution.

Andrey T

Existing customers will get no help at this location, and the reps are reluctant to solve your situation. They are only interested in selling you new equipment and new plans. Go to a corporate location!

Keith paco

They will sell u anything with a smile, but after the sale they will do nothing to help u out and only quote there store policy like a broken record. Dont buy here.

Erik Mortensen

Condenscending, ignorant employees. Dont waste your time coming here if you wish to be treated with respect and serviced by a knowledgeable staff.

Susan Flugaur

Absolutely the worst customer service. Rude and arrogant employees. Treated as if I was stupid. Visited this store on 11/8/2016.

Night Shadow

The store was well maintained, and the clerk was helpful but he didnt seem very nice.

James Walbruch

We waited over half an hour and no one acknowledged us. Worst customer service ever.

Lisa Rademacher

Had excellent service. Staff was very knowledgeable. Big store with good selection.

Brehther Luke

Great service knowledgeable staff. Will continue to do business!