Kings Ford

Reviews 3

BR

Brian Smallwood

I had a pretty bad feeling from the start of my time shopping here, but they had a car I thought I wanted. I was greeted first by a rude salesman (who later confronted me in the middle of the dealership aggressively and chastised me for not buying from him) then later by an incredibly pushy salesman. I should have l left. So I decided on a "certified pre-owned" 2012 Ford Focus (this was in 2015). I kept trying to leave because I wasnt sure I wanted to buy that car, but pushy salesman got me a pretty good deal (I realize now that this deal was too good to be true and I believe they were unloading a known bad car on me). He said if he came down any lower they would have to remove the label of certified pre owned and the benefits it brings. So I paid more money for this to be certified pre-owned. My year and a half of misery started when I bought that car. I was so excited about it. Shortly after I got it, it started to exhibit signs of a transmission problem. So I took it back to kings and it needed the first of many repairs. Also after this first or second visit my sunroof console fell out and had been broke. So it was either broke when I bought it or was broke during the service visit because it fell out as soon as pulled out the parking lot. Ive been completely dissatisfied with the service and treatment Ive received from them. I bought a certified pre-owned car with 40k miles on it. It has been in the shop I believe 7 times for the transmission. No help with sunroof console which I was quoted $400 dollars for. It needed new front and back brakes already?! How is that possible? A new hub bearing? I know sometimes things can happen but Ive hardly put 10k miles on it the year and half Ive had it. I believe I was knowingly sold a defective car and have tried to address this with the dealership. Ive called and emailed the service manager, the sales manager, the store and general managers. None of them have called or emailed me back. Nothing. I called the attorney general, they also have not received a response from the dealership. I contacted the BBB. Nothing there either. I have refrained from a public review because it really isnt my style. I am just at my wits end with this car and I feel like I havent received good customer service and they continue to throw band aids on my problem. This car, aesthetically, is awesome. Very pretty and lots of bells and whistles. Mechanically its terrible and Ford knows and continues to sell them. The level of frustration I have with Kings and Ford is undefinable.

PA

Patrick Grimes

New car salesman Bob Creed = 3 Maintenance crew, and Jason specifically = 3 Jenny and owner Mr. Ring = 0 2013 Ford Escape My salesman Bob Creed was fantastic! Hes been working with us over the last two years test driving vehicles and keeping us up to date on the new ones coming in. When we purchased the vehicle, he did everything that a salesperson is supposed to do... walked us through the vehicle... set up my wifes phone with the Sync... had the car waiting with a full tank and immaculately washed! Bob gets a solid 3-out-of-3! Then, he dropped us off with Jenny. This is the room where all the trouble happens at Kings Ford. I wanted to have everything in my wifes name for the purposes of building her credit. We placed more than half down on the vehicle, and my wife qualified for the remainder in financing. So far so good. I asked Jenny if there was ANYTHING else that would impact the price of the vehicle at this point, or could I head back to work and let my wife finish up. She said, "No, its all just girl talk." Jenny chatted up my wife about kids and vacations, and slid the paperwork over to her to sign "here...", "here..." and "here...". Later that day I was looking over the paperwork, and she had slipped in an extra paper that she told my wife was "included in the bumper to bumper warranty". It was a $219 anti-theft policy that paid out $2,500 if the car was stolen. Jenny is a flat out thief, and its a wonder that she is still employed by Kings Ford... unless her actions are condoned by Bob Ring the owner? Hmmm... lets look at a review from two years ago on this same site: "She also tacked on another $219 for a anti-theft agreement that will give my mother $2500 if the car is stolen." Bob Creed made it right - as a fantastic salesman would - and took this stupid policy off. But how many other people have been duped in the last two years that Jenny has been stealing from them? When my wife went back to resign the paperwork, Jenny was on a cruise. I wonder how many times she has to steal from customers to pay for her cruise? =) We have also had our 2006 F150 in for service here, and were very happy with Jason and the maintenance crew. So my advice to you: Go talk to Bob Creed for a new car. Demand someone other than Jenny to do the paperwork, and double check your documents. If you do need service, talk to Jason and his crew and get it done!

TJ

Tj Chapman

Unfortunately I have to give this review even though my sales guy was great. This is more toward the entire leasing experience. I leased a 2013 Fusion and was told if I got my next vehicle from Ford whatever remaining payments I had left were to be waived and I would also receive a $250 credit toward the lease. I purchased a 22K car, which is more than what my trade in on my lease would have been a month before the lease was up. I was told the one last remaining payment would be waived so I went through with the purchase of the vehicle. Had I known what I know now I would have waited the one month to turn it in because now I owe not only my last lease payment but also the payment for my new vehicle. I dont even have the fusion anymore or I would have kept it one more month just for the principle. I also did not get the $250 credit because now I am being told I have to finance my car through Ford Credit. The finance guy never mentioned that and knew I was turning a lease in and when I mentioned about the $250 credit again never said anything. I went back once I got the bill for the lease to ask about it he said "no one gets the ford credit because it is way too expensive," I asked why he never said anything about it to me when I mentioned the credit and he said well let me ask my manager who would not help. I was directed toward Ford national helpline who said "they dont own the dealerships so cant do anything about it." I was then directed to Ford Credit who, again, was a waste of time. I was lied to the entire process of the lease and through Finance. I told the sales man that I am turning in a 2013 Explorer Limited in a couple months and buying a car from him, but now I have no loyalty to Ford...or at least this dealership. I would not recommend ever leasing from them and definitely do not rely on them and their finance team. This nightmare has not ended because my wife applied for a job and we since found out when she was turned away after making it to the final round that Ford charged off this lease even though I was disputing it. Now my wife cant even get a job in her field because Ford is unwilling to even speak to us and hear me out.