Nash Chevrolet

Reviews 3

JA

Jason Damron

Bought a new car from them and that experience was fine. Came back twice and bought two used cars from them, that experience was also fine. The last car on the other hand, not so fine. The very next day we took it back because the rear AC wasnt working at all, not even blowing. This even though their little "quality inspection checklist" said that it had been checked and was working. Its been back 3 times for the AC, they continue to do us a huge favor and work on it at no charge, but it doesnt matter, because the actual problem has never been fixed. We will be taking that elsewhere to be repaired on our dime. Started having engine trouble very shortly after purchasing it as well, but it occurred at random and of course, never did it when they were looking at it. Finally, it left my wife stranded in a gas station parking lot across town. Had it towed back to NASH and they "fixed it" and only charged us "half of what it cost", which Im not sure is even legit, over $600 for a fuel injector?? Picked it up and didnt make the 6 mile trip home before it was misfiring again. They picked it up and "fixed" it again. Now it runs, but smells like unburned fuel from the exhaust and gets 8-10 mpg. We informed them of this and they claim to have test driven it 100 miles, filled it up and calculated that it was getting 20 mpg. I thought maybe they would consider the fact that this was not a used car that started having problems later, but a car that they sold us with hidden problems and they would make some attempt to make it right. They instead gave us two options, trade it in and buy ANOTHER car from them or take our car and kick rocks. That was their solution, trade in the car for thousands less than we paid for it 5 months prior.(they offered a lower trade value because of the issues the car had since the day we bought it!) When I pointed out that I could go anywhere to trade it in and buy another car, so that provided no customer service or good faith on their part, the manager suggested thats what I do. He was polite about it, but very condescending in the way he talked to us. Now I calculate mileage at every fill up and its consistently less than 10mpg. A friend hooked up his diagnostic computer and it showed that codes had been cleared shortly before we bought it. I understand that it was a used car, but being the "family owned business" that they claim to be, youd think you might get some good old fashioned customer service, but that is not the case here. I bought from them because I had bought my new car there and I felt confident that I would be getting better customer service than say buying a used car from someone on craigslist. Especially having bought three cars from them in three years, but I was sorely mistaken. I messed up, I trusted them. I wont make that mistake again. My next new truck will not be from NASH.(might even be a Ford after my last two experiences with GM.) They are reinforcing the car salesman stereotype.

ME

Meeky W

Friday August 26 @ approx. 1:55pm I arrived at Nash Chevrolet with the hopes of being able to get an oil changed and brake diagnostic. I pulled into the service lane and a young man came over to the car and the first words out of his mouth were "we wont be able to help you" Let me first say that I am a young Black American woman and he his Caucasian, the only reason that I want to state that is because if you go to a place of business for service and the first words out of the employees mouth is "we wont be able to help you" with no other explanation and/or clarity leaves you as the customer to draw your own conclusion that this person is being prejudice because of your skin color. My reply was, you havent even greeted me or asked me what type of services I require. He said "well I already know we wont be able to help you for whatever it is. I asked why are you close for business? I didnt understand and while I was asking the young man those probing questions a woman walked over to the car and began opening my door while at the same time asking me what I needed. I told her the services that my car was in need of which were the brakes diagnostic and the oil change; in addition I wanted to check to see how many more free oil changes I had left on the car. She Ashleigh Green said "we wont be able to help you because were busy" and as I attempted to ask another question she very rudely cut me off and said again "WE WONT BE ABLE TO HELP YOU TODAY, HAVE A GREAT DAY!" and since she had-had her hand on my door handle the whole time from when she first walked over, she slammed the door on my arm and very rudely walked away from me. As she was rudely storming off away from me I asked her if I could have one of her cards, and she made the young man from earlier bring it to me. I dont know if this is how they treat all of their customers, or just the ones that arent white. Not only will I never visit this location again, but I plan to spread the word to friends, family members, coworkers, social media and anyone I come in contact with to not patronize the busines NASH Chevrolet in Snellville, GA

CO

Cody Chinn

This was with the collision center only. It started from day one when they had the wrong rental car company come pick me up. I was repairing a company vehicle and due to the confusion with the rental, I missed a half day of work. Once in the shop, the estimated 5-7 business days turned into a full 23 business days, thats over 4 weeks! When I inquired about the delay they told me the guy working on my truck had some personal things he had to take care of and to be patient. When I finally got the call that it was ready, I picked it up to find the interior covered in dog hair and smelling like a wet dog. Again, this is a company vehicle that stays at the office and it wasnt a dog cage when I left it. When asked about the dog smell, the receptionist told me that it mustve been my dog because they dont let dogs in the vehicles... I dont own a dog and it is a company vehicle. At this point I called the sales team (because they always answer) and got the managers number for the collision center, Sharron. She proceeded to tell me that I put the dog hair there and that there is no way they were responsible for it, but since I had done almost $5,000 in business with them they would reimburse me for a detail so long as I understood it wasnt their fault. In short, it took FOREVER and cost a TON and then an employee either used my truck to haul a dog or let a dog in it at the shop. Of course, they had no inkling of customer service and told me I was to blame. Oh yeah! the best part is, the new tailgate with the new paint they did... is rusting. Its a month out. Wont be back, and thats a shame because we are a 13 million dollar remodeling company and often get our vehicles serviced/repaired.