Verizon Authorized Retailer - A Wireless

Category:	Cell Phone Store
Address:	322 S Main St, Royal Oak, MI 48067, USA
Phone:	+1 248-707-1971
Site:	awireless.com
Rating:	4
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 14

Reviews 10

Lauren Leitheim

This is the WORST Verizon retailer you could go to. They talked me into getting the "free" tablet and said it would only be $10 more a month on my bill. Turns out that the plan I was on wasnt eligible for the "free" tablet, so they changed my plan, which I didnt want to happen, and now I am paying an extra $40 a month. I called the store and spoke with the supervisor who brushed me off onto one of his salesmen. They didnt do anything for me even though they screwed everything on my bill up. They did not take responsibility for their mess up. I called corporate and since its not an authorized Verizon dealer, corporate couldnt do anything for me. They lady I spoke to at corporate even called the store for me to ask them to take responsibility and fix my bill. Again, they didnt. DO NOT GO TO THIS STORE. They are an UNAUTHORIZED dealer. I am now stuck with a piece of crap tablet that I am paying $40 extra a month for. The people at this store should be ashamed of themselves. They dont care about the customer, they only care about the commission.

Rachel Frost

GREAT EXPERIENCE-- I recently went in to have my phone upgraded. I am new to the area so it was my first time at this location. Rahim was extremely helpful and professional. He got my phone ordered and kept me up to date on its arrival status which saved me from playing any guessing games. He was in the store by himself and was swamped with customers but still gave everyone the personal attention they needed. When my phone arrived, I went in with an old iPhone that hadnt been updated in years. I knew the transfer of all my information to the new phone would be tricky but both Rahim and Mac paid special attention to making sure that everything I needed got transferred to my new phone. They even stayed more than 30 minutes after the store was closed to make sure that I was happy with the outcome. I will be bringing in the rest of my family to upgrade their phones here thanks to Rahim and Mac! Its always great to be treated like a valued customer and they really did a great job. I recommend this location to everyone!

Scott Black

Dont ever go to this Indirect Retail Z Wireless Store. First the Store Manager screwed up the order, I paid for the iPhone 6 PLUS but when the wrong phone arrived they tried to force the wrong phone on me (even though I had already paid for the better phone), then the Store Manager repeated LIED to me and jerked me around for two weeks, and finally when I had enough they screwed up the cancellation. They failed at every step along the way. I had to walk into the store 6 times and still the matter was not resolved and I had to call Verizon tech support directly to solve my issue. I was without a phone for 2 weeks because of this (from 11/20 to 12/4). More importantly I wasted my precious time. Next time I pre-order directly from Apple. I wouldnt one penny in this store ever again and the Store Manager should be fired.

Apryl Lopes

Worst experience ever!!! Sold me and my husband a 50$ screen protector with a lifetime warranty. We were told we just had to come back into the store and they would handle replacing it there for free. When I went to have it replaced I was informed they changed the policy, I requested a refund but they refused. I asked 3 times for the general manager Bo to call me to handle this, she never called me. I had to go into the store to have an associate get her on the phone. She was no help at all and the worst example of taking care of the customer, only worried about her bottom line. So now I not only payed 50$ X 2, I now have to send back the old screen cover and pay shipping and handling every time I need to replace it. Not what they promised and they dont care cause they go their money!

A Private User

At first they were friendly but service was slow and poor. They gave me TWO broken phones, I had to go back twice to get them to fix it. They ended up saying they would give me free things for my time and apologized profusely. In the end, they charged my card for all of it. Some things I never would have bought (fancy cover etc.) I had to fight my credit card company over it and only got a small portion back. I would never step foot in this store again. Ive never been this disappointed in a business in my life. I am a faithful verizon customer and will remain one. I have learned that these types of extension stores are not the way to go. My hometown Verizon representative is amazing.

Amanda House

If you want to be scammed and swindled out of money, then Verizon is your place. Candace handled ONE of my transactions and ended up charging me $175, which she didnt inform me about because "she was unaware that the charge was going to occur". When I went back in to the store to dispute the charge and run around in circles about how they were going to take care of it, Candace agreed to take care of the charge for me. Months later and several excuses, I am still not reimbursed the money owed to me. She has paid half so far and since that transaction has been ignoring my messages. Apparently she moved to the Clarkston location, so I would avoid using Candace at all costs!

Luke Stephenson

I came in to your store today to add a person to my account and purchase a new device. I was dreading the experience. Usually it takes hours and hours, with me having to repeat everything a million times. I was pleasantly surprised when Moe, the representative who worked with me, made the process as painless and easy as could be, even when the application he was using to assist me crashed in the middle of porting my phone number over. Moe and his team really impressed me in how effectively they work, both together and alone. I would recommend anyone who needs to transfer a phone number to go to these guys.

Tom Flynn

If I have to give the person behind the counter my personal account PIN so they can access my account there is something wrong. Your PIN is jut that, yours. Thats why on the phone to Verizon they will not ask for it and cannot provide it for you. Maybe if this place had a keypad you typed it in yourself that would be more appropriate. I have no more to comment on regarding this place beyond that because I left and went to another store.

Caspar Vester

Rahim is the epitome of respect, patience and professionalism. Its rare to find places these days that have the mentality to take care of the customer; listen and meet their needs. Those that are irreplaceable to a company should be highlighted and Rahim is one of those people. I hope "BO" see this. I know Rahim is someone I can count on and trust in the future. Thanks for the help!

Mar Manzanares

MOE was a terrible sales person, I wanted to know more information about the promotion and he wasnt able to provide me with ANY solid information. Lets also not forget that he was talking to his colleagues all the way through the time that I was asking him questions. So rude. Terrible service. Had to go to a different store to actually have someone explain stuff to me.