AC Motors of Eden Prairie

Category:	Used Car Dealer
Address:	7206 Washington Ave S, Eden Prairie, MN 55344, USA
Phone:	+1 952-943-0745
Site:	acmotorsminnesota.com
Rating:	4.6
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–6PM 10AM–5PM Closed

Location

Photos 21

Reviews 7

Michelle Fitzpatrick

Attn: Jeremy Luffey Hi Jeremy This is Michelle I recently purchased a 2008 Range Rover from A.C. Motors in Eden Prairie. Upon purchase I ran into a couple of issues with Mike Hermes. I told him that the keys to the vehicle were not working I am unable to lock the car doors because the fob key had been dismantled, broken into pieces and the back window of the vehicle would not let down. He told me that he would give me a check for $150 to replace the key, however after contacting Land Rover dealership the cost to replace the key is $310 and to have the key programmed for the vehicle is $180. So in a heated discussion he stated that he would pay the total amount. Then turn around and said he wasnt going to take care anything. I was upset and very disappointed at the services that I received I placed $5000 down on this truck and my expectations were very high of A.C. Motors. I also helped my daughter purchase a vehicle from A.C. Motors. Luckily her key is functioning properly and her Windows are working. My car is at your service lot to have the window fix and the keys fixed they dont even function in order to lock the doors. I would like to know if you will be more professional than Mike Hermes at A.C. and take care of these issues. I should not have had this experience and I am a unhappy customer. I was lied to by your salesman Mike. I asked him before I made the purchase were the tires good he said yes they will last a long time. After the purchase he said you might want to buy new tires before winter. Ive never had this type of experience in purchasing a vehicle. I have had a Mercedes, Lexus and Maserati Ghibli and never had any problems with the dealership or salesman. Mike stated that A.C. Motors were not like those other dealerships an dont provide luxury service. Assuming he means AC motors is less classy. He went on to state he has the money from the bank now, so he dont care what happens to the vehicle. I look forward to hearing from you!

Humberto Martin

Found a 2012 Fiat 500 Sport listed on Auto trader by AC Motors. Called and Spoke with Hermes who was very professional and courteous. He confirmed the vehicle was available and give me all the information I needed about the vehicle to decide whether I wanted to look at it. Came to the dealer that morning and Hermes was there to go over everything and had the vehicle ready for me even on short notice. Couldnt test drive that day but left a deposit and Hermes was able to hold the vehicle for a week while I was out of town which a lot of dealers arent willing to do. Hermes even called me to make sure I was still interested as there were other interested people. Finally when I returned I test drove the vehicle and the car was perfect. Hermes was even patient while I struggled to get insurance on the vehicle and offered to reimburse me for the gas. Overall my experience with Hermes and the dealership in general was excellent. Ive delt with many dealerships and this one was by far the best. Would definitely recommend to friends and family or return if I decide to buy another car.

Steven Mitchell

Would not recommend. After no wiggle room on a price thats on the absolute high end of value, youd expect no issues. Post purchase first time using AC wasnt working, glove box was broke, and previous front end damage had missing and damaged body work. The full belly pan was missing! All expensive repairs. Also lets say you ask this place to get an pre-inspection done elsewhere at a dealer, they only allow it post purchase, and you can return the car within 24 hrs as they will fix it and increase the asking price to account for the repairs, and resell it to someone else. Rediculous. Do you know how shady and inconvinient this is? When youre already asking full retail excellent value, this makes no sense. Another shady move...they sold without the title in hand, and never mentioned it. In fact said theyd get the title out shorty after the sale. Took them 26 days to track it down and get me the title. This place is clearly only about profits. Highly recommend purchasing used through an actual dealer, or at min. someone that would repair the car if something is wrong.

Ryan Bourassa

Purchased my 2011 Jeep Grand Cherokee from AC Motors in EP. Nick was the salesman I worked with all day. He was quite busy with plenty of foot traffic and quite a bit of test drives. He was extremely polite the entire time despite the abnormal traffic. Car buying takes some time, but I have more patience for people that genuinely care about my needs. After agreeing to purchase, Ari helped with the financing and was equally as fantastic. Very down to earth staff. Honest. I felt comfortable making that big decision knowing there was transparency throughout the process. AC agreed to fix a faulty lift gate with my purchase. Upon chatting with Nate up in New Hope and the team the have up at their shop, Im positive Ill be returning for any upgrades or work that may need to be done it the future. Great experience with the repair as I was in the loop the whole way. If youre in the market for a beautiful, used vehicle...do yourself the favor of swinging through AC Motors.

Derek Haubenschild

Horrible experience. Found a Jeep on their website that they had just got in. I contacted them to set up a time to look at it. I was told it wasnt ready yet, but would be contacted when it was. I was them bombarded with emails over the next week asking if I had any more questions about the jeep, and when I could come in to look at it. Id reply asking if it was actually ready, and was told no. All of the emails were automatically generated. After about two weeks of waiting, I bought elsewhere. The next day I got another automatically generated email, so I emailed the sales guy and said I bought elsewhere and to remove my email. Another week after that I got another email. Obviously these guys are not on top of their game. If it was this difficult to give them my money, I can only imagine how difficult it would be if I had a problem with a car.

Leah Van Gorp

We purchased a 2008 Mercedes from Mike Hermes in mid-July. Can was in outstanding condition. Mike was professional and honest and took time to answer all the questions that we had. The service engine soon light came on during our test drive. Mike took care of the issue with the help of Automotive Concepts in New Hope along with a radio knob that needing replacing. The car needed a new thermostat and after a few days everything was 100% and I was in my new car. Fast forward 4 weeks later, and Im thrilled with my new purchase. Even though the car is 9 years old, it is in excellent condition, the price was reasonable and the customer service was outstanding. Definitely going to look to AC Motors for our next vehicle purchase.

Chad Nelson

It was a seamless, pleasant car-buying experience. I went in there knowing what I wanted and Nick didnt try to upsell me or get me into something different. He had the car ready when I got there, took my license information and sent me on a test-drive. No pressure whatsoever. I told him I wanted to check on some other vehicles at other locations, and he just asked I circle back with him before making a decision; which was more than fair. When it came down to it, I went with AC Motors and was very happy with the car and the overall experience. If youre looking for a lot vehicle for the money and no-pressure sales, then Id suggest you start here.