Verizon

Category:	Cell Phone Store
Address:	3159 S Rochester Rd, Rochester Hills, MI 48307, USA
Phone:	+1 248-853-0550
Site:	verizonwireless.com
Rating:	3.3
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 23

Reviews 8

A Private User

Terrible customer service. I will be traveling abroad in a few weeks and I had questions about the different options that Verizon offers with voice and data while out of the country. I was also interested in upgrading my phone to the iPhone 4S and asked about using third party SIM cards while out of the country. The employee that "helped" me, Dave, was absolutely useless. All he was going to do was print me off some information about international coverage, information that can be easily found on the website. When I asked him about using SIM cards, he said he cannot talk about it because its illegal and Id be voiding my warranty. This is after I told him that multiple reputable websites have confirmed that this is a service that Verizon does offer. He would not help me out and said I should call "#611" because he cant talk about it. It was a total waste of my time. I, instead, drove 5 miles north to another Verizon store on Tienken and Rochester. The representative there was extremely helpful, answered all my questions, and I bought my phone from him. I will never go back to this one on Auburn and Rochester.

Sean Martin

This store is a joke. I went last night to upgrade a phone. I met with Ryan, a short red head with a close cropped beard and short hair. He walked up with his "Im going to screw you while making a big commission" smile and was quite friendly. I explained that I knew exactly what I wanted, I explained my account and the upgrades I was due. I explained I didnt want any extras. He immediately copped an attitude, found me the phone, and went to cash me out. I explained I was on my way to work, and he stopped and talked to his friend about the TV service he wanted to get instead of cashing me out. He then told me I couldnt upgrade a line because it was from a standard phone to smart phone, and told me to shop online. I did shop online, and the Verizon rep online explained he gave me false information. I now have to wait for a phone by mail because Ryan is too lazy to help a customer since he wasnt prepared to deal with an informed customer that knew what they wanted. Do not go here, and if you do, definitely avoid this jackwagon.

iamtheninja1

Its a shame to see so many negative reviews for this location, as Ive never had such problems as described below. I work at a retailer across the street from here, so its extremely convenient to run across the street on a lunch break or what not. I have purchased 2 phones from here in the last 4 years, and occasionally stepped in to pay my bill or just ask questions. Ive never had to wait more than a few minutes before someone was answering my questions. My first phone purchased here (a Droid 4) actually had a defective vibrate function, so I went in to exchange it a few days later and had a brand new phone 10 minutes later, with no hassle or fuss. Just recently, I upgraded again (to Droid Maxx) without any issues. In my brief times as a customer in the store, Ive heard far more belligerence and rude behavior from the other customers than any of the employees.

Garrett Metcalf

This place is awful. I have five lines, $300/month bill and they treat me like a second class citizen. I was instructed the process to follow for an insurance claim by a sales man in September, had an issue with an insurance claim after my numbers were switched between phones when a line was added. I went back for some help to be told I was not eligible for insurance coverage since I purchased a new phone. Then I ask for a manager and was refused to be passed on to the manager, this sales man had decided he was right. I left and called the insurance company directly, explained the incompetence of the Verizon employee and had a replacement phone within 24 hours. Go to any Verizon store besides this one I wont be returning even tho its the most convenient location for me geographically, lack of customer service destroys the location.

Alexandra Loyd

Its getting one star because zero isnt an option. We came here to replace a shattered screen protector and were told that they couldnt install it for us because we werent spending enough money. If we had been buying a new phone, they would have been able to do it. Keep in mind, my family has already purchased five new smartphones from them in the last few months, so its not like we arent paying customers. There was almost nobody else in the store, and replacing a screen protector takes no more than a few minutes. I called another verizon and told them the situation, and they were shocked that we had been treated with such horrible service, offering to do it for us since thats what verizon is SUPPOSED to do for their paying customers. We wont be shopping at this location again; terrible service.

Riki Patel

Went in to buy a Galaxy S4 the day it came out, the sales guys would not stop trying to sell me accessories! I had clearly told him that I am only interested in getting the phone, but would not stop offering other things. Worst part: there is a $50 rebate on the phone, he said everything is all set and Ill be receiving a gift card in the mail and I received only my phone and box to take home. 2 months later, I called corporate and corporate called the store and they tell me I was suppose to mail in a form with my UPC to get the rebate. WOW. Terrible sales guy, probably was mad that I didnt buy any accessories from him and "forgot" to give me the rebate form. Never got a nice vibe from the people in this store and this experience matched that. Never visiting this store again.

A Private User

If I ever actually need help, this store is horrible. Nobody wants to help. I told them I needed them to check why I was charged for something the allegedly removed from my bill and they said they couldnt look up my phone record anymore! One guy said I could only do it online and since I dont have to sign in on my phone I diddnt know my password for my account on the store computer, I told them that and they made me enter the wrong password untill it said get store attendant at which time they took me up to the desk and it took them two seconds to say the charge was still on my bill. And they supposedly couldnt check anymore? These people can be the most rude and arrogant people I ever saw. I see why other people could think Verizon has bad service with employees like these.

Chad H

Entered in the store to find one other customer and 4 Verizon employees. The associate who was helping the customer asked for my name and then put me on the waiting list (I was the only one). The three other associates were chatting about personal items, not paying any attention. After 5-10 minutes, the trio asked me if I needed help! What a joke. My phone was on its last legs and would eventually be replaced under warranty. The associate that was helping me said, "looks like someone needs a new screen protector"... I thought, "thats great, just get me a phone that works". He couldnt help me with my dying phone, but as I was ready to leave, he did ask me if he could go get me a new $12 screen protector. What a joke. Not going back.