AutoNation Hyundai Mall of Georgia

Reviews 3

KA

kamal gaur

PLEASE STAY AWAY FROM HERE, ONCE YOU BUY CAR YOU ARE YOUR OWN. it is very bad experience for me to buy hyundai sentaFe here, diff kind of problem from beginning it is still not over. I was waiting to write reviews based on my exp after giving them more than one month and It is frustrating MAKING CALLS to them again and again rather them comfortably enjoying the car. i went to buy car to autonation hyundai-mall of GA and kind of satisfied with sale person. he explained well and agreed to fix some of the item need maintenance. I bought because it was certified car. I bought the SantaFE certified but then problem started from the very first day. Next day I went to talk to Agent for the price issue as number was diff on paper than we discussing online price and met with Manager. He was kind of rude on that finally I had to close that issue with a minor adjustment as i needed the car due to recently mar car totaled. They also put a hard hit on my credit , while I clearly asked them that I have my pre-approval and dont need any of your finance , on this Manager agreed and helped me but I had to do multiple followup by going personally there and sending many letters to diff credit bureau personally as hyundai is not helping much, lets see if it gets removed from all 3 bureaus. I had some prior agreed maintenance on my car so went there for that and paid for rear view camera. when I went to pick the car , I came to know that Car key is un-cut and its panic doesnt work because no one checked it before. Are you kidding, if I didnt check that day means I didnt find it. NOT sure what kind of certified car is this. I AM KIND OF NOW DOUBTING, IF THEY REALLY CERTIFY CAR. Some of the maintenance item were not done as part needs to be ordered. I got call from them saying we will call and wil take time and will inform you. So far I made mutilple calls to them and every time they customer relationship says to inform back next day and I have to call them agian. I am not sure will it be ever done or not!! My Finance institute is keep sending me letter that they havt received Title yet on their name so I am calling Autonation and they direct me to finance deptt NO ONE ever picks the call and dropping VM but no one is returing the calls. Looks like I have to again go there only. Nothing is happening on time. I paid for rear view camera as car was not equipped and I chose blue link but later realized that it need subscription, so I requested them if they can change it and install camera with Home button ; on that they clearly said and multiple time - you got what you chose, if you want to chane paid again, so I decided not go with them after having so many issue with them. My friend just bought new car and I simply asked him not to go here, at least he is saved. I WILL NEVER RECOMMOND THIS PALCE FOR CAR BUYING.

IM

Imran Khan

Today I visited AutoNation Hyundai Mall of Georgia to have my wifes 2012 Elantra checked for a tire pressure sensor that would not turn off with all the tires properly inflated. It also needed to be aligned and its plastic engine bay under-casing needed to be replaced. Today was my second time visiting for the same issues within the last two months. The last time I went, they said it was a nail in the tire that needed to be removed that was causing the sensor to go off. They said they would fix it for free. I also needed an oil change with my last visit. I ended up waiting about four hours for them to fix the problems. After the long wait, they told me the services on that day would was free due to my long wait. Initially I was appreciative of them offering the courtesy, but I quickly realized my tire pressure indicator was still on, the alignment was still off, and they told me that they didnt have the plastic under casing in stock and theyd call the following Saturday when it was delivered. I didnt get a call for about a month or more. Finally they called me because they were about return the plastic under casing back to the warehouse but realized they never called me. So I made an appointment for today, Saturday, at 8:45 am and I got there 15 minutes early. I was initially told that it would take 1.5 hours for them to service my vehicle. But I ended up leaving at 1:45 pm. The alignment, the tire pressure sensor, and the plastic engine under cover ended up costing my $337.00 after a 10% discount for waiting too long. Dustin (the service guy up front) gave me the discount after I asked the 5th time how much longer Id have to wait. I was told 30 minutes more. I guess Im appreciative about the gesture. However, for the services I received and the time I had to wait, I think the cost was too high. Here is my two cents on the matter, I dont think they did anything besides the oil change the first time I visited a month ago. I dont think they checked the tire(made up the lie about the nail because the indicator was on for months) or fixed the alignment because they were too busy and over promised. Them telling me that the services were on the house was a fabrication because they didnt actually do them. Today they did the samething again where they over booked, over promised regarding the wait time, under delivered regarding their services, and then over charged me for those same services. Sadly, this may be the last time I use AutoNation Hyundai Mall of Georgia to service my Elantra. I genuinely hope they stop these practices of taking in as many cars as they possibly can and giving sub quality service to everyone. Its not fair to their customers. I mean what was the point of me making an appointment?

CA

Carol Gordon

Contrary to some of the previous reviews of this dealer on this site, I feel that I had an exceptional experience at Team Hyundai Mall of Georgia. I went to this dealer after receiving quotes from 3 dealers through USAA Auto Pricing. I was contacted by Elizabeth Van Heusden in Internet Sales and made an appointment to test drive a 2013 Hyundai Santa Fe the next day. Although I had never before owned a Hyundai, I had done a good bit of research on the vehicle prior to the contact. I felt this particular vehicle was the proper size, energy efficient, and in the right price range to fit my needs. I took the test drive and very much liked the particular vehicle, so I decided to buy it that day rather than wait for 24 hours as I had planned. Elizabeth was knowledgeable and very thorough and I personally liked and trusted her, so I went ahead with the purchase. I also feel that I got a decent trade in allowance on my old car, which was more expensive than the one I purchased. I have only 2 complaints about the entire transaction, and they are relatively minor: 1. The purchase took way too long. I arrived at the dealer at 3:15 p.m. and did not get away until almost 8:30 p.m. Elizabeth was kind enough to take me to get a bite of dinner while the car was being detailed, so that helped, but I was exhausted and had to return the next day do that she could go over other questions I had. Had I known that this transaction would take so long, I think I would have made the appointment for the following day so that I could get there earlier. Then again, I just thought I was going for a test drive and would give the purchase more thought. 2. The visit to the finance manager took way too long, and I was not even financing the car. I was offered a variety of "add on" services, all of which the dealer would greatly from. I elected to take only 2 of the services that I felt would benefit me without greatly adding to the purchase price. I think this has become a common practice with many dealers, but Im not thrilled with it. Some of the items I was offered were ludicrous. There was also a problem with getting the paperwork to print that caused a lot of delay. I actually have a third complaint, but it is not really a complaint about the dealership, because it was after hours and the tag and title person was not available. Due to an upcoming change in Georgia law effective March 1, I have the option of paying a new titling fee and thus waiving the annual ad valorem tax OR electing to pay the ad valorem tax since I purchased prior to March 1. I still have no idea how this will be settled and I receive the paperwork from the state so that I can go to my local tag office.