Verizon

Reviews 7

A

A Private User

09/17/2011 Update - No good review will go unpunished!! As it turned out, after writing my favorable, 07/08/2011, review of the Northville, Michigan Verizon store, I discovered that I was given incorrect information at the time I changed my plan. This resulted in more than $100 in billable minutes. These unnecessary charges would have been avoided had I received accurate information and waited until the last day of my billing cycle to make revisions. To put it politely, it’s hard to understand how my “Solutions Consultant”, Ms. Vanessa Kato, who claimed 5-years experience, would be unaware of this. Fortunately, I’m retired so I have ample time. More fortunately, I also have a accounting degree that was useful in deciphering all the billing details necessary to fully understand the nature of the charges. With perseverance and the assistance of two Verizon customer service representatives, in addition to another visit to the Northville store, I was able to resolve the financial issues to my satisfaction. So, I’m only out a substantial amount of time and the frustration. However, it cost Verizon customer good will over questionable accounting practice that I believe form a basis for a potential class action law suit. The only reason for visiting a dedicated Verizon store is for the quality of the dedicated service. As I mention, this inconvenience was avoidable had I been properly informed. However, having said that, Verizon customer service was pleasant and helpful as has been my previous experience and I was able to successfully resolve this issue. I would encourage Verizon management to be proactive and stress to their employees, that customers should be fully informed of what to expect on their next bill so that unpleasant surprises are avoided.

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MI

Michael Wrublewski

This store has really gone down hill of late. Last two visits were it for me. First trip I went in to buy a glass screen protector, employee installed it in the back of the store (out of sight). Can back with so many bubbles under the screen, youd think a 5 year old installed it. When I told him I wouldnt accept it, he looked agitated and went off to get some help. Thankfully a more experienced person came to my rescue. The end can last weekend when I went in to transfer an upgrade to a different line and move that new phone to the Edge program and investigate moving all of my phones to the Edge program using the early edge upgrade. After a 45 minute wait, over comes a rep that I could tell was in over his head. He started my transaction without issue, but when we were about to finalize everything he stopped and said that we werent eligible to jump to the early edge program. He couldnt explain why. So I asked him to simply transfer the standard upgrade to the line I wanted and move that phone to the edge program. I was immediately told that was forbidden. Only the line with the open upgrade could move to the edge program. So out the door I went with nothing to show for the 90 minutes I spent in the store. 24 hours later, after a pleasant call with a Verizon Rep at HQ, my new iPhone 6 on the line of my choice was on its way. I also got a lucid and clear understanding of what the early edge program was all about. Needless to say that is the last time I will walk through the doors of that Verizon location!

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A

A Private User

Early evening, 07/08/2011, I visited the Verizon store in Northville, Michigan with a few atypical questions and a service request that I had doubts about. I was greeted promptly, asked the purpose of my visit and reassured that my needs could be met. After a few minutes, I was taken to a consultant, Vanessa Kato. At that time, the greeter (sorry I didn’t get your name) relayed the reason for my visit thus allowing me the opportunity to clarify any misunderstandings. Ms. Kato was pleasant, professional, knowledgable and quickly tailored a 2-year contract to my needs. I reduced my rating by one star, because my receipt wasn’t reviewed with me before I left. A very quick summary of just the items generating monthly charges would have sufficed. During my 20 years as a Verizon customer, I’ve only had a few issues and they were always quickly resolved either in person or through the customer service center. Although, I’ve purchased contracts from a couple different Verizon stores, the Northville store has proven itself a desirable place to do business that deserves my loyalty. After all these years, I honestly belief that customer satisfaction is a priority at Verizon. An aside: Although I own an iPod touch and a iPad, Verizon won’t be able to sell me an iPhone until a service plan of a lot less than $30 becomes available.

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SA

Samuel S

Had to come in for a new sim card due to issues with network. And one guy who helped with my problem seemed pretty knowledgeable, but needs to know more of the new products that come out. As I had to show on the show floor the new phone that Verizon released a few weeks ago. After satisfied with new sim card installed and showing better signal. I walk out of the store to find my signal completely gone....no bars. Go back in to store the signal/ bars were strong and full. The guy that helped prior was already with someone else. So talked to a lady supervisor and showed her how my signal would be full the to nothing. She tried to explain to me that the bar is for my speed for the internet. And the reason the signal was so much stronger inside of the building then outside, was due to the other devices helping it connect. Not the fact that Verizon uses a booster signal inside to help for better looking signal

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ST

Stella Martin

Chris was awesome. No wonder he was stationed as the first person you interacted with when you come into the store. Very friendly. The store has a nice layout. My salesman ended up being Syid. He interrupted me as I talked. He also did not present me with all of my options for cases, nor did he tell me I could get a package deal for a car charger, screen protector, and phone case. He was, however, very good at applying the screen protector and case. As the 3 stars say, it was okay. Maybe my salesman was just having a bad day, and it was the luck of the draw.

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KE

Kevin Camilleri

As a newer store built as part of a small three-tenant strip mall, this Verizon store is clean (no noticable grime, nicely kept in order), appeals well (looks nice on the inside, with accessories and hands-on product demonstrations for customers). Customer service is good for how the employees try to help out, though I think it could be a little more active and a little more knowledgable. Overall, though, this store seems to have enough to please the average customer, and I will be back here to get my first-ever smartphone this month.

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RE

Rebecca Hamilton

Horrible service. Have been there a few times and Im always dissatisfied. They completely messed up our accounts. We created our own account after getting off our parents and somehow all of the accounts were merged. Another time I was in there I told Carlando that I was having issues with my phone shutting down from overheating and he said he had never heard of that and couldnt help me at all....and on top of that the wait time has always been very long no matter what time of day Im there.

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