LaFontaine Chevrolet

Category:	Chevrolet Dealer
Address:	7120 Dexter Ann Arbor Rd, Dexter, MI 48130, USA
Phone:	+1 734-426-4677
Site:	lafontainechevy.com
Rating:	4.5
Working:	9AM–9PM 9AM–6PM 9AM–6PM 9AM–9PM 9AM–6PM 10AM–4PM Closed

Location

Photos 100

Reviews 4

Michael Woon

Great experience with sales, and service was great when it came to getting loaners and even picking up my wife on the side of the highway one time. The reason for the bad review was our last (I mean last) service experience with our 2010 Chevy Traverse. While replacing the timing belt the #3 spark plug somehow cracked - but all we knew is it ran worse than before. After misdiagnosing the spark plug and fixing something else that wasnt causing the problem, they simply charged us for the spark plug with no explanation as to how it was cracked during the timing belt change. But theyre cheap and wear out, so not a big deal. Then month later our AC blew out. Turns out the high pressure hose had been incorrectly routed and rubbed against a bracket from the alternator until it sliced a hole in it. We just took it back for a diagnosis of the root cause and our service rep, Scott, politely explained itd cost us $740 for them to fix it. When I asked if simply replacing the hose would fix the root cause or if theyd leave the new one rubbing against the bracket Scott said theyd wrap it and route it so it wouldnt rub against the bracket, without admitting they routed the old one incorrectly in the first place. I didnt want to fight it, maybe Scott would have conceded or discounted the work. It was better for us to take it to an auto service we have a good relationship with even though I had to fork over $740 Id much rather have kept. But heres the problem. Full disclosure I am a former GM employee. GMs relationship with their dealers is a little disjointed. Dealers high profit margin is in service, not sales. This is a long-term recipe for disaster. Mary Barra, I hope youre reading. Service volume ought to be minimized to increase customer satisfaction. How can that be done when thats how GM dealers make a profit? Therefore, GM needs to figure out how to make sales terms that dealers want and can make good margins on by sales alone. Im worried theres still channel stuffing and discounting games which ultimately drive GMs volume, instead of pure product. Which is a shame bc there are great products. To conclude this long review, LaFontaine does some great work but theyre still going to do what they need to do to make a buck, even if that means hurting a customer. GM is no different and probably the reason why LaFontaine has to be so money focused in service. Someday the marketing guys will talk to the service guys and realize its way cheaper to buy customer retention and word of mouth recommendation through service than internet ads.

Katie Mac

Recently my boyfriend and I purchased a car from this dealership. Specifically it was a used Jeep, and we bought it from Mike Law. At the signing we were told by Mike that the car was in working order, that everything had been checked and anything that wasnt functioning at 70% or better was replaced; including rotors, break pads, and tires. We were also told that our second key was in the mail... Within about a month, we noticed some issues that we thought and hoped were minor. When the mechanic called he told us that the tires were in the red and needed to be replaced, and that until then he wouldnt even bother giving us an alignment. He also said that the brake pads and rotors need repair. When we tried to get help from Mike and his manager they told us it was our choice what we wanted to do moving forward despite the quality assurances they gave at the time of the sale. In addition, they told us, and attempted to convince my boyfriend that the mechanic was probably lying to us to make a sale... to me this shows how little they will do to support even their own co-workers. After repeated calls to Mike and his manager, and excuses like "O he is getting a root canal today" we contact the owner. Luckily he helped us and made this right but it should NEVER have had to go that far. The staff was so rude and unhelpful it was amazing. They truly only cared about us until they our signatures. It has been an awful experience, and I am very disappointed. Its been three months and we were still waiting for a second key that Mike claimed was "in the mail" when we signed our closing documents. My boyfriend emailed to ask about the key and all of a sudden there isnt one, but we can purchase it at cost... Icing on the freaking cake. Go to Butman Ford, they are the only real good guys.

A Private User

I scheduled a test drive with Wayne McGregor of La Fontaine Chevrolet in Dexter the day previous for 1pm. I came in promptly at 1pm the next day and introduced myself to the receptionist as having an appointment with Wayne at 1pm. She phoned him, he looked over toward me, but there was no reaction--he was with other customers and was clearly too busy to introduce himself. The receptionist apologized and told me Wayne should be ready in 5 minutes. I said, "Thats fine." and took a seat in the waiting area. At one point, Wayne walked from his cubicle into the back to get something and again made no point to introduce himself or apologize for the inconvenience. At about 10 minutes, the receptionist walked by and apologized again. After waiting 20 minutes for Wayne to honor his appointment with me, I just walked out. After the dealership closed, Wayne called me and told me that he would like to reschedule the appointment because the car was in the shop. Never once did he call me before to say that this was the case and never once did he apologize for not honoring my appointment. In fact, there was no mention at all that I had come all the way to the dealership and been given the cold shoulder. I have been in the market for a new car for the last two months and have visited about a dozen dealerships in the southeastern Michigan area. Nowhere have I experienced customer service as poor as La Fontaine Chevrolet in Dexter. Not only was the customer service poor, I also feel that Waynes nonchalant attitude towards breaking an appointment with no warning was very poor etiquette as a salesman and as a fellow human being. I would steer clear of this dealership if you value your time. I know I personally will never consider buying a car from them again.

Emily Kreger

My first experience at La Fontaine was for service on my Chevrolet Impala. I knew it was a great dealership because the service advisor Jason was welcoming and courteous. He made sure that my car was repaired correctly. On another occasion, I had to bring my car in again. This time Nick was my service advisor. Once again I was welcomed and received great timely service. When it was time to purchase a new vehicle, I decided to use La Fontaine. My salesman, Robert Halfacre, was perfect. He did not try to rush the sale. He was careful to listen to my exact car needs. When the car was delivered, he took a great deal of time to be certain that I understood the various options and how to operate them. He is a friendly person and I felt that I could trust that he would stand behind anything that he had promised. After a week owning the vehicle, I had trouble syncing my phone to my Equinox. I stopped in the dealership without an appointment and Robert was willing to make himself available to help with the problem.. He took time to be sure it was right. He had said "any time you need anything I am here for you". Those were not just empty words. I feel that I can trust Robert. He is an outstanding individual. Also, when I was completing the deal and needed to set up finance, I met with Steve Taylor. He is a very warm individual who explained several options available to me. I felt extremely comfortable when I completed the deal. In conclusion, I would highly recommend La Fontaine Chevrolet and definitely the individuals, Robert Halfacre, Steve Taylor, Jason Barron and Nick Chesla, with whom I have had the pleasure of meeting.